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How to go about sending something back to Dell?

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Old 10-15-05, 12:38 AM Thread Starter   #1
Fighter2a
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How to go about sending something back to Dell?


I just bought a 2005FPW tuesday and I want to send it back because I don't like it. Has anyone sent anything back before that can give me some tips or something? Am I going to have to pay for return shipping? The thing weighs 22 pounds

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Old 10-15-05, 01:09 AM   #2
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I was just about to post this same question.

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Old 10-15-05, 10:46 AM   #3
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I have returned many Dell things. Call them up, tell them what you want to return. You WILL have to pay return shipping because your returning it and it's perfectly fine. Then you'll have 2 weeks to ship it out.

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Old 10-15-05, 11:07 AM Thread Starter   #4
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They are sending UPS to pick it up on monday so i don't have to pay shipping. It saves me $20. Pretty impressed with Dell. That is assuming UPS shows up.

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Old 10-15-05, 11:18 AM   #5
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Quote:
Originally Posted by Fighter2a
They are sending UPS to pick it up on monday so i don't have to pay shipping. It saves me $20. Pretty impressed with Dell. That is assuming UPS shows up.
HUH?!?!? Now that's messed up....they didn't do that for me for laptop's i returned....

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Old 10-15-05, 05:51 PM   #6
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I think the shipping will be charged into your account later
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Old 10-16-05, 11:57 AM Thread Starter   #7
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That would be pretty lame. I'll tell you guys if thats what happens.

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Old 10-16-05, 02:17 PM   #8
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Quote:
Originally Posted by Fighter2a
That would be pretty lame. I'll tell you guys if thats what happens.
Thanks.

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Old 10-16-05, 04:09 PM   #9
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I would be sure to ask the UPS guy in advance. I was forced to pay $50 in shipping charges for something I had returned once. Why? Cause I didnt pay when they first picked it up.

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Old 10-17-05, 06:46 PM Thread Starter   #10
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Wow what a surprise. UPS didn't come and Dell says "Sorry you'll have to pay to send it back". After I expressed my anger they said they would send UPS again but didn't say a date. I asked if they could come next week for all I know and he said "yes". So that is really lame. And then I asked if I would be charged for the shipping and he says "You will not be charged for the pickup" keyword being PICKUP. So I ask him what about the cost after the pickup. About 10 minutes later he says "You will not be charged for the shipping after the pickup". So who knows whats going to happen I have a feeling this is far from over.

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Old 10-17-05, 09:03 PM   #11
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Quote:
Originally Posted by Fighter2a
Wow what a surprise. UPS didn't come and Dell says "Sorry you'll have to pay to send it back". After I expressed my anger they said they would send UPS again but didn't say a date. I asked if they could come next week for all I know and he said "yes". So that is really lame. And then I asked if I would be charged for the shipping and he says "You will not be charged for the pickup" keyword being PICKUP. So I ask him what about the cost after the pickup. About 10 minutes later he says "You will not be charged for the shipping after the pickup". So who knows whats going to happen I have a feeling this is far from over.
Wow, thats not good. You'll have to deal with them over the phone for several hours--with anger maybe.
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Old 10-19-05, 06:28 PM Thread Starter   #12
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Ups came and got the package today.

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Old 10-19-05, 10:18 PM   #13
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tape a messege to it and throw it through the window at one of there headquaters works like a charm!
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