How to go about sending something back to Dell?

Fighter2a · 10-15-05, 12:38 AM

I just bought a 2005FPW tuesday and I want to send it back because I don't like it. Has anyone sent anything back before that can give me some tips or something? Am I going to have to pay for return shipping? The thing weighs 22 pounds

damarble · 10-15-05, 01:09 AM

I was just about to post this same question.

jack222 · 10-15-05, 10:46 AM

I have returned many Dell things. Call them up, tell them what you want to return. You WILL have to pay return shipping because your returning it and it's perfectly fine. Then you'll have 2 weeks to ship it out.

Fighter2a · 10-15-05, 11:07 AM

They are sending UPS to pick it up on monday so i don't have to pay shipping. It saves me $20. Pretty impressed with Dell. That is assuming UPS shows up.

jack222 · 10-15-05, 11:18 AM

Quote:

Originally Posted by Fighter2a

They are sending UPS to pick it up on monday so i don't have to pay shipping. It saves me $20. Pretty impressed with Dell. That is assuming UPS shows up.

HUH?!?!? Now that's messed up....they didn't do that for me for laptop's i returned....

icyicy · 10-15-05, 05:51 PM

I think the shipping will be charged into your account later

Fighter2a · 10-16-05, 11:57 AM

That would be pretty lame. I'll tell you guys if thats what happens.

jack222 · 10-16-05, 02:17 PM

Quote:

Originally Posted by Fighter2a

That would be pretty lame. I'll tell you guys if thats what happens.

Thanks.

Midnight Dream · 10-16-05, 04:09 PM

I would be sure to ask the UPS guy in advance. I was forced to pay $50 in shipping charges for something I had returned once. Why? Cause I didnt pay when they first picked it up.

Fighter2a · 10-17-05, 06:46 PM

Wow what a surprise. UPS didn't come and Dell says "Sorry you'll have to pay to send it back". After I expressed my anger they said they would send UPS again but didn't say a date. I asked if they could come next week for all I know and he said "yes". So that is really lame. And then I asked if I would be charged for the shipping and he says "You will not be charged for the pickup" keyword being PICKUP. So I ask him what about the cost after the pickup. About 10 minutes later he says "You will not be charged for the shipping after the pickup". So who knows whats going to happen I have a feeling this is far from over.

icyicy · 10-17-05, 09:03 PM

Quote:

Originally Posted by Fighter2a

Wow what a surprise. UPS didn't come and Dell says "Sorry you'll have to pay to send it back". After I expressed my anger they said they would send UPS again but didn't say a date. I asked if they could come next week for all I know and he said "yes". So that is really lame. And then I asked if I would be charged for the shipping and he says "You will not be charged for the pickup" keyword being PICKUP. So I ask him what about the cost after the pickup. About 10 minutes later he says "You will not be charged for the shipping after the pickup". So who knows whats going to happen I have a feeling this is far from over.

Wow, thats not good. You'll have to deal with them over the phone for several hours--with anger maybe.

Fighter2a · 10-19-05, 06:28 PM

Ups came and got the package today.

BluntStatic · 10-19-05, 10:18 PM

tape a messege to it and throw it through the window at one of there headquaters works like a charm!

10-15-05, 12:38 AM	Thread Starter #1
Fighter2a Member Join Date: Apr 2005 Location: Texas	How to go about sending something back to Dell? I just bought a 2005FPW tuesday and I want to send it back because I don't like it. Has anyone sent anything back before that can give me some tips or something? Am I going to have to pay for return shipping? The thing weighs 22 pounds __________________ [My Heatware]
	QUOTE Thanks

10-15-05, 01:09 AM	#2
damarble Join Date: Mar 2005 Location: Spokane, WA	I was just about to post this same question. __________________ Antec P180B \| Seasonic S12-500 \| ASUS P5B Deluxe \| E6600 C2D \| ATI HD5770 \| OCZ Reaper PC6400 2x2GB \| 2TB total storage \| 2x HP 23" LCD \| Logitech Z-640 5.1 speakers \| Logitech G15 and G5 DELUXE My HEAT
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10-15-05, 10:46 AM	#3
jack222 Member Join Date: Mar 2005 Location: Stamford, CT	I have returned many Dell things. Call them up, tell them what you want to return. You WILL have to pay return shipping because your returning it and it's perfectly fine. Then you'll have 2 weeks to ship it out. __________________ Intel Core i7-2600K @ 4.5GHz EVGA GeForce GTX 460 Superclocked @ 860/2025 ASUS P8Z68-V PRO G.SKILL Ripjaws X Series 8GB CM Hyper 212 EVO ASUS VH238H 23" Crucial M4 128GB SSD + 2TB storage CORSAIR 750TX
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10-15-05, 11:07 AM	Thread Starter #4
Fighter2a Member Join Date: Apr 2005 Location: Texas	They are sending UPS to pick it up on monday so i don't have to pay shipping. It saves me $20. Pretty impressed with Dell. That is assuming UPS shows up. __________________ [My Heatware]
	QUOTE Thanks

10-15-05, 05:51 PM	#6
icyicy Member Join Date: Mar 2005 Location: New York	I think the shipping will be charged into your account later
	QUOTE Thanks

How to go about sending something back to Dell?

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10-16-05, 11:57 AM	Thread Starter #7
Fighter2a Member Join Date: Apr 2005 Location: Texas	That would be pretty lame. I'll tell you guys if thats what happens. __________________ [My Heatware]
	QUOTE Thanks

10-16-05, 04:09 PM	#9
Midnight Dream OSPF Loving Member Join Date: Mar 2004 Location: Lawrenceville, Georgia	I would be sure to ask the UPS guy in advance. I was forced to pay $50 in shipping charges for something I had returned once. Why? Cause I didnt pay when they first picked it up. __________________ Gigabyte GA-EP43-UD3l - 6GB Patriot 6400 DDR2 Intel Core 2 Duo E7500 2.93GHz - XFX HD 6850 Black Edition Learn to Fold - T32 A little bit of Heat Still hate JoT But I love you! And so does OSPF! Why do you turn us away!
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10-17-05, 06:46 PM	Thread Starter #10
Fighter2a Member Join Date: Apr 2005 Location: Texas	Wow what a surprise. UPS didn't come and Dell says "Sorry you'll have to pay to send it back". After I expressed my anger they said they would send UPS again but didn't say a date. I asked if they could come next week for all I know and he said "yes". So that is really lame. And then I asked if I would be charged for the shipping and he says "You will not be charged for the pickup" keyword being PICKUP. So I ask him what about the cost after the pickup. About 10 minutes later he says "You will not be charged for the shipping after the pickup". So who knows whats going to happen I have a feeling this is far from over. __________________ [My Heatware]
	QUOTE Thanks

10-19-05, 06:28 PM	Thread Starter #12
Fighter2a Member Join Date: Apr 2005 Location: Texas	Ups came and got the package today. __________________ [My Heatware]
	QUOTE Thanks

10-19-05, 10:18 PM	#13
BluntStatic Member Join Date: Aug 2005	tape a messege to it and throw it through the window at one of there headquaters works like a charm!
	QUOTE Thanks

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