Mr Fox
New Member
- Joined
- Oct 15, 2006
and its done!! I wrote a little blurb at the beginning too, you can use it if you wish or write whatever you want, just felt it needed an introduction ^.^ Anyways. here it is. best way would be to "quote" this post, copy the contents and past over the original thread, or maybe SSS can work some mod-magic and do it for you since quoting breaks the monarch Policy link.
Welcome to the collective post of vendor contact information. This post can certainly be expanded but we figured we should start off with a few of the most common ones and go from there after judging the response from the community. As this post/thread grows a new layout may be needed to keep it as easy to read and locate information as possible but for now this is the current format. Hope this helps you all
A couple things, some duplicate things were removed for the sake of readability and where changes have been made you will see an * editor’s note* explaining anything that was done. Also if you feel things could be done differently (namely colored) in such a way that is more friendly to the reader or any coding typos please feel free to say so, or send a PM to Pik4chu.
Table of Contents:
I. Tiger Direct
1. Contact Information
2. Terms and Conditions
3. Shipping Info
4. Gift Card Terms
II. Monarch Computers Note: Now defunct after taking a bunch of folks to the cleaners - mudd
1. Contact Information
2. Terms and Conditions
3. Warranty Information
III. Zip Zoom Fly
1. Contact Information
2. Return Policy
3. Sales Policy
IV. Newegg
1. Contact Information
2. Return Policy
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I. Tiger Direct
Website: www.tigerdirect.com
1. Contact Information:
7795 W. Flagler, Miami, FL 33144 customer support email: http://www.tigerdirect.com/contactus
business hours (est): Open 24/7 - Call Anytime
PHONE:
1-800-800-8300
FAX:
305-415-2149
Reselleratings Link: http://www.resellerratings.com/seller1983.html
2. Terms and Conditions: http://www.tigerdirect.com/sectors/aboutus/legal.asp
a. Order Acceptance Policy
b. Typographical Errors
c. Return Policy
d. Price Garauntee
e. Bundles
f. Rebate Coupons
g. Warranty Limitations
h. Limitations and Liability
i. Credit Processing
Listings on this website are not an offer to sell goods, rather, they are advertisements to receive offers. Any offer/order for more than 3 units per address, customer or company may be rejected, and all orders are subject to review and acceptance by TigerDirect.com. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order. Copyright/Trademark Information TigerDirect.com is a registered trademark of TigerDirect.com, Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 1996-2004 TigerDirect.com, Inc. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of TigerDirect.com, Inc. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
a. Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TigerDirect.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. TigerDirect.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. TigerDirect.com is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by TigerDirect.com.
b. Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, TigerDirect.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. TigerDirect.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, TigerDirect.com shall immediately issue a credit to your credit card account in the amount of the charge.
c. Return policy and limited guarantee against defects
Every third party product you buy from TigerDirect.com is backed first by the product manufacturer's warranty. TigerDirect.com's 30 day limited warranty against defects, may also apply. TigerDirect.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or TigerDirect.com. Leased merchandise is not eligible for this warranty. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to TigerDirect.com's limited 30 day warranty described above. Hardware confirmed as defective by the product manufacturer or TigerDirect.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. TigerDirect.com will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please call 800-800-8300. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RA number issued by TigerDirect.com or when the product manufactures or distributors return policies supersede ours.
d. TigerDirect.com's Price Guarantee
At point of sale we will match any national advertised printed mass circulation prices on the same in-stock items/offers. Just show us the published price, and we'll match it with a TigerDirect.com credit good for anything else we sell Vendor below-cost or special price promos excluded. Due to fluctuation in the industry, prices on CPU, memory products or bundles including CPU and memory are subject to change and we cannot offer price protection on these items in the event prices rise or fall.
e. Regarding Bundles
Bundled items are included while supplies last. Items of similar or greater value may be substituted.
f. Rebate Coupons
Rebate coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted.
g. Warranty Limitations
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.
h. Limitation of Liability
In no event shall TigerDirect.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. PROCESSING TIME
i. Credit Processing
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
NOTE - We do not charge your credit card until your order is shipped.
Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Naperville, Illinois warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
3. Shipping Information:
TRANSIT TIME
UPS Ground: 3 - 8 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day
Note: Saturday & Sunday deliveries are not available.
TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.
SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.
4. GIFT CARD TERMS
Use the TigerDirect Gift Card at any TigerDirect.com OUTLET STORE location, on the web at TigerDirect.com, or by calling TigerDirect.com!
The TigerDirect Gift Card is redeemable for merchandise only, and is not valid for payment on any TigerDirect charge card. The Gift Card may not be redeemed for cash except where required by law. The value of the Gift Card will not be replaced if lost, stolen, destroyed or used without your permission. Your use of theTigerDirect Gift Card constitutes acceptance of the terms and conditions herein.
A $2.00 per month service charge will be deducted from the gift card's remaining balance 12 months after purchase except where prohibited by law.
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II. Monarch Computer Systems -No longer in business - mudd
Website: www.monarchcomputer.com
1. Contact Information:
Monarch Computer Systems
5242 Royal Woods Parkway Suite 160
Tucker, GA. 30084
Normal Hours Of Operation
Telephone Sales and Support:
M-F 10:00AM to 6:00PM
Local Pick-Up/Retail Store Hours:
M-F 10:00AM to 6:00PM
Saturday & Sunday Closed
Email: [email protected] [email protected]
*Editors Note* Their site says that you may not use the 2nd email, nor the fax for order status inquiries. That you must instead use the Order Status request form on thier website (under the Contact Us link).
PHONE:
1-800-611-0875
FAX:
770-939-9828
Resellerratings Link : http://www.resellerratings.com/seller2079.html
2. Terms and Conditions:
http://www.monarchcomputer.com/Merchant2/merchant.mv?Screen=CTGY&Store_Code=M&Category_Code=TC
a. Other Documents
b. Governing Law
c. Payment Terms
d. Electronic Funds Transfer
e. Taxes
f. Shipping Methods and Charges
g. Title
h. Limited Warranties
i. Software
j. Return Policies
k. Products
l. Export
m. Limitation and Liability
n. Service and Support
o. Independent Contractors
p. Gift Certificates and Coupons
q. Advance Warranty Replacement
r. Standard Warranty Replacement
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS,
AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
These terms and conditions ("Agreement") apply to your purchase (or lease) from Monarch Computer Systems, Inc. ("Monarch Computer Systems" or "us") that will be provided to you ("you" or "Customer") on orders for computer systems, services and/or other products sold to you by Monarch Computer Systems. This Agreement includes special additional terms and conditions for:
- Warranties
- Technical Support
- Onsite Service
- Return Policies
- Advanced Replacement
- Coupons
- Gift Certificates
- Standard Replacement Limited Warranties
- Case Limited Warranties
By placing an order for computer systems, services and/or other products described on that invoice, Customer agrees to be bound by and accepts these terms and conditions of the Agreement. SUCH TERMS AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL, PURCHASE AGREEMENT WITH MONARCH COMPUTER SYSTEMS (I.E. NOT THE CUSTOMER'S OWN PURCHASE ORDER), IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (ii) UNLESS OTHER MONARCH COMPUTER SYSTEMS STANDARD TERMS APPLY TO THE TRANSACTION. Acceptance of offer is expressly limited to Monarch Computer Systems' terms and conditions. Any additional terms sought by Customer, including without limitation Customer's pre-printed terms on Customer's own purchase orders, shall be null and void. Also, build times and delivery dates are good faith estimates and not guarantees. Delivery dates and build times may be delayed due to credit processing, component incompatibility and changes in order. Statements that an item is "in stock" is not a guarantee. This Agreement is subject to change without prior written notice at any time, in Monarch Computer Systems' sole discretion.
a. Other Documents
This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and Monarch Computer Systems.
b. Governing Law
This Agreement and any transactions thereunder shall be governed by the laws of the state of Georgia, without regard to conflicts of laws rules. The state courts located in DeKalb County, Georgia shall have exclusive jurisdiction and venue to hear any dispute under this Agreement and relating to any transactions thereunder. Customer specifically consents to personal jurisdiction in Georgia in connection with any dispute between Monarch Computer Systems and Customer. The parties specifically disclaim application of the Convention on Contracts for the International Sale of Goods.
c. Payment Terms
Terms of payment are within the sole discretion of Monarch Computer Systems and unless otherwise agreed to by Monarch Computer Systems, payment must be received by Monarch Computer Systems prior to its acceptance of an order. Payment for the products will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by Monarch Computer Systems. Invoices are due and payable within the time period noted by Monarch based on the purchase, measured from the date of the invoice. Monarch Computer Systems may invoice parts of an order separately. Orders are not binding upon Monarch Computer Systems until accepted by Monarch Computer Systems. Monarch Computer Systems may cancel any order at any time in its sole discretion. Any quotations given by Monarch Computer Systems will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the rate of 1.5% per month (18% per annum) or the highest rate allowed under applicable law, whichever is lower. Monarch Computer Systems is not responsible for pricing, typographical or other errors in any offer by Monarch Computer Systems and may cancel any orders resulting from such errors.
Monarch Computer may in its sole discretion freeze customer accounts including any store credits or funds associated with such accounts for up to 180 days for any of the following reasons: (1) Notice of unauthorized or unusual credit card use associated with the account including, but not limited to, notice by the card issuing bank. This includes notices made by Customer to Customer’s credit card company that a transaction was unauthorized or that Customer’s account was compromised, and is done in order to protect customers from further unauthorized use of their card; (2) Notice of unauthorized or unusual bank account use associated; (3) Initiation or threats by Customer of a reversal process through the customer’s bank, issuing bank or any other payment processing service; (4) Payment with potentially fraudulently obtained funds; (5) Refusal to cooperate in an investigation of the order or provide confirmation of identity when requested; (6) The Customer has facilitated fraudulent activity; (7) Use of an anonymizing proxy; (8) Reports from credit agencies of a high level of risk; (9) Initiation of an investigation by Monarch Computer Systems or law enforcement authorities of Customer for illegal transactions.
d. Electronic Funds Transfer
By selecting the Electronic Funds Transfer method of payment, you hereby authorize Monarch Computer Systems to debit the supplied account number and agree that the balance of the order is not refundable and cannot be charged back except at the sole discretion of Monarch Computer Systems.
e. Taxes
Separate charges for shipping and handling will be shown on Monarch Computer Systems' invoice(s). Under current law, no sales tax will be added to orders placed on the Internet as long as Monarch Computer Systems ships the product to Customer. The only exception to this is if you are a resident of the State of Georgia, in which case Georgia sales tax will apply. Sales taxes also apply if Customer picks up the merchandise at our store location and even if the original purchase was placed online. Applicable taxes will be shown on Monarch Computer Systems' invoice.
f. Shipping Method and Charges
Monarch Computer Systems ships each order Federal Express Saver or Federal Express Ground. Federal Express Saver is a three (3) day service equal to UPS ground in price yet offers quicker delivery time, and Federal Express Ground is a five (5) to seven (7) business day service. FEDERAL EXPRESS REQUIRES THAT YOU SIGN FOR ANY SHIPMENTS FROM MONARCH COMPUTER SYSTEMS - A SIGNATURE ON FILE WILL NOT BE SUFFICIENT AND FEDEX WILL NOT LEAVE THE PACKAGE UNLESS SOMEONE SIGNS FOR THE PACKAGE. Three (3) subsequent delivery attempts will be made or you can pick up the shipment at the FedEx station. Shipping charges will be added to your order upon check- out. Shipping information is displayed immediately after the Customer supplies the bill to and ship to information in the check out process. This allows you to view shipping fees before any charges are placed to your credit card. If you would like to see an estimated shipping cost, please see our shipping chart. Monarch Computer Systems can provide international shipping, but only via a bank to bank wire transfer. Please contact [email protected] for available countries. If you receive a damaged product, please contact Monarch Computer within 48 hours of the receipt of your order by e-mailing [email protected] or 1-800-611-0875. You must retain the original packing materials. All orders shipped outside the United States are subject to the following if applicable to the location and product shipped: customs fees, brokerage fees, insurance, duty, tariff, and any other fees that are applicable and charged by their country. The customer is responsible for these fees even if they refuse the product.
f. Title
Title to products pass from Monarch Computer Systems to Customer upon full payment of order. Loss or damage that occurs during shipping by a carrier selected by Monarch Computer Systems is Monarch Computer Systems' responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Customer must notify Monarch Computer Systems within 30 days of the date of invoice or acknowledgement if Customer believes any part of the purchase is missing, incorrect or damaged. Title to software will remain with the applicable licensor(s). Until full payment is received by Monarch Computer Systems, it shall have the right to seek return of its products through any means including entry on to property and self-help.
g. Limited Warranties
A variety of standard and/or optional limited warranties are available from Monarch Computer Systems. Components and parts may be covered by limited warranties for systems from Monarch Computer Systems and/or the product manufacturers. Limited warranties for systems are for repair only and not for replacement, return for credit or refund. Monarch Computer Systems does not offer a warranty for every item that it sells. Please consult the individual warranty statement listed for each product on the website, which is hereby expressly incorporated into this agreement, for details. If necessary please contact the product manufacturer to determine if a warranty is available. Monarch Computer Systems is responsible only for its limited warranties and not for those provided, if any, by product manufacturers. All limited warranties provided by Monarch Computer Systems are subject to the following limitations:
- Limited warranties do not cover physical damage.
- Any modification to system by Customer or use other than the original manufacturer's specification is not covered under the limited warranty.
- MONARCH COMPUTER SYSTEMS MAY DECLINE IN ITS SOLE DISCRETION TO WARRANT ANY PROCESSOR THAT CONTAINS A METALLIC BASED THERMAL TRANSFER COMPOUND. These compounds are slightly capacitive and can damage processors.
- Improper installation and improper use of processors will void any warranty provided by Monarch Computer Systems. Monarch Computer Systems does not warrant or provide warranty services to systems found to be infected with a virus or damage found to be the result of additional software installed after the system has left our facilities.
- Limited warranties provided by Monarch Computer Systems are nontransferable. The limited warranties applicable to Monarch Computer Systems branded products are included in the documentation along with the product. The effective date for the limited warranties is the date of invoice. Items, products or services provided at no additional charge including but not limited to those designated as "free," "complimentary" or a "giveaway" are provided "AS IS" and not covered under any warranty by Monarch Computer Systems.
All services provided by Monarch Computer Systems including but not limited to onsite services, depot repair services and technical support services shall be limited in time to the duration of the applicable Limited Warranty and shall be subject to the limitations and exclusions of the applicable Limited Warranty.
Customer must request an RMA during the period of the applicable warranty and return the covered Product strictly in accordance with RMA procedure in effect at the time the RMA is issued.
*Editorial Snippet - This used to a bunch of legal jargon about how Monarch offers no implied or expressed warranties, it’s reposted many times throughout their terms and conditions page so I simply removed all but one (located at the very bottom) because it was an absurd overuse of page space - End Editorial Snippet*
Please review this limited warranty before each purchase. Monarch Computer Systems reserves the right to modify its warranty at any time, in its sole discretion.
h. Software
All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken. MONARCH COMPUTER SYSTEMS DOES NOT WARRANT ANY SOFTWARE UNDER THIS AGREEMENT AND SUCH SOFTWARE IS PROVIDED "AS IS". MONARCH COMPUTER SYSTEMS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use.
i. Return Policies
Return Materials Authorization ("RMA")
No products may be returned to Monarch Computer Systems without obtaining a valid Return Materials Authorization number from Monarch Computer Systems. Customer may obtain an RMA number by contacting the technical support desk through the RMA form available online at MonarchComputer.com. Customer must provide the following information: Invoice Number, Invoice Date, Part Number, Serial Number and detailed description of problem.
Shipping
Customer's RMA number must be clearly marked in two places on the outside of the shipping carton or it will be refused and returned to the Customer. Customer must pay freight and insure all parts returned for repair, replacement, or credit. Monarch Computer Systems is not responsible for returned products damaged during shipping. Monarch Computer Systems will ship replacement products to the customer's original "Ship To" address, freight prepaid using standard ground service. Monarch Computer Systems will process returns for complete systems and pre-builds for repair or replacement only.
Shipping Charges for Returns
For parts and barebone systems, Monarch Computer Systems provides shipping to the Customer only. Customer will be responsible for paying shipping to Monarch Computer Systems. All systems must be sent to Monarch Computer Systems in original shipping packaging. If this is not possible, the system must be double boxed and safely and securely packaged shipment must be insured by the carrier, and the RMA must be written on both sides of the parcel.
Returned Products
All products returned for store credit or refund must be returned in like new condition with all cables, manuals, drivers and accessories. Products must be returned in the original packaging with all manuals, intact UPC and proof of purchase documentation provided with the product, cables, diskettes, CDs and accessories for credit or refund. Failure to return all accessories will result in the RMA being rendered void. Products for which a rebate has been applied for or received are ineligible for return. All store credits not used within one year of issuance are forfeited. All store credits and refunds will be issued in accordance with current market value as of the date of receipt not to exceed original purchase price. Shipping and handling fees are nonrefundable.
Systems
Monarch Computer Systems will process returns for complete systems and pre-builds for repair or replacement only. RMA numbers for such returns are valid for 15 days only. No system orders may be cancelled for any reason.
OEM processors, retail box processors, video cards and memory
OEM processors, retail box processors, video cards and memory may be returned but only if: (1) unopened, unused and in new condition; and, (2) returned within 5 days of delivery, including weekends and holidays. Returns on such items will receive store credit at current market value as determined solely by Monarch Computer Systems as of the date of receipt not to exceed the original purchase price and subject to a 15% restocking fee.
Other Parts
Computer parts may be returned but only if: (1) unopened, unused and in new condition; and, (2) returned within 15 days of delivery, including weekends and holidays. Returns on such items will receive store credit or refund at current market value as determined solely by Monarch Computer Systems as of the date of receipt not to exceed the original purchase price. Refunds only are subject to a 15% restocking fee.
Software
Software may not be returned.
Monitors / Televisions
Neither monitors nor televisions can be returned to Monarch Computer Systems for replacement. Monarch Computer Systems has set up direct replacement policies with all of its monitor manufactures for express replacement and most monitor manufacturers will cross-ship your monitor so that you will not be without your monitor for more than a few days.
"Free" Products
Items, products or services provided at no additional charge including but not limited to those designated as "free," "complimentary" or a "giveaway" may not be returned for refund or store credit.
Other Terms
No system orders may be cancelled for any reason. Any purchases made with American Express credit cards may be subject to an additional charge of up to 3% on returns at the sole discretion of Monarch Computer Systems. This additional charge on returns does not apply to purchases made with other credit cards or to American Express purchases that use PayPal.
Refunds, if applicable, will be made in U.S. dollars and Monarch Computer Systems is not responsible for currency fluctuations. Credits are processed within 15 days and take one billing cycle to post, typically within 30 days.
Products purchased and paid for using electronic funds transfer are NOT returnable for refund and may be returned for replacement or store credit only. Products damaged due to over-clocking by end user cannot be returned for store credit or refund.
DISCLAIMER: Parts purchased from monarchcomputer.com are not manufactured by Monarch Computer Systems.
j. Exchanges
From time to time, Monarch Computer Systems may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with Monarch Computer Systems' exchange policies in effect on the date of the exchange.
k. Products
Monarch Computer Systems' policy is one of ongoing product update and revision. Monarch Computer Systems may revise and discontinue products at any time. Monarch Computer Systems will ship products that have the functionality and performance of the products ordered, but differences between what is shipped and what is described in a specification sheet or catalog are possible. The parts and assemblies used in building Monarch Computer Systems products are selected from new parts and assemblies in accordance with industry practices. Any product shown with a retail box on MonarchComputer.com will be shipped in a retail box. Not all products are compatible. For questions regarding product compatibility, please email [email protected].
l. Export
Customer acknowledges that products sold under this Agreement, and the transaction contemplated by this Agreement, which may include technology and software, are subject to United States' customs and export control laws and regulations and may also be subject to customs and export laws and regulations of the country in which the products were manufactured and/or received. Customer acknowledges that it is his sole responsibility to comply with and abide by such laws and regulations. Additionally, as provided by U.S. law goods shipped under this Agreement may not be sold, leased or transferred to restricted countries or used by restricted end-users as well as end-users engaged in activities related to weapons of mass destruction, including activities related to the design, development, production or use of nuclear weapons, materials, or facilities, missiles or the support of missile projects and chemical or biological weapons. Customer may not provide any written regulatory certifications or notifications on behalf of Monarch Computer Systems.
m. Limitation of Liability
MONARCH COMPUTER SYSTEMS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING, BUT NOT LIMITED TO, ANY LIABILITY FOR PRODUCTS, STORE CREDITS OR FUNDS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. MONARCH COMPUTER SYSTEMS WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR ANY OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE FROM MONARCH COMPUTER SYSTEMS OF ANY PRODUCT, MONARCH COMPUTER SYSTEMS IS NOT LIABLE FOR ANY AMOUNT OF DAMAGES THAT EXCEED THE AMOUNT INVOICED TO CUSTOMER OR PAID TO MONARCH COMPUTER SYSTEMS FOR THE APPLICABLE PRODUCTS. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Products sold by Monarch Computer Systems are not designed, intended, authorized or warranted for use as components in systems intended for surgical implant into the body, or in other applications intended to support or sustain life, or in any other application in which the failure of such Product could create a situation where personal injury, death, or severe property or environmental damage may occur.
MONARCH COMPUTER SYSTEMS WILL NOT HAVE ANY LIABILITY FOR ANY DAMAGES ARISING FROM THE USE OF THE PRODUCTS IN ANY HIGH RISK ACTIVITY, INCLUDING, BUT NOT LIMITED TO, THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, MEDICAL SYSTEMS, LIFE SUPPORT, OR WEAPONS SYSTEMS.
n. Service and Support
For end-user Customers, Monarch Computer Systems will attempt to handle over the telephone any problem involving Monarch Computer Systems. Support for systems is available through our toll free 800 technical support number or by using our Online Request for Tech Support/Returns Form For Systems. Service offerings may vary from systems to parts. In regards to parts; you must have your invoice number to obtain technical support; if you have purchased parts and need support please use our Online Request for Tech Support/Returns Form For Parts so we can contact you by email or phone. Monarch Computer Systems has no obligation to provide service or support until Monarch Computer Systems has received full payment for the product or service/support contract for which service or support is requested. However, Monarch Computer Systems' support people may not be able to understand or resolve every given problem. Monarch Computer Systems will make on-site service available to Customer in the United States in accordance with the then-current terms and conditions set by Monarch Computer Systems and/or the third-party service provider. Monarch does not offer Third Party Support.
o. Independent Contractor(Service and Support)
Each party's relationship with the other party hereunder will be that of an independent contractor. Neither party shall be responsible for any claims that arise or are alleged to have arisen as a result of negligent or intentional acts or omissions of the other or its personnel or breach by the other of any term of this Agreement. This Agreement does not create any form of a third party beneficiary relationship with anyone that comes in contact with each party.
p. Gift Certificate Rules
1. *Gift certificates and unused portions of gift certificates expire one year from the date of issuance, as indicated by the expiration date included on the gift certificate.
2. Gift certificates must be redeemed by calling Monarch Computer Systems and speaking with our helpful sales people at 1-800-611-0875. Gift certificates may also be redeemed at Monarch Computer Systems store location at 5242 Royal Woods Parkway Ste. 160, Tucker, Ga. 30084.
3. Gift certificates cannot be used to purchase gift certificates.
4. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
5. Any unused balance will be placed in the recipient's gift certificate account and is not transferable.
6. If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card or cash (walk-in customers only).
7. Gift certificate cash value is 1/10 of one cent.
8. Gift certificates and their use on the Monarchcomputer.com website are subject to Monarch Computer Systems' general Terms and Conditions and Privacy policy.
9. Monarch Computer Systems is not responsible for lost or stolen gift certificates. If you have any questions, please contact the Monarch Computer help department at [email protected].
10. Monarch Computer Systems has the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through the Monarchcomputer.com web site or is redeemed and used to make purchases on at Monarch Computer Systems.
11. MONARCH COMPUTER SYSTEMS. AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
12. Monarch Computer Systems reserves the right to change these terms and conditions from time to time in its discretion. The risk of loss and title for gift certificates pass to the purchaser upon our delivery of the physical gift certificate to the carrier.
*Does not apply in California; applies in New Hampshire only for gift certificates over $100. Expiration date does not apply in any other states where prohibited by law.
Coupon Terms and Conditions
If you have received a coupon from Monarch Computer Systems, Inc. ("Monarch") to obtain a discount, the following terms and conditions apply:
1. Under no circumstances will coupons be redeemable for past purchases. Monarch is not liable for lost or stolen coupons.
2. Coupon is redeemable for only one purchase and does not include shipping or taxes.
3. Coupon offers are not to be used in combination with any other coupon offers, other discounts, promotions, sale agreements or sale items.
4. Coupons are available subject to Monarch's general terms and conditions.
5. Coupon offers are valid until the coupon expiration date provided on the coupon. In the event a coupon provides no expiration date, the coupon expires 14 days after the earliest of the following: transmission via email, shipment via mail or other carrier, or distribution.
6. A coupon offer is not available in conjunction with any cash off, discount, or coupon promotion that occurs during the coupon offer period unless otherwise stated.
7. Coupon offers are subject to Monarch's sole discretion and may be changed at any time.
8. Monarch reserves the right to cancel coupon promotions at any time.
9. Coupons are not redeemable for cash or payment of accounts.
10. Coupons have a value of fifty-thousandths of one cent (0.0005¢).
11. Monarch is not responsible for typographical errors that may appear on coupons.
12. Coupons are void if copied, transferred, sold, taxed and/or where prohibited by law.
13. Use of coupons that, in the sole discretion of Monarch, does not strictly comply with the terms and conditions of the coupon offer, including fraudulent use, is invalid.
14. Coupon terms and conditions are subject to change at any time without notice.
Headings and Severability
The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from. If any provision of this Agreement is void or unenforceable, the remainder of this Agreement will remain in full force and will not be terminated.
Neither party will be liable for any delays resulting from circumstances or causes beyond the party's reasonable control.
3. Warranty Information:
q. Advanced Replacement Warranty
Products purchased under any advanced replacement warranty provided by Monarch Computer Systems, Inc. ("Monarch") are governed by the following terms and conditions. Products purchased under an advanced replacement warranty that become broken or inoperable will be replaced according to the time period specified in the applicable advanced replacement warranty listed for the product which is hereby expressly incorporated into this agreement. This plan does not apply to products rendered inoperable by physical damage or improper installation as determined solely by Monarch nor does it apply to the types of damage that are not covered under the manufacturer's warranty for the product. Any modification to system by Customer or use other than the original manufacturer's specification is not covered under this warranty. The warranty period shall begin on the date of invoice. Warranty does not include shipping or labor.
Advanced replacement is available for defective on arrival ("DOA") products for the first 15 days after the date of invoice for the product. To exercise this option, Customer will be billed on a United States credit card for the current market value of the product and shipping costs. The customer will receive a full refund on their credit card upon return of the product to Monarch in accordance with Monarch's return policies and its inspection of the product. Failure of the Customer to deliver the products to Monarch within 15 days of shipment of the replacement products will be construed as an additional sale and Customer shall remain responsible for payment. For the period remaining after the first 15 days from the date of invoice, replacements shall be made in accordance with and governed by the Standard Replacement warranty terms and conditions.
Identical replacements for broken or inoperable products may be unavailable due to the product being discontinued, updated or revised. In such cases Monarch will provide the products identified by its manufacturer for replacement under the manufacturer warranty. Such replacements will be of equal or greater quality and performance as compared to the products purchased under this plan.
Customer must request an RMA during the period of the applicable warranty and return the covered Product strictly in accordance with RMA procedure in effect at the time the RMA is issued.
WARRANTY DISCLAIMER
*Editorial Snippet - This used to a bunch of legal jargon about how Monarch offers no implied or expressed warranties, it’s reposted many times throughout their terms and conditions page so I simply removed all but one (located at the very bottom) because it was an absurd overuse of page space - End Editorial Snippet*
Please review this limited warranty before each purchase. Monarch Computer Systems reserves the right to modify its warranty at any time, in its sole discretion.
These terms and conditions are in addition to and supplement the Monarch Computer Systems General Terms and Conditions that govern all transactions at Monarch Computer Systems and are hereby expressly incorporated as if fully set forth herein.
r. Standard Replacement Limited Warranty
These terms and conditions are in addition to and supplement the Monarch Computer Systems General Terms and Conditions that govern all transactions at Monarch Computer Systems and are hereby expressly incorporated as if fully set forth herein.
Products purchased under any standard replacement warranty provided by Monarch Computer Systems, Inc. ("Monarch") are governed by the following terms and conditions. Products purchased under the standard replacement warranty that become broken or inoperable will be replaced according to the time period specified in the applicable advanced replacement warranty listed for the product which is hereby expressly incorporated into this agreement. This plan does not apply to products rendered inoperable by physical damage or improper installation as determined solely by Monarch nor does it apply to the types of damage that are not covered under the manufacturer's warranty for the product. The warranty period shall begin on the date of invoice. Warranty does not include shipping or labor.
Identical replacements for broken or inoperable products may be unavailable due to the product being discontinued, updated or revised. In such cases Monarch will provide the products identified by its manufacturer for replacement under the manufacturer warranty. Such replacements will be of equal or greater quality and performance as compared to the products purchased under this plan.
Customer must request an RMA during the period of the applicable warranty and return the covered Product strictly in accordance with RMA procedure in effect at the time the RMA is issued.
WARRANTY DISCLAIMER
*Editorial Snippet - This used to a bunch of legal jargon about how Monarch offers no implied or expressed warranties, it’s reposted many times throughout their terms and conditions page so I simply removed all but one (located at the very bottom) because it was an absurd overuse of page space - End Editorial Snippet*
Please review this limited warranty before each purchase. Monarch Computer Systems reserves the right to modify its warranty at any time, in its sole discretion.
These terms and conditions are in addition to and supplement the Monarch Computer Systems General Terms and Conditions that govern all transactions at Monarch Computer Systems and are hereby expressly incorporated as if fully set forth herein.
Case Limited Warranty
________________________________________
Products purchased under any case warranty provided by Monarch Computer Systems, Inc. ("Monarch") are governed by the following terms and conditions. Monarch will provide at its sole discretion either replacement parts to repair the case or a replacement for the case. This plan does not apply to products rendered inoperable by physical damage or improper installation as determined solely by Monarch nor does it apply to the types of damage that are not covered under the manufacturer's warranty for the product. Any modification to system by Customer or use other than the original manufacturer's specification is not covered under the limited warranty. The warranty period shall begin on the date of invoice. Warranty does not include shipping or labor.
Identical replacements for broken or inoperable products may be unavailable due to the product being discontinued, updated or revised. In such cases Monarch will provide the products identified by its manufacturer for replacement under the manufacturer warranty. Such replacements will be of equal or greater quality and performance as compared to the products purchased under this plan.
Customer must request an RMA during the period of the applicable warranty and return the covered Product strictly in accordance with RMA procedure in effect at the time the RMA is issued.
WARRANTY DISCLAIMER
*Editorial Snippet - This used to a bunch of legal jargon about how Monarch offers no implied or expressed warranties, it’s reposted many throughout their terms and conditions page so I simply removed all but one (located at the very bottom) because it was an absurd overuse of page space - End Editorial Snippet*
Please review this limited warranty before each purchase. Monarch Computer Systems reserves the right to modify its warranty at any time, in its sole discretion.
These terms and conditions are in addition to and supplement the Monarch Computer Systems General Terms and Conditions that govern all transactions at Monarch Computer Systems and are hereby expressly incorporated as if fully set forth herein.
Onsite Service, Repair and Installation Terms and Conditions
*Editorial snippet - Sorry this section was moved from its original location because it interrupted the points that I felt were important to the boards, the entry has also been truncated to exclude the “onsite” portion of the terms, if you need to view it or it pertains to you simply use the link at the beginning of this section. - Editorial snippet*
Tech Support Terms and Conditions
________________________________________
These terms and conditions govern Technical Support provided over the telephone ("Tech Support") when purchased through Monarch Computer Systems. These terms and conditions are in addition to and supplement the Monarch Computer Systems General Terms and Conditions that govern all transactions at Monarch Computer Systems and are hereby expressly incorporated as if fully set forth herein. Customer agrees to and is bound by these Tech Support terms and conditions for any purchase of Tech Support including purchases made at the time a system or other product is purchased from Monarch Computer Systems or any subsequent or future purchases of Tech Support including but not limited to purchases made other than via the internet at www.monarchcomputer.com.
Scope of Service
The scope of Tech Support is expressly limited to those statements set forth in the description of the purchased Tech Support. Standard Tech Support shall be available during the normal operating hours of Monarch Computer Systems in effect the Customer calls requesting Tech Support. 24/7 Tech Support shall be provided on a 24 hours per day, seven days per week basis. Any Tech Support shall be limited in time to the duration of the applicable Limited Warranty and shall be subject to the limitations and exclusions of the applicable Limited Warranty.
Prior to receipt of Tech Support CUSTOMER MUST TAKE NORMAL PRECAUTIONS TO BACKUP SYSTEMS TO SAFEGUARD AGAINST ANY ACCIDENTAL LOSS OF DATA. Monarch Computer Systems will have no liability for loss of data or computer programs.
WARRANTY DISCLAIMER
*Editorial Note – The following capitalized text is identical to the pieces removed that I mentioned above, this was done for readability since as you can see it consumes a great deal of space – Editorial Note*
MONARCH COMPUTER SYSTEMS MAKES NO WARRANTY CONCERNING TECH SUPPORT SERVICES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MONARCH COMPUTER SYSTEMS' LIABILITY IS LIMITED TO THE FEES PAID TO MONARCH COMPUTER SYSTEMS SPECIFICALLY FOR TECH SUPPORT. MONARCH COMPUTER SYSTEMS IS NOT RESPONSIBLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES OR LOSS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF USE OF SOFTWARE, HARDWARE OR ANY OTHER SOFTWARE OR DATA AND LOSSES ARISING FROM DELAYS IN PROVIDING TECH SUPPORT OR INABILITY TO ACHIEVE ANY PARTICULAR RESULT, EVEN IF MONARCH COMPUTER SYSTEMS IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR EVEN IF THE DAMAGE IS THE DIRECT RESULT OF AN INSTRUCTION OR SUGGESTION MADE BY MONARCH COMPUTER SYSTEMS.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
NEITHER CUSTOMER NOR MONARCH COMPUTER SYSTEMS SHALL BE ENTITLED TO JOIN OR CONSOILDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
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III. Zip Zoom Fly
Website: www.zipzoomfly.com
1. Contact Information:
ZipZoomfly
38929 Cherry Street
Newark, CA 94560
PHONE:
(510) 739-1890.
Office hours: Monday-Friday 8:30 am to 5:30 pm (PST).
Resellerratings Link : http://www.resellerratings.com/seller1991.html
2. Product Return Policy: http://www.zipzoomfly.com/jsp/Service/Return.jsp
a. Return Policy
b. Special Exceptions
c. Bundled Items
d. Items From Wishlists
e. Unauthorized Returns
f. Warranty Service
a. Return Policy
Products sold by ZipZoomfly are covered by our 30-day return period, unless otherwise noted. Policies regarding items that are not covered by the 30-day return period are specified on the products' individual pages as well as in the special exceptions section below. Please note that ZipZoomfly does not offer any technical support. Please direct technical questions to the manufacturer.
In any case, refunds CANNOT be accepted when the UPC code, serial number and/or any bar code is missing for ANY reason.
All returns covered under our 30-day return period are subject to the following:
- A Return Merchandise Authorization (RMA) number issued by ZipZoomfly must accompany all returns.
- RMA numbers must be obtained no later than 30 days from the date the product was shipped. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.
- All RMA numbers are valid for 10 days from the date of issuance.
- All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
- ZipZoomfly will not accept items that have been physically damaged or misused. Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.
- ZipZoomfly will not honor requests for exchanges under any circumstances.
- All returns must be shipped freight prepaid.
- All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
- 15% restocking fee applies to all refunds. *Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 15% restocking fee, not the original purchase price. Please refer to http://www.boe.ca.gov/pdf/reg1655.pdf for further information.
- Please allow 1-2 weeks for all refunds.
- After 30 days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider. Please see the products' individual pages for additional details on warranty coverage.
- Claim for missing accessories or product not as advertised must be reported within 15 days from the date item is shipped.
b. SPECIAL EXCEPTIONS
CPU | Hard Drive | Memory | Monitor
- Arrangement for a return must be made within 15 days from the date the item is shipped.
- 15% restocking fee applies to all refunds. *Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 15% restocking fee, not the original purchase price. Please refer to http://www.boe.ca.gov/pdf/reg1655.pdf for further information.
- Products that are defective, and/or DOA (Damaged On Arrival), can be returned for repair / replacement.
- All returns must also follow the return procedures mentioned above.
- Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.
CDR/RW Media | Digital Camera & Accessories | Open-Box Products | Opened DVD-R/RAM/RW Media | Opened Software | Printer & Accessories | Projectors/Lamps & Accessories | Refurbished Products | Server & Server related products |Handhelds/PDAs | Special Order Items
- NO REFUNDS are accepted for any items in these categories.
- Products that are defective can only be returned for repair/replacement.
- Arrangement for a return must be made within 30 days from the date the item is shipped.
- All returns must also follow the return procedures mentioned in the 30 day return period section
c. Bundled Items
- When returning an item that was originally part of a bundle, the refund amount will be based on the item's single unit price at the time of purchase.
- Arrangement for a return must be made within 15-days from the date the item is shipped.
- Products that are defective and/or the seal of included software is broken, can only be returned for repair / replacement.
- All returns must also follow the return procedures mentioned above.
d. Item purchased or received from Wish List
Items purchased from a Wish List can only be returned for repair / replacement. No refunds are accepted.
Arrangement for a return must be made within 30 days from the date the item is shipped (15 days for CPU, memory, hard drive and monitors). All returns must also follow the return policy procedures.
Please click here to find out how you can request a RMA.
After receiving your Return Merchandise Authorization (RMA) Number
- Write your RMA number legibly on the return label or outside of the packaging box.
- Return the item in its original packaging to:
ZipZoomfly Returns Department
38929 Cherry Street
Newark, CA 94560
e. Unauthorized Returns
Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees. Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 15% restocking fee, not the original purchase price. Please refer to http://www.boe.ca.gov/pdf/reg1655.pdf for further information.
f. Warranty Service
For warranty service, please check the product page to find out who the warranty provider is for your particular product. In all cases, you must have a RMA number. If ZipZoomfly is the warranty provider, you must obtain a RMA number from us. If a manufacturer or third party is responsible, you must obtain a RMA number from them. Please see the Manufacturer Warranty Section for full details.
Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase.
3. SALES POLICY AGREEMENT:
By placing an order at ZipZoomfly.com, a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at ZipZoomfly.com, a customer has agreed to the total dollar amount of the sale, and authorized ZipZoomfly to collect payment via the payment method the customer specified. ZipZoomfly.com reserves the right to make changes to this site and these terms and conditions at any time.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZipZoomfly AND OTHER SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
** NOTE: ZipZoomfly attempts to be as accurate as possible in our content and pricing. However, we cannot guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, ZipZoomfly shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion. However, due to the industry's fast pace, reviews can become outdated and should not be considered a substitute for doing one’s own research. Thank you.
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IV. Newegg
Website: www.newegg.com
1. Contact Information:
Address:
132 S. 6th Ave.La Puente, CA 91746
(??? 9997 E. Rose Hills Road,
Whittier, CA. 90601)
customer support email:
[email protected]
business hours (est):
8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
PHONE:
(800) 390-1119
FAX:
(909) 395-8907
Resellerratings Link : http://www.resellerratings.com/seller2121.html
2. Return Policy Information:http://www.newegg.com/CustomerService/ReturnPolicy.asp
a. Newegg Return Policies
b. Standard Return Policy
c. Limited 30-Day Return Policy
d. Limited Non-Refundable 30-Day Return Policy
e. Processors (CPUs) Return Policy
f. Desktop PC, Notebook, and Tablet PC Return Policy
g. Consumable Items Return Policy
h. Open-Box Items
i. Software Return Policy
j. Bulk Item Return Policy
k. Mail In Rebate Policy
l. Manufacturer’s Warranties
m. Physical Damage Policy
n. DVD Movies
o. LCD Dead-Pixel Policy
p. Combo Specials
q. Out-of-Stock (Back-Order) Items
r. Downloadable Software
a. NEWEGG.COM RETURN GUIDELINES
All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department or clicking the "My Account" button in the top-right hand corner of our web page.
Please save all packaging and accessories for any item that is returned to Newegg.com. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Newegg.com to process your RMA. An item returned for a replacement may be repaired or replaced at Newegg.com's discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through Newegg.com are subject to our Policy and Agreement. Physically damaged items cannot be returned.
b. Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 1 year
This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Newegg.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
c. Limited 30-Day Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which Newegg.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg.com within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product's manufacturer (as indicated by such manufacturer).
d. Limited Non-Refundable 30-Day Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days
This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by Newegg.com's Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg.com within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.
e. Processors (CPUs) Return Policy
- Return for refund within: 7 days
- Return for replacement within: 30 days
This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to Newegg.com.
Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement.
Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
Newegg.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your Newegg.com return policy. Buyers requesting a refund may have to pay a 15% restocking fee. Newegg.com will not cross-ship replacement CPUs.
f. Desktop PC, Notebook, and Tablet PC Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days (defective items only)
This is our Detailed Desktop PC, Notebook and Tablet PC Return Policy. Under this policy all Desktop PCs/Notebooks/Tablet PCs are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any Desktop PCs/Notebook/Tablet PC that is deemed defective may be returned for a replacement within 30 days only, but a request for refund will not be granted. If a Desktop PC/Notebook/Tablet PC is returned for a replacement, but no problems are found, the Desktop PC/Notebook/Tablet PC will be returned at your (the buyer's) expense. You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.
g. Consumable Items Return Policy
- Return for refund within: non-refundable
- Return for replacement within: 30 days (item must be sealed & unopened)
This is our Detailed Consumable Items Return Policy. Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. Consumable Items can be returned within 30 days of the invoice date if and only if the item is sealed and unopened in its original retail packaging. These items are not eligible for RMA through our online RMA system. Please contact our Customer Service Department via Live Chat, Email or Phone for RMA information regarding consumable items.
h. Open-Box Items
- Return for refund within: 15 days
- Return for replacement within: non-replaceable
This is our Detailed Open Box Item Return Policy. Newegg.com often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they bear this limited 15-day refund-only return policy through Newegg.com. Such items can only be returned within 15 days of the applicable invoice date. Newegg.com cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or Newegg.com) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.
If you purchase an Open-Box product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.
i. Software Return Policy
- Return Retail Software for refund within: 30 days (must be unopened)
- Return OEM Software for refund within: non-refundable
- Return Defective (Retail or OEM) Software for replacement within: 30 days
This is our Detailed Software Return Policy.
Opened Retail or OEM software can only be returned for replacement, and replacement RMAs will only be honored if the returned software is defective or damaged.
Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. No software returns will be accepted after 30 days.
OEM software is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms of the applicable System Builder License, including responsibility for providing all end-user support. Newegg.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
j. Bulk Item Return Policy
- Return for refund within: non-refundable
- Return for replacement within: non-replaceable
This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Home Entertainment Systems and Televisions 24 inches and larger) cannot be returned to Newegg.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Newegg.com and you will be refunded the full amount, including applicable shipping costs and tax.If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Newegg.com's Terms and Conditions, understanding that you cannot return the television to Newegg.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.
k. Mail In Rebate Policy
Products missing UPC codes or serial numbers from the box are NOT returnable.
Products offering mail-in rebates are not returnable to Newegg.com once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate.
Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.
l. Manufacturer's Warranties
- Return for refund within: non-refundable
- Return for replacement within: non-replaceable
Newegg.com does not offer any express warranties. However, many of the products available through Newegg.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click here to see a list of the manufacturers whose items we carry. Manufacturers' warranties can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.
Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
ADDITIONAL RMA TERMS
m. Physical Damage Policy
Physically damaged items cannot be returned to Newegg.com.
Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement.
Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
Newegg.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your Newegg.com return policy.
If you return any physically damaged item to Newegg.com, the item will be returned to you at your expense.
n. DVD Movies
We now sell a wide variety of DVD Movies ranging from old time classics to the latest and upcoming releases. DVD
Movies are not refundable, but can be returned within 30 days of the invoice date for a replacement of the same item. DVD Movies cannot be exchanged for a different item or DVD. If you have received a damaged or defective
DVD Movie, you do not need to call for an RMA or attempt to obtain an RMA online; each movie includes a return label on the invoice, which can be used to return the DVD without the need for an RMA.
o. LCD Dead-Pixel Policy
Newegg.com sells many products such as Notebooks and Monitors that feature LCD (Liquid Crystal Display) screens.
Newegg.com adheres to the dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through any applicable Newegg.com Return Policy, there must be a minimum of 8 (eight) dead LCD pixels.
p. Combo Specials
Combo Specials include two items that must be purchased together in order to receive a discount. Combo items may be returned for replacement within their applicable Newegg.com Return Policy Period. If a Combo item is returned for a refund, the Combo Discount will be voided, and the discount amount will be deducted from the amount of the refund. (For example, if your combo discount was $5, and you return one of the combo items for a refund, the $5 will be deducted from your RMA refund amount.)
q. Out-of-Stock (Back-Order) Items
Sometimes items are returned to Newegg.com after the product has been discontinued. If Newegg no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email with two options: either Newegg.com can send you a comparable replacement item, or a refund of the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
r. Downloadable Software
Downloadable software is non-refundable once the download is complete. If you have purchased downloadable software, and did not download the software using the supplied download link, the software may be “returned” for a refund within 15 days of purchase. In order to process a refund for downloadable software a Letter of Destruction must be filled out completely and sent to our Customer Service Department. Please contact the Customer Service Department to obtain a copy of the Letter of Destruction.
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jumping into it right now in fact. if odd bits show in this post just ignore them, it's just me testing things 
