ZipZoomFly, "new" doesn't always mean new.

futura2001 · 12-21-05, 03:30 PM

So, I ordered the retail eVGA 7800gt + Motherboard combo from ZZF and received the package yesterday. When I opened it, I immediately noticed that the motherboard box was not shrinkwrapped, unlike the 7800gt which was. Then I noticed that the product seal sticker was broken as well, and things only went downhill from there: the serial number on the box is different than the serial number on the motherboard itself.
Not only has the box been opened, it doesn't even contain the same motherboard that originally came in said box. Makes me wonder where the original is, and why it isn't in the box.
Not to mention the fact that "retail" usually means that the box is unopened and contains the original merchandise.

I am trying to contact contact customer support and resolve the issue, but if that does not work, I am not going to shop from ZZF again, and report them to the Better Business Bureau.

I really have a strong hatred for opening a supposedly new product and finding out that someone has already opened it and repackaged it in the hope that whoever buys it is a sucker and doesn't notice...

d94 · 12-21-05, 03:39 PM

Quote:

Originally Posted by futura2001

So, I ordered the retail eVGA 7800gt + Motherboard combo from ZZF and received the package yesterday. When I opened it, I immediately noticed that the motherboard box was not shrinkwrapped, unlike the 7800gt which was. Then I noticed that the product seal sticker was broken as well, and things only went downhill from there: the serial number on the box is different than the serial number on the motherboard itself.
Not only has the box been opened, it doesn't even contain the same motherboard that originally came in said box. Makes me wonder where the original is, and why it isn't in the box.
Not to mention the fact that "retail" usually means that the box is unopened and contains the original merchandise.

I am trying to contact contact customer support and resolve the issue, but if that does not work, I am not going to shop from ZZF again, and report them to the Better Business Bureau.

I really have a strong hatred for opening a supposedly new product and finding out that someone has already opened it and repackaged it in the hope that whoever buys it is a sucker and doesn't notice...

iv heard alot of other people having the same happen to them

and i dont think it was just from zzf

Rattle · 12-21-05, 03:51 PM

thats a bunch of crap, they would be hearing from me no doubt

futura2001 · 12-21-05, 04:06 PM

I emailed them within minutes of opening the box from FedEX, and hopefully I will get an answer soon...
I just noticed that they are now "out of stock" of the eVGA motherboard, so it might be a lot harder to get a replacement motherboard. They probably ran out of sealed new motherboards by the time they shipped my order and just threw in whatever they could find in the refurb/return bin. This is not looking good...

jcw122 · 12-21-05, 05:56 PM

If you get a serious problem, PM SilverSinkSam, he'll help you out, check out his Sticky up top.

Archer36 · 12-21-05, 06:26 PM

I have been buying from ZFF before they where ZFF (googlegear) and never once had a problem with them.

Unless you have had multiple bad runins with ZFF I would not be rushing to conclusions. IMO ZFF is every bit as good as newegg, sometimes better when they have lots of the items free 2 day shipping.

futura2001 · 12-21-05, 08:26 PM

I just received an email from them: they stated that the mobo doesn't come shrinkwrapped from eVGA, and to send them the serial number information so they can best help assist me. Although the lack of motherboards in stock has me somewhat worried: it came as a "free" gift with the 7800gt for $380.00, so it is debateable as to whether it is worth anything or not...

Rattle · 12-21-05, 08:56 PM

its worth about $80 since you can pick up the same 7800gt for abput $300

petteyg359 · 12-21-05, 09:12 PM

Could always be a thief in ZZF's packing/shipping department...

mortimer · 12-21-05, 10:16 PM

Had the same thing happen a few weeks ago with an Epox Mobo. Did not have the accesories described in the manual or on the web site. Was told that mobos don't come shrink wrapped and that a link to the Epox site says I got everything I should have. Whatever. Not sure I believe this at all. End up doing the RMA gig, bad AGP slot (no signal). $10 later for shipping and I still have not heard from them. Makes me wonder...

Edit: You know that "free" 2nd day shipping is not quite free when I think about it.

infinitevalence · 12-21-05, 10:23 PM

Most motherboards dont come to the retailer shrinkwraped, the come in boxes stacked on a pallet that is then srinkwraped. It could be any number of things, and Retail only means that it contains everything that the manufactuer says is included so long as the MFG did not leave something out. I would say that unless you have a problem with the board dont worry about it, this kind of stuff happens and is not always shady practice, some times its just a mistake. When its shady you know because it either does not work, is dammaged in some way, or there are parts/components missing or wrong. This happend to me with Directron, the sent me some memory that was supposed to be paird and tested from the company but it was cleary not the origional matched set but they worked just fine so i never made a big stink about it.

tom10167 · 12-21-05, 10:48 PM

I think I buy more from ZZF than most on here.(everything)

First of all, that problem is really, really shady. Raising an eyebrow is an understatement. What you're saying is that you ordered motherboard X and got motherboard Y, used?

I bought my NF7-S from them and it was not shrinkwrapped, so I wouldn't say that's a telltale sign.

Either way, there's no reason to panic, I don't know if this is like the hot new motherboard everyone wants, but if it's out of stock and ZZF tells you that you got screwed, they'll just give you $80(or whatever) credit for a different motherboard.

I've done a return(or two?) with ZZF before and their customer support has been nothing but flawless, you have no reason to worry.

Archer36 · 12-21-05, 11:38 PM

Quote:

Originally Posted by mortimer

Edit: You know that "free" 2nd day shipping is not quite free when I think about it.

How is it not? Sure their prices may be a few more $ but still with the cheaper shipping it usally works out a few $ cheaper in the end.

Quote:

Originally Posted by infinitevalence

Most motherboards dont come to the retailer shrinkwraped, the come in boxes stacked on a pallet that is then srinkwraped.

Quoted for importance, my DFI from newegg was not shrink wraped, come to think of it none of my motherboards bought anywhere came shrink wraped.

And to clarify things i think he ordered the 7800GT with eVGA mobo combo, and the serial # on the box did not match the motherboard. Still if it works why would that matter?

tom10167 · 12-21-05, 11:52 PM

Quote:

Originally Posted by Archer36

their prices may be a few more $

Don't know about that, maybe a few smaller places, but just about everything on ZZF is less than it is on Newegg.

Archer36 · 12-22-05, 12:29 AM

Quote:

Originally Posted by tom10167

Don't know about that, maybe a few smaller places, but just about everything on ZZF is less than it is on Newegg.

Yea, but it really depends on what your looking at, like my DFI was $3 more on ZFF, but with the free shipping it came out to $2 cheaper with egg's shipping added.

maelstromracing · 12-22-05, 08:08 AM

Quote:

Originally Posted by Archer36

How is it not? Sure their prices may be a few more $ but still with the cheaper shipping it usally works out a few $ cheaper in the end.

Quoted for importance, my DFI from newegg was not shrink wraped, come to think of it none of my motherboards bought anywhere came shrink wraped.

And to clarify things i think he ordered the 7800GT with eVGA mobo combo, and the serial # on the box did not match the motherboard. Still if it works why would that matter?

possible RMA issues later if the Serial # on his invoice matches the box but not the product.

futura2001 · 12-23-05, 10:21 AM

To clarify, the serial on the box is xxxxxxxxxxxx, and the serial number on the motherboard itself is yyyyyyyyyyyy. Having bought eVGA products before, the serial number on the box always matches the serial on the product (my graphics card had a warning on the box to make sure they did) itself in order to verify the pristine condition of the product...
But with the product seal broken and a motherboard with a different serial number inside, I know something is up.

moz_21 · 12-23-05, 11:56 AM

I don't think he means the mobo came in shrinkwrapped, but in the anti-static bag with the paper seal. I've never had a board come that wasn't sealed in this fashion.

If it's retail, you're absolutely right, the serials should match. IMO, you have every right to return the board, and get them to reimburse you for shipping.

futura2001 · 12-29-05, 11:05 PM

Grrr...
Not looking good.
ZZF asked for the SN on the box and mobo itself, so I emailed the serials to them, and now I haven't heard from them since. Sent out another email yesterday wondering what the hell was up, and I haven't gotten a reply yet.
Looks like I will be giving them an irate call tomorrow...

Definitely not pleased with ZZF's service so far.

futura2001 · 01-06-06, 05:08 PM

Okay, they finally processed my request and sent me an RMA number.
20 days after I ordered the motherboard!
At least I don't have to send the video card in as well.
At least I actually got an RMA number...

12-21-05, 03:30 PM	Thread Starter #1
futura2001 Member Join Date: Mar 2002 Location: Bellevue, WA	ZipZoomFly, "new" doesn't always mean new. So, I ordered the retail eVGA 7800gt + Motherboard combo from ZZF and received the package yesterday. When I opened it, I immediately noticed that the motherboard box was not shrinkwrapped, unlike the 7800gt which was. Then I noticed that the product seal sticker was broken as well, and things only went downhill from there: the serial number on the box is different than the serial number on the motherboard itself. Not only has the box been opened, it doesn't even contain the same motherboard that originally came in said box. Makes me wonder where the original is, and why it isn't in the box. Not to mention the fact that "retail" usually means that the box is unopened and contains the original merchandise. I am trying to contact contact customer support and resolve the issue, but if that does not work, I am not going to shop from ZZF again, and report them to the Better Business Bureau. I really have a strong hatred for opening a supposedly new product and finding out that someone has already opened it and repackaged it in the hope that whoever buys it is a sucker and doesn't notice...
	QUOTE Thanks

12-21-05, 03:51 PM	#3
Rattle Member Join Date: May 2005 Location: Home... again	thats a bunch of crap, they would be hearing from me no doubt __________________ M5G \| 2600k @ 4.5 \| H100 \| 16gb Sammy 30nm 1866 \| GTX680 Sig SC \| Xonar Essence Stx \| 550d \| 900w HCG \| VG24QE \| 120forceGT \| 640black \| 2tb \| CherryReds \| m60 \| Func1030 \| HEAT
	QUOTE Thanks

12-21-05, 04:06 PM	Thread Starter #4
futura2001 Member Join Date: Mar 2002 Location: Bellevue, WA	I emailed them within minutes of opening the box from FedEX, and hopefully I will get an answer soon... I just noticed that they are now "out of stock" of the eVGA motherboard, so it might be a lot harder to get a replacement motherboard. They probably ran out of sealed new motherboards by the time they shipped my order and just threw in whatever they could find in the refurb/return bin. This is not looking good...
	QUOTE Thanks

12-21-05, 05:56 PM	#5
jcw122 Join Date: Jun 2004 Location: USA	If you get a serious problem, PM SilverSinkSam, he'll help you out, check out his Sticky up top. __________________ "YES! I AM INVINCIBLE!!!" Folding for Team 32! Gaming Nick: new_Faction64 or CharminULTRA CPU-AMD Athlon 64 3000+ 2.0Ghz@2.2Ghz (was 2.4) Socket 754, VENICE Memory-Crucial Ballistix 2x512MB @ 220mhz 2.5-2-2-5 Motherboard-No Idea My DFI Died Video Card-MSI ATI 9800XT---412/390(was 424/395)---w00t! Flashed PSU-Forton Blue Storm 500w Currently Air Cooled w/ Scythe Ninja and AC VGA Silencer R.I.P. Project: Humidity Heatware
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12-21-05, 06:26 PM	#6
Archer36 Member Join Date: Jun 2004 Location: Michigan, US	I have been buying from ZFF before they where ZFF (googlegear) and never once had a problem with them. Unless you have had multiple bad runins with ZFF I would not be rushing to conclusions. IMO ZFF is every bit as good as newegg, sometimes better when they have lots of the items free 2 day shipping. __________________ "We will always remember. We will always be proud. We will always be prepared, so we may always be free." -- Fmr. President Ronald Reagan "We must all hang together, gentlemen...else, we shall most assuredly hang separately" -- Benjamin Franklin "Freedom is not free, that it comes with the highest of sacrifices. The price of blood" -- 300 HeatWare Last edited by Archer36; 12-21-05 at 06:28 PM. Reason: Yes I know my spelling sucks...
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12-21-05, 08:26 PM	Thread Starter #7
futura2001 Member Join Date: Mar 2002 Location: Bellevue, WA	I just received an email from them: they stated that the mobo doesn't come shrinkwrapped from eVGA, and to send them the serial number information so they can best help assist me. Although the lack of motherboards in stock has me somewhat worried: it came as a "free" gift with the 7800gt for $380.00, so it is debateable as to whether it is worth anything or not...
	QUOTE Thanks

12-21-05, 08:56 PM	#8
Rattle Member Join Date: May 2005 Location: Home... again	its worth about $80 since you can pick up the same 7800gt for abput $300 __________________ M5G \| 2600k @ 4.5 \| H100 \| 16gb Sammy 30nm 1866 \| GTX680 Sig SC \| Xonar Essence Stx \| 550d \| 900w HCG \| VG24QE \| 120forceGT \| 640black \| 2tb \| CherryReds \| m60 \| Func1030 \| HEAT
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12-21-05, 09:12 PM	#9
petteyg359 Join Date: Jul 2004 Location: University of Southern Mississippi	Could always be a thief in ZZF's packing/shipping department... __________________ MSI 890GXM-G65 - X6 1055T - 16GiB 10700 - 5850 1GiB - 7 Pro x64 / Gentoo amd64 - HX520 Dell XPS 15 L502x - i7 2760QM - 16GiB 12800 - GT 540M 2GiB - 7 Pro x64 / Gentoo amd64 - Agility 4 512GB [GB ≠ GiB] [MB ≠ MiB] [kB ≠ kiB] [1000 ≠ 1024] [Giga ≠ gram] [Mega ≠ milli] [Kelvin ≠ kilo] [Byte ≠ bit] "Apparently, Plaintiff believes that he could sue an egg company for fraud for labeling a carton of 12 eggs a “dozen,” because some bakers would view a “dozen” as including 13 items." - Western Digital 2006
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12-21-05, 10:16 PM	#10
mortimer Member Join Date: Mar 2005 Location: Spokane...	Had the same thing happen a few weeks ago with an Epox Mobo. Did not have the accesories described in the manual or on the web site. Was told that mobos don't come shrink wrapped and that a link to the Epox site says I got everything I should have. Whatever. Not sure I believe this at all. End up doing the RMA gig, bad AGP slot (no signal). $10 later for shipping and I still have not heard from them. Makes me wonder... Edit: You know that "free" 2nd day shipping is not quite free when I think about it.
	QUOTE Thanks

12-21-05, 10:23 PM	#11
infinitevalence Member Join Date: Nov 2002 Location: Nashville	Most motherboards dont come to the retailer shrinkwraped, the come in boxes stacked on a pallet that is then srinkwraped. It could be any number of things, and Retail only means that it contains everything that the manufactuer says is included so long as the MFG did not leave something out. I would say that unless you have a problem with the board dont worry about it, this kind of stuff happens and is not always shady practice, some times its just a mistake. When its shady you know because it either does not work, is dammaged in some way, or there are parts/components missing or wrong. This happend to me with Directron, the sent me some memory that was supposed to be paird and tested from the company but it was cleary not the origional matched set but they worked just fine so i never made a big stink about it.
	QUOTE Thanks

12-21-05, 10:48 PM	#12
tom10167 Member Join Date: Oct 2003 Location: Phoenix. YOUR HAIR IS GOOD TO EAT	I think I buy more from ZZF than most on here.(everything) First of all, that problem is really, really shady. Raising an eyebrow is an understatement. What you're saying is that you ordered motherboard X and got motherboard Y, used? I bought my NF7-S from them and it was not shrinkwrapped, so I wouldn't say that's a telltale sign. Either way, there's no reason to panic, I don't know if this is like the hot new motherboard everyone wants, but if it's out of stock and ZZF tells you that you got screwed, they'll just give you $80(or whatever) credit for a different motherboard. I've done a return(or two?) with ZZF before and their customer support has been nothing but flawless, you have no reason to worry. __________________ I7 920/4890/Raid0 x-25m/ 3008wfp + 23" lcd/blah/blah/blah It's 2010 I think we can definitely* remove all 56k warnings from thread titles* Please stop saying fleabay, worst buy, etc. :)
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12-23-05, 10:21 AM	Thread Starter #17
futura2001 Member Join Date: Mar 2002 Location: Bellevue, WA	To clarify, the serial on the box is xxxxxxxxxxxx, and the serial number on the motherboard itself is yyyyyyyyyyyy. Having bought eVGA products before, the serial number on the box always matches the serial on the product (my graphics card had a warning on the box to make sure they did) itself in order to verify the pristine condition of the product... But with the product seal broken and a motherboard with a different serial number inside, I know something is up.
	QUOTE Thanks

12-23-05, 11:56 AM	#18
moz_21 Member Join Date: Jul 2002 Location: MN	I don't think he means the mobo came in shrinkwrapped, but in the anti-static bag with the paper seal. I've never had a board come that wasn't sealed in this fashion. If it's retail, you're absolutely right, the serials should match. IMO, you have every right to return the board, and get them to reimburse you for shipping. __________________ [Win7 x64 Desktop] Asus P8P67 w/ i7 2600k @ 4.5GHz 1.37v, CM 212 EVO, 16GB Mushkin DDR3 (991996) @ 2133MHz 9-11-10-28-39 2T, 2x EVGA GTX 560Ti 1GB SSC, OCZ Vertex3 240GB, Antec P183 gunmetal grey, SeaSonic 850W PSU [Ubuntu 12.04 LTS Server] Asus M4A79T w/ Phenom II X6 1090T @ stock, 8GB Kingston DDR3 ECC (KVR1333D3E9SK2/8G), Xigmatek S1284, 8x 1.5TB Samsung MDADM RAID5 array, Fortron 530W PSU [Win7 x64 Media PC] Asus M4A88T, Phenom 2 965 X4 @ stock, 8GB RAM, ATI HD-5450, OCZ Onyx 32GB, Seagate 7200.11 1TB [Win7 x64 Laptop] Acer Aspire 5530, AMD Turion X2 RM70 2GHz, 3GB ram, ATI Radeon HD3200, OCZ Vertex 2 50GB [Smoothwall 3.0] ~~Compaq Deskpro, PIII 833 on an i810 chipset, 512MB CL2 ram, 74Gb Raptor HDD, 2x Realtek NIC~~ Now a KVM on Ubuntu server [My].Heatware
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12-29-05, 11:05 PM	Thread Starter #19
futura2001 Member Join Date: Mar 2002 Location: Bellevue, WA	Grrr... Not looking good. ZZF asked for the SN on the box and mobo itself, so I emailed the serials to them, and now I haven't heard from them since. Sent out another email yesterday wondering what the hell was up, and I haven't gotten a reply yet. Looks like I will be giving them an irate call tomorrow... Definitely not pleased with ZZF's service so far.
	QUOTE Thanks

01-06-06, 05:08 PM	Thread Starter #20
futura2001 Member Join Date: Mar 2002 Location: Bellevue, WA	Okay, they finally processed my request and sent me an RMA number. 20 days after I ordered the motherboard! At least I don't have to send the video card in as well. At least I actually got an RMA number...
	QUOTE Thanks

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