- Joined
- Apr 25, 2007
8/7 Ordered 437V "Recertified" from Newegg
8/8 Received said TV , said TV works for 2 mintes, said TV then dies
*By the way, the TV is beautiful, no scratches, perfectly clean LCD, no dead pixels, nothing aesthetically wrong with it.
8/9 Called Olevia in the morning, excellent support.
Summary (Something like this):
That was better than I expected...
8/12 Arranged a UPS pickup at house for 8/14 (9am to 3:30pm, what the guy told me)
8/14 Stay home from 9am-4:50pm, return home at 5:20. No UPS.
8/15 Call UPS to find out what happened, they said they never had a pickup like that, keep talking and find out that the driver came at 5:17pm, arrange pickup for tomorrow, this time telling me that he will pick up about ~5:20
8/16 Meet UPS driver at 5:18 and give him TV.
8/17 I wake up, I'm tired, I browse OCF and should probably let people know how my RMA is going for future references. I also need to call them because I don't have the tracking number anymore.
*8/17 Olevia called and said the TV would be here Tuesday 2pm-4pm
8/8 Received said TV , said TV works for 2 mintes, said TV then dies
*By the way, the TV is beautiful, no scratches, perfectly clean LCD, no dead pixels, nothing aesthetically wrong with it.
8/9 Called Olevia in the morning, excellent support.
Summary (Something like this):
CS Call said:Press 1 Me:
Press 2
Press 5
Hello this is Jay.
Me: Hey Jay.
Me: My tv was working for 2 minutes, now it won't power on
Jay: Ok, unplug the tv...
Me: I already went through what your website listed. I have tried 2 power cords and 3 sockets, I have tripled checked that the master power is on. Power draw is fine since it is same socket as old TV.
Jay: Ok, when did you buy this?
Me: 2 days ago
Jay: Ok, from who?
Me: Newegg
Jay: Ok so since you bought it so recently
Jay: Uhh
Jay: I'm just gonna pay for shipping both ways, and we're gonna send you the sheet to print in 3 minutes and, just send us the receipt and we'll send you the printable pre-paid shipping label
That was better than I expected...
8/12 Arranged a UPS pickup at house for 8/14 (9am to 3:30pm, what the guy told me)
8/14 Stay home from 9am-4:50pm, return home at 5:20. No UPS.
8/15 Call UPS to find out what happened, they said they never had a pickup like that, keep talking and find out that the driver came at 5:17pm, arrange pickup for tomorrow, this time telling me that he will pick up about ~5:20
8/16 Meet UPS driver at 5:18 and give him TV.
8/17 I wake up, I'm tired, I browse OCF and should probably let people know how my RMA is going for future references. I also need to call them because I don't have the tracking number anymore.
*8/17 Olevia called and said the TV would be here Tuesday 2pm-4pm
Last edited: