NEW EGG- going in the toilet

epauls · 01-20-07, 03:04 PM

I guess all good things must come to an end.....

Well after many years of excellent service it appears they have either changed their way of doing business or......

Not one to gripe on a normal basis but...

This is 2 things within one week.

First there was a friend of mine whom I had refered to NewEgg about a year ago. They had 2 RMAs and were instructed to return both in the same box. They recieved 1 RMA reciept and of course it was on the lesser item. After phone calls they still have not resolved it. This person could be out about $300

Now there is my issue. I realise I ordered a 'open box' item. Video card actually. A Asus 7800gtx. When it arived it was just the card(which I expected) and it was filthy inside. It looked like someone had been using it for months and haden't cleaned it 1x. Plus the metal bracket that attaches to the computer case was all bent up. How this card could be put for sale let alone not cleaned up and tested is beyond me. It was no surprise once installed that while the fan ran the card was DOA. Totally. The MB even recognized it as bad. So when I requested the RMA, there are of course no more in stock so I have to get refund. Now get this!!!! They are charging me $36 restocking fee!!!!!!!!!!!!!!!!!!!!!!!!!!!!

INCREDIBLE!!! I have spent over $15,000, probably way over, with them in the past few years and this is the way they are now handling things

I will keep posted if they resolve or deny to resolve either of these issues, but in the mean time be wary...very wary of New Egg these days.

Edit: Not to mention the shipping cost to send it back!!!

Rattle · 01-20-07, 03:06 PM

try calling and speaking to a human

schnikies79 · 01-20-07, 03:16 PM

There is a newegg rep on here, check him out. He seems pretty good about taking care of things.

d94 · 01-20-07, 03:18 PM

yeah talk to our rep, you'll be strait

epauls · 01-20-07, 03:37 PM

well I have emailed, I waited 40min on phone and then hung up. Now I am in on-line chat queue I think around 15th. Not sure just hoping that they have handled at least 5 in the last 20min

Nathan0490 · 01-20-07, 05:04 PM

Live Chat reps are generally good from Newegg.

baltoos · 01-20-07, 06:46 PM

Shoot a PM to Newegg Support. I'm sure he'll straighten everything out.
-Dave

Remove · 01-20-07, 07:02 PM

They have always waived the restocking fee and have even credited me for shipping the item back when I have emailed/chatted/called them. They have the BEST support of any company I buy from hands down.

SeasonalEclipse · 01-20-07, 07:09 PM

Wow.. memo to self.. do not buy openboxed stuff from the egg.. since they do not take care of it apparently or inspect it.

Nathan0490 · 01-20-07, 08:24 PM

Welp I just experienced this same problem. I got a a8n32-sli and the voltage is flucating plus its scratched. So I went to return it and the system wanted to charge me $9.90 restocking fee off the $66 I paid for it. I went on live chat and the guy changed it in the system so there is no restocking fee charged on my rma.

maelstromracing · 01-21-07, 11:27 AM

WEll, they aint going to hell. Did you read the entire disclaimer when you chose to order the openbox or did you just click, I agree. Seriously.

dominick32 · 01-21-07, 11:39 AM

I have been saying this for months now. I have been a newegg customer since there induction and have spent thousands and thousands of dollars with them. Processing time, RMA procedure, and customer service is slowly turning into a sinking ship. It all started going downhill in the middle of 2006 last year.

flyboy14295 · 01-21-07, 11:52 AM

I just built a computer and all parts that I ordered from them got to me two days after I ordered. Don't know what you are talking about.

epauls · 01-21-07, 01:42 PM

Well I talked to a rep per webchat and they have waived the restocking fee.

I hope they 'find' the 2nd rma for my friend.

vixro · 01-21-07, 04:24 PM

I hate these threads. Retailer bashing is ONLY ok after you've spoken with a customer service rep about the issue (on the forums preferably when they have a rep here); in my opinion.

It's so hard to say how bad a company is if you haven't actually spoken to them or allowed them to rectify the problem.

perfectturmoil · 01-21-07, 04:30 PM

Quote:

Originally Posted by vixro

I hate these threads. Retailer bashing is ONLY ok after you've spoken with a customer service rep about the issue (on the forums preferably when they have a rep here); in my opinion.

It's so hard to say how bad a company is if you haven't actually spoken to them or allowed them to rectify the problem.

I sort of agree.. However, sometimes you shouldn't need to talk to someone to get the problems resolved.. Thats why they have the automated systems in place, and when the automated systems have a problem or defect thats worth discussing. And, its worth talking about receiving shoddy product. The OP purchased open box.. That doesn't mean beat to ****. Open box stuff SHOULD work, and shouldn't be in awful condition.

But thats just me and my silly opinion ;- ]

Rattle · 01-21-07, 05:02 PM

get on the horn and talk to a human, if you go thru the RMA process online your gonna get a restocking fee for christs sake !!!!!! dont people know this yet? I set up my rma's with them on the phone, they even pay for my shipping sometimes.

muddocktor · 01-21-07, 05:32 PM

^^^^^^ Me too.

I would much rather talk to a real person on an rma, especially with Newegg. I have had zero hassles when rma'ing something with the Egg when I follow this path.

RJARRRPCGP · 01-21-07, 06:27 PM

Quote:

Originally Posted by epauls

I guess all good things must come to an end.....

Well after many years of excellent service it appears they have either changed their way of doing business or......

Not one to gripe on a normal basis but...

This is 2 things within one week.

First there was a friend of mine whom I had refered to NewEgg about a year ago. They had 2 RMAs and were instructed to return both in the same box. They recieved 1 RMA reciept and of course it was on the lesser item. After phone calls they still have not resolved it. This person could be out about $300

Now there is my issue. I realise I ordered a 'open box' item. Video card actually. A Asus 7800gtx. When it arived it was just the card(which I expected) and it was filthy inside. It looked like someone had been using it for months and haden't cleaned it 1x. Plus the metal bracket that attaches to the computer case was all bent up. How this card could be put for sale let alone not cleaned up and tested is beyond me. It was no surprise once installed that while the fan ran the card was DOA. Totally. The MB even recognized it as bad. So when I requested the RMA, there are of course no more in stock so I have to get refund. Now get this!!!! They are charging me $36 restocking fee!!!!!!!!!!!!!!!!!!!!!!!!!!!!

INCREDIBLE!!! I have spent over $15,000, probably way over, with them in the past few years and this is the way they are now handling things

I will keep posted if they resolve or deny to resolve either of these issues, but in the mean time be wary...very wary of New Egg these days.

Edit: Not to mention the shipping cost to send it back!!!

What the bleep?! They gave you a bad video card!

Asr940 · 01-21-07, 07:30 PM

Sorry to hear of your woes, luckily for me, I have never had any real problems with the Egg. Ordered stuff from them for ~3 years now, and have had decent interactions. Had to RMA 3 orders, which means I ended up with ~$50 shipping charges, but for $1500 of goods over the years, that isn't major.

Edit: And of course, there prices have almost always been nice. Not always the best, but usually pretty nice.

01-20-07, 03:04 PM	Thread Starter #1
epauls Member Join Date: Mar 2003	NEW EGG- going in the toilet I guess all good things must come to an end..... Well after many years of excellent service it appears they have either changed their way of doing business or...... Not one to gripe on a normal basis but... This is 2 things within one week. First there was a friend of mine whom I had refered to NewEgg about a year ago. They had 2 RMAs and were instructed to return both in the same box. They recieved 1 RMA reciept and of course it was on the lesser item. After phone calls they still have not resolved it. This person could be out about $300 Now there is my issue. I realise I ordered a 'open box' item. Video card actually. A Asus 7800gtx. When it arived it was just the card(which I expected) and it was filthy inside. It looked like someone had been using it for months and haden't cleaned it 1x. Plus the metal bracket that attaches to the computer case was all bent up. How this card could be put for sale let alone not cleaned up and tested is beyond me. It was no surprise once installed that while the fan ran the card was DOA. Totally. The MB even recognized it as bad. So when I requested the RMA, there are of course no more in stock so I have to get refund. Now get this!!!! They are charging me $36 restocking fee!!!!!!!!!!!!!!!!!!!!!!!!!!!! INCREDIBLE!!! I have spent over $15,000, probably way over, with them in the past few years and this is the way they are now handling things I will keep posted if they resolve or deny to resolve either of these issues, but in the mean time be wary...very wary of New Egg these days. Edit: Not to mention the shipping cost to send it back!!! __________________ Erpauls - Last edited by epauls; 01-20-07 at 03:15 PM.
	QUOTE Thanks

01-20-07, 03:06 PM	#2
Rattle Member Join Date: May 2005 Location: Home... again	try calling and speaking to a human __________________ M5G \| 2600k @ 4.5 \| H100 \| 16gb Sammy 30nm 1866 \| GTX680 Sig SC \| Xonar Essence Stx \| 550d \| 900w HCG \| VG24QE \| 120forceGT \| 640black \| 2tb \| CherryReds \| m60 \| Func1030 \| HEAT
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01-20-07, 03:16 PM	#3
schnikies79 Member Join Date: Jul 2004	There is a newegg rep on here, check him out. He seems pretty good about taking care of things. __________________ Gave up messing with computers for a bit. It's just my Macbook and my iPhone. :) Poop!
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01-20-07, 03:18 PM	#4
d94 $30 a phone Join Date: Sep 2004 Location: 48302	yeah talk to our rep, you'll be strait __________________ Antec 300 Intel Q6600 @ 3.7 - X48-DS4 - 4gb ddr2 - 500w Earthwatt's - 52" Sharp Aquos LC-52D64U 1x 640GB WD - 2x 1TB Greenpower - 2x 400GB Seagate - ATI 4830 512mb @ 680/975 3DMark Vanage 7402 3DMark05 20,447 3DMark06 13,693 Emachines amd x2 5000+ @ 2.9ghz w/foxconn bios - 2gb ddr2 stock POS 300w - 400gb Seagate - diNovo + VX Revolution MacBook Air - 1.6ghz c2d - 2gb ddr2 - 80gb heatware
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01-20-07, 03:37 PM	Thread Starter #5
epauls Member Join Date: Mar 2003	well I have emailed, I waited 40min on phone and then hung up. Now I am in on-line chat queue I think around 15th. Not sure just hoping that they have handled at least 5 in the last 20min __________________ Erpauls -
	QUOTE Thanks

NEW EGG- going in the toilet

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01-20-07, 05:04 PM	#6
Nathan0490 Premium Member #17 Conroe Hoe Join Date: Jun 2005 Location: Mesa, AZ	Live Chat reps are generally good from Newegg. __________________ ASUS SaberTooth 990FX FX-8120 16GB G.Skill DDR3 1600 (1.5v) Crucial M4 128GB SSD [OS] Samsung 1TB F3 32MB Raid 0 (x2) [STORAGE] ASUS GTX660 TI-DC2O-2GD5 AuzenTech Prelude - Logitech Z-5500 5.1 Noctua NH-D14 Corsair AX850 HSPC Tech Station w/ 10" Legs Windows 7 Home Premium 64-Bit ASUS VE247H Black 23.6" LED LCD
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01-20-07, 06:46 PM	#7
baltoos Member Join Date: May 2002 Location: Steger, IL or the Dark Side of the Moon; I'm not sure!	Shoot a PM to Newegg Support. I'm sure he'll straighten everything out. -Dave __________________ O'tooles Commentary on Murphy's Law: Murphy was an Optimist!!! *IF ALL ELSE FAILS, READ THE DANG INSTRUCTIONS!!!* Abit IP35 Pro w/ Bolt mod Xeon E3110 @ 4140 Q806A227 4 x 1GB PC2-6400 Nvidia 7900GT 512 2 x 74GB WD Raptor WD740GD
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01-20-07, 07:02 PM	#8
Remove Join Date: Jun 2003 Location: Zakk plays louder than FN Satan	They have always waived the restocking fee and have even credited me for shipping the item back when I have emailed/chatted/called them. They have the BEST support of any company I buy from hands down. __________________ Steve: Yeah, I'm just waiting for Keith's wife to die from lupus and then we're gonna get an apartment together. HEATWARE
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01-20-07, 07:09 PM	#9
SeasonalEclipse Member Join Date: Feb 2006	Wow.. memo to self.. do not buy openboxed stuff from the egg.. since they do not take care of it apparently or inspect it. __________________ The Beast(Main)- P5QL/EPU, Q9550, 4GB DDR2 800, 2X320GB Perp, 750GB Cavalier,8800GT(for now) Corsair 750 Watt PSU, Enermax server case, 2x Dell 1908WFP, Vista Home http://heatware.com/eval.php?id=51210
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01-20-07, 08:24 PM	#10
Nathan0490 Premium Member #17 Conroe Hoe Join Date: Jun 2005 Location: Mesa, AZ	Welp I just experienced this same problem. I got a a8n32-sli and the voltage is flucating plus its scratched. So I went to return it and the system wanted to charge me $9.90 restocking fee off the $66 I paid for it. I went on live chat and the guy changed it in the system so there is no restocking fee charged on my rma. __________________ ASUS SaberTooth 990FX FX-8120 16GB G.Skill DDR3 1600 (1.5v) Crucial M4 128GB SSD [OS] Samsung 1TB F3 32MB Raid 0 (x2) [STORAGE] ASUS GTX660 TI-DC2O-2GD5 AuzenTech Prelude - Logitech Z-5500 5.1 Noctua NH-D14 Corsair AX850 HSPC Tech Station w/ 10" Legs Windows 7 Home Premium 64-Bit ASUS VE247H Black 23.6" LED LCD
	QUOTE Thanks

01-21-07, 11:27 AM	#11
maelstromracing Member Join Date: May 2005	WEll, they aint going to hell. Did you read the entire disclaimer when you chose to order the openbox or did you just click, I agree. Seriously. __________________ Main Rig Mother Board: MSI K8T Master2 Far7 WINXP PRO SP2 CPU(s): Dual Opteron 246 RAM: 1 GB APACER PC2700 ECC REG File Server and Toy(Toy is Identical but is the toy) Windows 2000 Professional on Server, WIN XP 64Bit on Toy. Motherboard: ECS NForce3 CPU: Sempron 3100+ (64Bit) (Toy 250X9) Burn baby burn! Ram: 512MB PC2700 no-name
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01-21-07, 11:39 AM	#12
dominick32 Senior Solid State Aficionado Join Date: Dec 2005 Location: New York	I have been saying this for months now. I have been a newegg customer since there induction and have spent thousands and thousands of dollars with them. Processing time, RMA procedure, and customer service is slowly turning into a sinking ship. It all started going downhill in the middle of 2006 last year. __________________ Next Level Hardware Solid State Drive Technology Discussion Thread ...3770k@4.5 GHz...Noctua Dh14...Asus z77 dlx...Samsung 840 Pro 256 GB... ARES 8Gb 2x4.... crossfire 2 x diamond 6970's at stock clocks...4TB x2 in raid 1...corsair hx1050 psu... Dominick32 states "Bow down to your SSD god dominick32 and kiss my feet which are actually made of pure light. Jason4207 Responds: "Upon closer inspection to go in for that foot kiss I'm noticing that the 'light' isn't doing you any justice. This should help. :) Circa 2010
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01-21-07, 11:52 AM	#13
flyboy14295 Registered Join Date: Jan 2007	I just built a computer and all parts that I ordered from them got to me two days after I ordered. Don't know what you are talking about.
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01-21-07, 01:42 PM	Thread Starter #14
epauls Member Join Date: Mar 2003	Well I talked to a rep per webchat and they have waived the restocking fee. I hope they 'find' the 2nd rma for my friend. __________________ Erpauls -
	QUOTE Thanks

01-21-07, 04:24 PM	#15
vixro Member Join Date: Mar 2004 Location: Denver	I hate these threads. Retailer bashing is ONLY ok after you've spoken with a customer service rep about the issue (on the forums preferably when they have a rep here); in my opinion. It's so hard to say how bad a company is if you haven't actually spoken to them or allowed them to rectify the problem. __________________ Intel i7-2600K @ 45x100 (4.5ghz) 1.36v G.Skill Ripjaw Z 4x4GB 2134mhz @ DDR3-1068 9-11-10-27-2T - 1.65v ASRock Z68 Extreme4 1.70 Gigabyte GTX 680 2GB @ 1250mhz / 7030mhz Auzen X-Fi Prelude 7.1 on Cardas recabled HD580 Little Dot MKIII Headphone Amplifier (Cardas mini-RCA IC) Silverstone DA750 750w PSU heatware
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01-21-07, 05:02 PM	#17
Rattle Member Join Date: May 2005 Location: Home... again	get on the horn and talk to a human, if you go thru the RMA process online your gonna get a restocking fee for christs sake !!!!!! dont people know this yet? I set up my rma's with them on the phone, they even pay for my shipping sometimes. __________________ M5G \| 2600k @ 4.5 \| H100 \| 16gb Sammy 30nm 1866 \| GTX680 Sig SC \| Xonar Essence Stx \| 550d \| 900w HCG \| VG24QE \| 120forceGT \| 640black \| 2tb \| CherryReds \| m60 \| Func1030 \| HEAT
	QUOTE Thanks

01-21-07, 05:32 PM	#18
muddocktor Retired Join Date: Nov 2001 Location: New Iberia, LA	^^^^^^ Me too. I would much rather talk to a real person on an rma, especially with Newegg. I have had zero hassles when rma'ing something with the Egg when I follow this path.
	QUOTE Thanks

01-21-07, 07:30 PM	#20
Asr940 Member Join Date: Jan 2006	Sorry to hear of your woes, luckily for me, I have never had any real problems with the Egg. Ordered stuff from them for ~3 years now, and have had decent interactions. Had to RMA 3 orders, which means I ended up with ~$50 shipping charges, but for $1500 of goods over the years, that isn't major. Edit: And of course, there prices have almost always been nice. Not always the best, but usually pretty nice.
	QUOTE Thanks

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