Notices

Overclockers Forums > Discussions > Vendor Discussion
Vendor Discussion Likes and Gripes about Vendors. No Post Count.
Forum Jump

D-Link support

Post Reply New Thread Subscribe Search this Thread
 
 
Thread Tools
Old 01-20-07, 09:24 AM Thread Starter   #1
rpwinters
Member

 
rpwinters's Avatar 

Join Date: Jan 2005
Location: Hanover, Md.

 
Thumbs up D-Link support


I just wanted to inform people about my dealings with D-Link Tech Support.

My trusty DI-624 router locked up yesterday afternoon after over 4 years of 24/7 use. It locked hard with all four of the "Local Network" , and WAN LED's lit. Couldn't get it to reset, I tried everything. So I went to CompUSA to pick up a new router. I wound up with the WBR-2310 because they were out of the 624. It must have been about 9:30pm when I got home and started setting it up. I can't say I like the manual-on-CD thing, I would just rather have a "Quick Install Guide" in my hands (I can never the network address to access the router settings). Anyway everything is set and I have no problem accessing the web. I disconnect the cable and try the wireless access. NOTHING! Hmm... it works fine with a cable, the laptop connected to the wireless network, but no web access. I tried to figure it out myself for about an hour and said to heck with it and called their support line. I was on hold for 12 minutes at 11:00pm. I finally talked to the guy and started to work through it. I told him everything I did, how it worked fine with the cable, blah blah blah. He had me step through a few things and it windows was displaying an "invalid ip address" warning for the wireless connection. Long story short, it was something I screwed up and was fixed in 10 minutes of talking to some one. After that was fixed, I asked if he could help me with the old 624. He said no problem, he gave me the number and closed out that ticket and opened another for the 624. We went through a few steps and he said it was definitely locked up. He asked how long ago I bought it because it has a three year warranty and was already issuing an RMA for cross shipping. Unfortunately I told him it was over 4 years, so I couldn't send it back.

THe moral of the story is, D-Link Tech support is top notch in my book. A little long on HOLD, but pretty knowledgable and very helpful. Don't hesitate to call them.

__________________
#1: X2 6400+ BE, Gigabyte GA-M61P-S3, 4 GB Corsair TWINX-6400C5, Ultima-90 W/ 92mm Panaflo M-1A, XfX 8800 GTS 512, HT Omega Striker 7.1, Corsair 620HX, CM-690, Dell 2209WA

#2: XP-M 2400 45W (12X200 @ 1.85V), Shuttle AN35N-Ultra, 2 Gb PQI Turbo, SI-97A W/ 92mm Delta Tri-Blade LS, XfX 6800GT AGP, Creative Audigy2 Value, Fortron 530W, Antec Super Lanboy,Samsung 226BW

HEAT
rpwinters is offline   QUOTE Thanks
Old 01-20-07, 04:24 PM   #2
Pinky
Disabled

 
Pinky's Avatar 

Join Date: Apr 2001
Location: Narf City, USA

10 Year Badge
 
This is the exact opposite level of support I've recently receive from Linksys. Took a week to get an RMA on 2 very obviously defective products. lol

I'm currently running a similar dlink wireless router as your old one. It's been flawless for probably 2 years now. Very robust feature set for entry level pricing too. Hopefully I never need their support but it's good to know there's a brain cell waiting for me on the other end of the call if I need it.
Pinky is offline Heatware Profile   QUOTE Thanks
Old 01-20-07, 04:50 PM   #3
eaglescouter
Frustrating Senior SETI Nut!

 
eaglescouter's Avatar 

Join Date: Dec 2002
Location: CA- Not far from the Allen SETI array

10 Year Badge
 
I installed a new gigabit switch (D-Link), it stopped working a few days later.

Called D-link, they said take it back to the retailer for a new one.

I visited the retailer who was surprised because they rarely see returned defects from D-Link, but they promptly replaced my product. About that time the manager walked by and said that I was about the 20th replacement switch he had seen that day due to a power problem on the local grid.

__________________
Mining LTC
#4 in the 20 Million SETI Club
Top 4 Producer for BOINC Seti Many GHz of Seti Crunching Power!
Number 18 Seti Classic Cruncher

Member of the Phase Cooled 6Ghz Club
[SG] Halo Custom Edition Clan Leader
eaglescouter is offline SETI Profile   QUOTE Thanks

Post Reply New Thread Subscribe


Overclockers Forums > Discussions > Vendor Discussion
Vendor Discussion Likes and Gripes about Vendors. No Post Count.
Forum Jump

Thread Tools Search this Thread
Search this Thread:

Advanced Search


Mobile Skin
All times are GMT -5. The time now is 01:17 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
You can add these icons by updating your profile information to include your Heatware ID, Benching Profile ID or your Folding/SETI profile ID. Edit your profile!
X

Welcome to Overclockers.com

Create your username to jump into the discussion!

New members like you have made this the best community on the Internet since 1998!


(4 digit year)

Why Join Us?

  • Share experience
  • Max out your hardware
  • Best forum members anywhere
  • Customized forum experience

Already a member?