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Old 06-20-06, 12:07 AM Thread Starter   #1
twEEkerAreUs
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http://media.putfile.com/AOL-Cancellation

Not sure how many of you heard this, just came across it. I've heard tons of stories from customers saying it was damn near impossible to cancel AOL (Sadly mostly older people getting conned in or thinking Internet = AOL) it came down to them having to stop payment lol.

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Old 06-20-06, 12:15 AM   #2
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The guy had 72 hours why should he cancel

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Old 06-20-06, 12:18 AM   #3
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Quote:
Originally Posted by twEEkerAreUs
http://media.putfile.com/AOL-Cancellation

Not sure how many have you heard this, just came across it. I've heard tons of stories from customers saying it was damn near impossible to cancel AOL (Sadly mostly older people getting conned in or thinking Internet = AOL) it came down to them having to stop payment lol.
I've heard bad things as well. One of my friends had a similar expierence cancelling service.

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Old 06-20-06, 02:46 AM   #4
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It's surprising that the customer spent so much time talking to that obnoxious rep without asking to speak to a manager.

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Old 06-20-06, 04:09 AM   #5
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Quote:
Originally Posted by hafa
It's surprising that the customer spent so much time talking to that obnoxious rep without asking to speak to a manager.

Knowing AOL that might have been the manager.

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Old 06-20-06, 04:57 AM   #6
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Three words. Cancel the account. It can't get any clearer. I hate it when they do that. Especially when you don't need AOL to access the internet.

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Old 06-20-06, 05:50 AM   #7
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Im suppriced the rep didn't try selling the guy on AOL for broadband.

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Old 06-20-06, 08:57 AM Thread Starter   #8
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Quote:
Originally Posted by synthetic_fenix
Im suppriced the rep didn't try selling the guy on AOL for broadband.
That's exactly what I thought he was going to try to do when he asked about Cable/DSL lol.

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Old 06-20-06, 09:19 AM   #9
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Old 06-20-06, 06:18 PM   #10
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happened to my dad when he tried to get rid of aol.. he ended up talkin to an indian representative and my dad talked the guy down (in bengali ) to letting him cancel the acct

we got 3 months of it for broadband free before our service stopped

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Old 06-20-06, 07:54 PM   #11
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The guy obviously logged over 72 hours, and his reason of canceling (he doesnnt use it) was very insufficient, why should he be able to cancel ?

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Old 06-20-06, 08:19 PM   #12
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That person wasn't as nasty to the rep as I would have foreseen.

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Old 06-20-06, 10:26 PM   #13
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Quote:
Originally Posted by Lionsault_100
The guy obviously logged over 72 hours, and his reason of canceling (he doesnnt use it) was very insufficient, why should he be able to cancel ?
Gee whiz, Lionsault_100..Hope you're being sarcastic here...If not, I have a huge stack of AOL CDs I'll sell you really cheap.

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Old 06-20-06, 10:35 PM   #14
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Quote:
Originally Posted by hafa
Gee whiz, Lionsault_100..Hope you're being sarcastic here...If not, I have a huge stack of AOL CDs I'll sell you really cheap.
The customer was very rude and told the worker that he was annoying the **** out of him, If i was the worker I would be VERY annoyed. he obviously uses AOL a lot and knew that canceling wasn't a good move based on the users surfing habits, good companies look out for their clients/customers.

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Old 06-20-06, 10:40 PM   #15
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Happened to us. We had switched to Juno and dad was still getting billed for using AOL (this was back before we made the move to broadband). They're a bunch of con artists.

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