Big problem with 37" 1080p westinghouse lcd

IAmMoen · 03-25-07, 03:24 PM

So we were watching tv the other day and we started noticing that it looked like the tv was displaying in 256k colors or something. As soon as we noticed we could see it all the time. When you get close you can see a lot of green in the picture. We were using the YPbPr cables then tried s video and now dvi. Tried all that with a dvd player, and a cablebox (both regular tv and HDtv). We are still getting it. Below are pictures of what it looks like.

This is a close up of what we are seeing.

Remember this is with dvi. If you look at the gradient in the background it is like it is between 256k and 16bit colors instead of 32 or something

No we dont like charmed. It was the first black screen we could get

Notice the face and neck especially. This 1080i HDTV mind you.

thideras · 03-25-07, 03:36 PM

Quote:

Originally Posted by IAmMoen

So we were watching tv the other day and we started noticing that it looked like the tv was displaying in 256k colors or something. As soon as we noticed we could see it all the time. When you get close you can see a lot of green in the picture. We were using the YPbPr cables then tried s video and now dvi. Tried all that with a dvd player, and a cablebox (both regular tv and HDtv). We are still getting it. Below are pictures of what it looks like.

Will post shortly. Image shack is being stupid.

Is there a return to default setting for your TV? Can you hook a computer to it to see if it still does it?

BossBorot · 03-25-07, 03:44 PM

Quote:

Originally Posted by thideras

Can you hook a computer to it to see if it still does it?

also post some of your setting on the tv. Also if we cant help you go over to avs forums and find the thread for that tv and ask.

Mr. Roboto · 03-25-07, 06:12 PM

Hmm, not sure what you're talking about, but try resetting the tv to factory defaults for all the picture controls.

Will check back once the pics are up though.

IAmMoen · 03-26-07, 11:55 AM

oh for sure i reset all the settings. First I tried just resetting the video settings then tried returning the entire monitor back to factory settings. Still. When we had dvi hooked up it was worse (I think because it is better quality).

edit: can someone give me another site to host my images?

smokie mcpott · 03-26-07, 11:59 AM

photobucket?

krag · 03-26-07, 12:09 PM

Sorry to hear about your problem bro. My 37" Westy is performing perfectly, no problems here. You have a 1 yr warranty with Westinghouse on your TV. I purchased the 3yr warranty thru newegg just incase it develops problems like yours. If I were you I would contact Westinghouse and get it fixed or replaced.

Mr. Roboto · 03-26-07, 12:11 PM

I can host them for you too on my webspace. PM me if you want and I'll give you my e-mail.

IAmMoen · 03-26-07, 01:07 PM

i poked around and am now using cyro-laboratory.com. Figured it would be good because it is unknown (less traffic to the servers, which i think was the problem i was having with image shack.

As soon as i get home from class I will be able to get the photos from my main rig (really should get ftp server going on it again....) and post them. Check back at around 2:45pm (central) today and they should be up in the first post.

Edit: posted. I really liked the option to have little thumbnails when i used image shack. Does photobucket have this ability? I hate the ridiculously large pix.

Edit: Ok I reduced the pixels. It was just bothering me too much. Though if it is too grainy for some just message me i will send the whole thing.

IAmMoen · 03-26-07, 07:12 PM

ok tried it with a computer and it still did it.

called westinghouse and they say it is the panel so I might have to RMA it. Sucks to ship something this heavy though.

IAmMoen · 03-28-07, 11:57 AM

No one has ever seen something like this?

aaronjb · 03-28-07, 12:15 PM

Quote:

Originally Posted by IAmMoen

No one has ever seen something like this?

I have not seen anything like this with my 37w3. Have you tried switching inputs? For example, if you're watching on DVI, switch to an unused input, then switch back.

Honestly, I don't think this is a color settings problem. It looks to be a processing problem or a connection issue. Is the display hot (not warm) to the touch?

IAmMoen · 03-28-07, 12:18 PM

Quote:

Originally Posted by aaronjb

I have not seen anything like this with my 37w3. Have you tried switching inputs? For example, if you're watching on DVI, switch to an unused input, then switch back.

Honestly, I don't think this is a color settings problem. It looks to be a processing problem or a connection issue. Is the display hot (not warm) to the touch?

display feels fine. The cable box was pretty hot though so I switched the inputs. I used YPbPr and dvi with cable box, svideo and component with dvd player, and dvi with my computer. Everything shows the same. I took a picture of my desktop. Wow. I should be able to post it and a normal pic of it tonight as long as i can find my camera charger....

aaronjb · 03-28-07, 05:22 PM

Quote:

Originally Posted by IAmMoen

display feels fine. The cable box was pretty hot though so I switched the inputs. I used YPbPr and dvi with cable box, svideo and component with dvd player, and dvi with my computer. Everything shows the same. I took a picture of my desktop. Wow. I should be able to post it and a normal pic of it tonight as long as i can find my camera charger....

I'm stumped. Since this is happening with all inputs, however, I'm thinking that the display is borked. I can't think of a setting which would contribute to the problem you're seeing.

Shell · 03-28-07, 05:45 PM

Heh, I came across an LCD that had the same problem, it happend to be a simple case of borked firmware.

A simple flash and update fixed it.

thideras · 03-28-07, 06:40 PM

Yeah, that does not look like an input problem, send it back and get another.

IAmMoen · 03-28-07, 09:18 PM

Quote:

Originally Posted by Shell

Heh, I came across an LCD that had the same problem, it happend to be a simple case of borked firmware.

A simple flash and update fixed it.

Is there a way I can do a flash to the firmware?

aaronjb · 03-29-07, 01:21 PM

Quote:

Originally Posted by IAmMoen

Is there a way I can do a flash to the firmware?

Nope. At this time, only Westinghouse can flash the firmware. Do you know what firmware your set has?

IAmMoen · 03-29-07, 07:29 PM

not sure. I remember seeing something about v1.0 but i think that is the version of the actual tv (could be wrong)

aaronjb · 03-30-07, 08:43 AM

Quote:

Originally Posted by IAmMoen

not sure. I remember seeing something about v1.0 but i think that is the version of the actual tv (could be wrong)

That's the firmware version, which is the latest. They went through a few revisions (1.4, 1.5, 1.6), then went to the most recent 1.0 (despite the lower numbering).

Call Westinghouse support. I've found them to be helpful if a little clueless.

03-25-07, 03:24 PM	Thread Starter #1
IAmMoen Join Date: Apr 2006 Location: Folding, MN USA	Big problem with 37" 1080p westinghouse lcd So we were watching tv the other day and we started noticing that it looked like the tv was displaying in 256k colors or something. As soon as we noticed we could see it all the time. When you get close you can see a lot of green in the picture. We were using the YPbPr cables then tried s video and now dvi. Tried all that with a dvd player, and a cablebox (both regular tv and HDtv). We are still getting it. Below are pictures of what it looks like. This is a close up of what we are seeing. Remember this is with dvi. If you look at the gradient in the background it is like it is between 256k and 16bit colors instead of 32 or something No we dont like charmed. It was the first black screen we could get Notice the face and neck especially. This 1080i HDTV mind you. __________________ CMstacker Rig [AMD PII 720be 4th core unlocked @ 3.4] [Gigabyte MA790FXT-UD5P] [Patriot Viper DDR3 4x2gb @1333] [ATI 5870] [OCZ 600w Gamextreme] [2x WD Black 750gb Raid0 & 3x Hitachi 1.5tb Raid5 with W7 64 bit Last edited by IAmMoen; 03-27-07 at 03:33 PM.
	QUOTE Thanks

03-25-07, 06:12 PM	#4
Mr. Roboto Member Join Date: Dec 2005 Location: Boston, MA	Hmm, not sure what you're talking about, but try resetting the tv to factory defaults for all the picture controls. Will check back once the pics are up though. __________________ Main Rig: e8400 l ASUS P5K Deluxe l G.Skill 4GB HZ's l GTX 280 l 2x320gb 7200.10 Raid 0 l X-FI Platinum l CM Stacker 830 l OCZ 700W GameXtreme l Logitech z-5500's l G5 l Saitek Eclipse II l 2 x 2407 WFP HTPC:P4 2.8 l 1.5GB ram l 7600GS l HVR-1600 l 400gb raid 0 l Audigy 1 l Coolermaster 280 l 37" Olevia Heat
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03-26-07, 11:55 AM	Thread Starter #5
IAmMoen Join Date: Apr 2006 Location: Folding, MN USA	oh for sure i reset all the settings. First I tried just resetting the video settings then tried returning the entire monitor back to factory settings. Still. When we had dvi hooked up it was worse (I think because it is better quality). edit: can someone give me another site to host my images? __________________ CMstacker Rig [AMD PII 720be 4th core unlocked @ 3.4] [Gigabyte MA790FXT-UD5P] [Patriot Viper DDR3 4x2gb @1333] [ATI 5870] [OCZ 600w Gamextreme] [2x WD Black 750gb Raid0 & 3x Hitachi 1.5tb Raid5 with W7 64 bit
	QUOTE Thanks

03-26-07, 11:59 AM	#6
smokie mcpott Member Join Date: Jul 2006 Location: OKC	photobucket? __________________ My HeaT
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03-26-07, 12:09 PM	#7
krag Classifieds Moderator Join Date: Mar 2002 Location: Vancouver, Washington	Sorry to hear about your problem bro. My 37" Westy is performing perfectly, no problems here. You have a 1 yr warranty with Westinghouse on your TV. I purchased the 3yr warranty thru newegg just incase it develops problems like yours. If I were you I would contact Westinghouse and get it fixed or replaced. __________________ I.M.O.G. "It's a plugin issue," ... {Working my hump off @ TSMC} 2600k Asus P8P67 Pro 4g Corsair Dominator 667 6970 Crossfire 1t Hitachi Win 7
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Big problem with 37" 1080p westinghouse lcd

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03-26-07, 12:11 PM	#8
Mr. Roboto Member Join Date: Dec 2005 Location: Boston, MA	I can host them for you too on my webspace. PM me if you want and I'll give you my e-mail. __________________ Main Rig: e8400 l ASUS P5K Deluxe l G.Skill 4GB HZ's l GTX 280 l 2x320gb 7200.10 Raid 0 l X-FI Platinum l CM Stacker 830 l OCZ 700W GameXtreme l Logitech z-5500's l G5 l Saitek Eclipse II l 2 x 2407 WFP HTPC:P4 2.8 l 1.5GB ram l 7600GS l HVR-1600 l 400gb raid 0 l Audigy 1 l Coolermaster 280 l 37" Olevia Heat
	QUOTE Thanks

03-26-07, 01:07 PM	Thread Starter #9
IAmMoen Join Date: Apr 2006 Location: Folding, MN USA	i poked around and am now using cyro-laboratory.com. Figured it would be good because it is unknown (less traffic to the servers, which i think was the problem i was having with image shack. As soon as i get home from class I will be able to get the photos from my main rig (really should get ftp server going on it again....) and post them. Check back at around 2:45pm (central) today and they should be up in the first post. Edit: posted. I really liked the option to have little thumbnails when i used image shack. Does photobucket have this ability? I hate the ridiculously large pix. Edit: Ok I reduced the pixels. It was just bothering me too much. Though if it is too grainy for some just message me i will send the whole thing. __________________ CMstacker Rig [AMD PII 720be 4th core unlocked @ 3.4] [Gigabyte MA790FXT-UD5P] [Patriot Viper DDR3 4x2gb @1333] [ATI 5870] [OCZ 600w Gamextreme] [2x WD Black 750gb Raid0 & 3x Hitachi 1.5tb Raid5 with W7 64 bit Last edited by IAmMoen; 03-26-07 at 02:39 PM.
	QUOTE Thanks

03-26-07, 07:12 PM	Thread Starter #10
IAmMoen Join Date: Apr 2006 Location: Folding, MN USA	ok tried it with a computer and it still did it. called westinghouse and they say it is the panel so I might have to RMA it. Sucks to ship something this heavy though. __________________ CMstacker Rig [AMD PII 720be 4th core unlocked @ 3.4] [Gigabyte MA790FXT-UD5P] [Patriot Viper DDR3 4x2gb @1333] [ATI 5870] [OCZ 600w Gamextreme] [2x WD Black 750gb Raid0 & 3x Hitachi 1.5tb Raid5 with W7 64 bit Last edited by IAmMoen; 03-26-07 at 11:26 PM.
	QUOTE Thanks

03-28-07, 11:57 AM	Thread Starter #11
IAmMoen Join Date: Apr 2006 Location: Folding, MN USA	No one has ever seen something like this? __________________ CMstacker Rig [AMD PII 720be 4th core unlocked @ 3.4] [Gigabyte MA790FXT-UD5P] [Patriot Viper DDR3 4x2gb @1333] [ATI 5870] [OCZ 600w Gamextreme] [2x WD Black 750gb Raid0 & 3x Hitachi 1.5tb Raid5 with W7 64 bit
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03-28-07, 05:45 PM	#15
Shell Member Join Date: Jul 2006 Location: CYYZ Pearson	Heh, I came across an LCD that had the same problem, it happend to be a simple case of borked firmware. A simple flash and update fixed it. __________________ q6600@3GHz, 4890, 4x2GB DDR2-1000, ASUS P5E X38, PCP&C 750w, Sandforce 60GB, 2x1TB Warning: If your post ends with your name or initials, it may cause cranial inflation.
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03-28-07, 06:40 PM	#16
thideras Banned Neckbeard Moderator Premium Member #3 Join Date: May 2006 Location: South Dakota	Yeah, that does not look like an input problem, send it back and get another. __________________ Desktop: Gigabyte Z77X-UD5H \| 3570k 4.6 GHz \| 32 GB GSkill Ares \| GTX 570 \| 180 GB Intel & 2 TB total \| Arch Linux and Windows 7 Main server: 37 TB raw disk \| 2x Opteron 6134 \| Asus KGPE-D16 \| 48 GB RAM \| LSI 8708EM2 \| CentOS 6.2 VM Server 1: Dell R510 \| 2x E5645 \| 128 GB RAM \| 4x 300 GB Velociraptor \| Xen Cloud Platform (XCP) VM Server 2: Dell R710 \| 2x E5645 \| 288 GB RAM \| 8x 300 GB Velociraptor \| Xen Cloud Platform (XCP) "That's not overkill, or a lot. That's just thiderastic." -txus.palacios Current projects: Rackmount Overkill (New) \| 30/45 hard drive server Articles: Rack Mounting 101 \| Dell Perc 5/i Throughput Benchmarks Past projects: Software RAID \| The Dragon Case My Website *Want to talk directly to all* the moderators at once? Call the Mod Hotline!**
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03-29-07, 07:29 PM	Thread Starter #19
IAmMoen Join Date: Apr 2006 Location: Folding, MN USA	not sure. I remember seeing something about v1.0 but i think that is the version of the actual tv (could be wrong) __________________ CMstacker Rig [AMD PII 720be 4th core unlocked @ 3.4] [Gigabyte MA790FXT-UD5P] [Patriot Viper DDR3 4x2gb @1333] [ATI 5870] [OCZ 600w Gamextreme] [2x WD Black 750gb Raid0 & 3x Hitachi 1.5tb Raid5 with W7 64 bit
	QUOTE Thanks

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