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What happened to OCZ's great tech support?

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datura3

Member
Joined
Apr 7, 2005
I originally was going to title this post as "waiting for an OCZ RMA number: an endurance test harder than dual prime95" but I decided as amusing as that title was, it would be too inflammatory. These recent problems really are a unfortunate, since OCZ make incredible memory, which I’m currently enjoying in my new system. However, now I’m sitting here with an inoperable computer because OCZ has not responded for two weeks. It’s hard to overclock without a good power supply.

I’ve had three major problems with OCZ products in the past few months.


1. OCZ VX PC4000 GOLD series: This ram is rated for 250fsb at 2-2-2-8 timings using 3.3v. If it actually performed at those specifications, it would be well worth the money. However, it does not on an intel 875 platform. Although OCZ mentions it is optimized for AMD 64 it does not say it will not work on an intel system. In fact at the bottom of the product page it states *OCZ VX series is not recomended for use on legacy nForce 2 platforms* and yet it forgets to mention that it does not perform to spec on i875 intel chipsets. Quite an obvious oversight and in my opinion, quite an obvious mis-advertisement. It clocks to a mere 225fsb using 2-2-2-8 on an i875 using 3.5v; 50% less than the product specifications. So it took exactly 3-4 e. mail exchanges to get an RMA number. I did not return it, and rather decided to sell it to someone with an AMD board.

2. OCZ booster: The OCZ booster worked well for about a two weeks. But when you are over clocking, you change the voltage often depending upon what you are doing: ie. Benching or 24/7 settings. After about two weeks the rheostat died on the booster. There suddenly was a fluctuation between 2.65-3.8v. This kind of fluctuation is deadly. After testing the item with a multimeter I discovered the rheostat was broken. Basically it was fluctuating between an on and off state. OCZ got me a RMA number with in 24 hours and got me a new booster in about a week. NICE TECH SUPPORT…. Just a bad product. I was thorough satisfied.

3. OCZ powerstream 520w: My powerstream 520 was making a hissing sound under prime95 full load or in memtest. The sound got louder over a few weeks. Then suddenly it just stopped supplying power to the board. I tried to hot jump it by connecting the green \"power on\" pin to a ground. However, the powerstream did not start. I put in a cheap Thermaltake and the system booted right up. Two weeks have passed since my first e. mail. I’ve contacted two people at OCZ and neither one has provided me with an RMA number. THREE e. mails have been ignored over the last two weeks. One of the reasons I bought this power supply was because of the 5 year PowerSwap warranty. Now, I’ve been sitting hear for two weeks without a power supply. I’ve been trying to overclock with a thermaltake 320w power supply with very little success; it just can’t handle the load of an x800, a Dothan, HD, and a water cooling system. I really need a better power supply. Should I buy a new one? NO I should not. I should not have to with a 5 year warranty.

So thank you for listening to my ranting. I apologize, but it had to be done. The animosity was building and had to be released before my temper detonates, exploding into an outright flaming of OCZ. I wanted to provide you with a level headed assessment of my problems, since the function of the forums are to provide people with unbiased user information.
 
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Just curious as to why you have not called their 1-800 number listed on their site?

I have had few RMA emails not arrive before...with as many emails that are sent...their is bound to be a few the never are recieved ;)...but you really should call 1-800-459-1816 (Toll Free) and talk to sean...
 
Hey Datura,

We do stay fairly busy, but there is no reason you shouldn't be receiving service from our tech support department.

E-mail sean @ ocztechnology.com with a description of your problems and we'll get you sorted out.
 
By the way, the only reason you wouldn't receive a response is if I didn't get your e-mail or if the reply was blocked by your mail server. We respond to every e-mail that is sent our way.
 
SeanOMatic said:
Hey Datura,

We do stay fairly busy, but there is no reason you shouldn't be receiving service from our tech support department.

E-mail sean @ ocztechnology.com with a description of your problems and we'll get you sorted out.

:thup: It does'nt get much better than that.
 
millhouse said:
First it was Newegg at the forums... Now OCZ! Sweet. :santa:
Actually, Sean and several other OCZ employees have been active on this board for some time. While it's great to have newegg represented here too, OCZ beat them to that particular punch by quite a margin.
 
SeanOMatic said:
Hey Datura,

We do stay fairly busy, but there is no reason you shouldn't be receiving service from our tech support department.

E-mail sean @ ocztechnology.com with a description of your problems and we'll get you sorted out.

Impressive. I went rock climbing and drinking and when I woke from my daze there were 10 responses. Thank you. I will contact you again on Monday to get the RMA number.

SeanOMatic said:
By the way, the only reason you wouldn't receive a response is if I didn't get your e-mail or if the reply was blocked by your mail server. We respond to every e-mail that is sent our way.
I surely believe you, but I also doubt it was an e.mail problem, because the last two RMA requests were acquired via the same e. mail account :) Although, stranger things have happened with e.mail.
 
I got an RMA number quickly on Monday. I will send it out today and let you all know when I receive it.
 
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