help! iTunes blue screens new build

My computer is about 2-3 weeks old. Had no problems with the build and no problems with anything except when I finally installed iTunes, when I run it it randomly about 50% of the time will flash to a blue screen for a second then restart. This is incredibly frustrating and I have no idea what to do. I have tried reinstalling and get the same problem. Any ideas?

I'm using xp pro sp2. System is in sig.

I should also mention that I have tried reinstalling iTunes, reseting CMOS, and flashed to the latest release BIOS (was using a beta) with no results.

Update: The problem happens 100% of the time after a normal restart, but iTunes loads fine after recovering from a crash. Makes no sense at all

Open Event Viewer (in order to access the error logs, and check for any critical errors)...Start | Run | Type eventvwr.msc and click OK | Highlight "Application" and "System" independently in the LH pane | Right click any error message(s) (critical errors are in Red), and select "Properties" | Write down a couple of the latest critical error messages (especially related to iTunes) exactly as they appear under the "Description" field, and post them in this thread.

Also, open the System Information tool by typing msinfo32 in the Run box | Expand "Components" | Highlight "Problem Devices", and look for any problems that might be listed there.

Thanks redduc. Here's the long, long list:

Application - Only the first application warning occured yesterday, which is the day that I tried everything and started/crashed iTunes multiple times.
1)Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 3/24/2005
Time: 4:20:23 PM
User: NT AUTHORITY\SYSTEM
Computer: ALEXS-COMPUTER
Description:
Windows saved user ALEXS-COMPUTER\Alex Crenshaw registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
9 times yesterday afternoon around noon, the first session of attempts to solve the problem. 3 times later around 4pm during the second session of attempts to fix the problem.. I am not sure if this happened during the crash or when it rebooted after the crash which allowed me to open iTunes. I can find out if it is relevant

2)Event Type: Error
Event Source: TrueVector Service
Event Category: None
Event ID: 5011
Date: 3/7/2005
Time: 10:12:39 PM
User: N/A
Computer: ALEXS-COMPUTER
Description:
The description for Event ID ( 5011 ) in Source ( TrueVector Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [SAPI] 249 2
8 of these at the exact same time. All with event # 5011 or 5003

3)Error with Steam (HL2 game loader) and Mobo Monitor once in past. Irrelevant I assume?

System
1)THIS MORNING - No crashes/iTunes attempts today
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 3/25/2005
Time: 9:03:02 AM
User: N/A
Computer: ALEXS-COMPUTER
Description:
Error code 100000d1, parameter1 00000038, parameter2 00000002, parameter3 00000001, parameter4 aaede7da.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 33 38 2c 20 000038,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 61 61 65 64 01, aaed
0050: 65 37 64 61 e7da

2)Event Type: Warning
Event Source: W32Time
Event Category: None
Event ID: 36
Date: 3/25/2005
Time: 6:02:36 AM
User: N/A
Computer: ALEXS-COMPUTER
Description:
The time service has not been able to synchronize the system time for 49152 seconds because none of the time providers has been able to provide a usable time stamp. The system clock is unsynchronized.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

2)--Happened 6 times during the timespan of the first attempts to fix the problem. Did not happen later that day when I tried a couple more times.--
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 3/24/2005
Time: 12:23:05 PM
User: N/A
Computer: ALEXS-COMPUTER
Description:
Error code 100000d1, parameter1 00000038, parameter2 00000002, parameter3 00000001, parameter4 aae667da.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 33 38 2c 20 000038,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 61 61 65 36 01, aae6
0050: 36 37 64 61 67da

-DID NOT OCCUR YESTERDAY--
3)Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 3/23/2005
Time: 8:14:29 AM
User: ALEXS-COMPUTER\Alex Crenshaw
Computer: ALEXS-COMPUTER
Description:
The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

4)Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10016
Date: 3/21/2005
Time: 7:26:54 PM
User: NT AUTHORITY\LOCAL SERVICE
Computer: ALEXS-COMPUTER
Description:
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{BC866CF2-5486-41F7-B46B-9AA49CF3EBB1}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19). This security permission can be modified using the Component Services administrative tool.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

5)Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 3/10/2005
Time: 3:33:33 PM
User: N/A
Computer: ALEXS-COMPUTER
Description:
The app_filter service hung on starting.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Only problem device is an ethernet controller that I turned off (mobo has 2) because I don't use it and the "not connected" tray icon was annoying me:

Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller PCI\VEN_11AB&DEV_4320&SUBSYS_100A15BD&REV_13\4&13699180&0&5048 This device is disabled.


Thanks again for the help. I have no idea how you would pick up anything out of that stuff I posted but if you figure out what is wrong I will have your children. Just to reemphasize because it seems important, is that itunes works fine after bootup post-crash. However if I reboot again, itunes will crash it.

The D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL) errors you're receiving..."Error code 100000d1, parameter1 00000038, parameter2 00000002, parameter3 00000001, parameter4 aaede7da" relate to faulty RAM, or a damaged device driver. You may also have a damaged Paging File, in which case you may want to try this...open System Properties | "Advanced" tab | Under Performance, click Settings | "Advanced" tab | Under Virtual Memory, click Change | Click No paging file | OK your way out of System Properties (make sure to click the "Set" button first), and reboot.

Re-open System Properties | "Advanced" tab | Under Performance, click Settings | "Advanced" tab | Under Virtual Memory, click Change | Click System managed size, then click the "Set" button again | OK your way out of System Properties, and reboot.

Check your RAM using Memtest86+ v1.51, available from the following site...

http://www.memtest.org ...You want the "Pre-Compiled package for Floppy (DOS - Win) V1.51".

http://www.memtest.org

The "Event Source: TrueVector Service" errors you're receiving are related to ZoneAlarm. You may want to try uninstalling ZA...by using the /clean switch. Right click on the "Uninstall ZoneAlarm Pro" option in your Start menu, and select "Properties" | In the "Target" field, you'll need to add a space and then /clean to the end...it should look like this:

"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean

Click Apply and then click OK | Open ZA and turn off the "Load on boot" option | Reboot and then run the uninstaller (the one you changed the shortcut for). This will get rid of ZA for you, including all the related Registry keys. In order to manually uninstall ZA, you can follow the steps at the following ZA support site...

http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html

...although I would suggest trying the /clean switch option, instead of manually trying to remove it from your system.

If you haven't already, install the latest chipset drivers for your board. You can find the latest nVidia v5.10 of the Unified Driver package at the following site...

http://www.nvidia.com/object/nforce_udp_winxp_5.10

Wow, that's some thorough knowledge. Thanks a lot. Memtest ran fine. The blue screens didn't stop after I did all of what you suggested so I completely removed itunes/quicktime/ipod updater and installed an older itunes version and it works fine.