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Dell XPS Reps actually "cool"?

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Nathan0490

Conroe Hoe
Joined
Jun 12, 2005
Location
Mesa, AZ
Wow...

This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 1667****.
Time Details
01/18/2008 01:55:48PMSystem: "Thank you for choosing Chat support. The next representative will be available to assist you shortly. While waiting, check some of our self support options above. No fear, you won't lose your place in line!"
01/18/2008 01:55:58PMURL Shown: "http://support.dell.com/support/top...rt/chat/en/chat_crashanalysis?c=us&l=en&s=gen"
01/18/2008 01:56:08PMURL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_pccheckup?c=us&l=en&s=gen"
01/18/2008 01:56:18PMURL Shown: "http://support.dell.com/support/top...rt/chat/en/chat_transferowner?c=us&l=en&s=gen"
01/18/2008 01:56:28PMURL Shown: "http://support.dell.com/support/top...t/chat/en/chat_warrantystatus?c=us&l=en&s=gen"
01/18/2008 01:56:38PMURL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_community?c=us&l=en&s=gen"
01/18/2008 02:02:01PMSession Started with Agent (XPS_John Doe_******)
01/18/2008 02:02:14PMNathan: "hello john"
01/18/2008 02:03:24PMAgent(XPS_John Doe_******): "Hi Nathan its been 99 days since we heard from you how may I help you today"
01/18/2008 02:04:07PMNathan: "Is it possible to have a replacement service tag/express service code barcode sticker sent to me? The one I have has been slowly peeling off since I recieved this laptop."
01/18/2008 02:04:33PMAgent(XPS_John Doe_******): "I have never been asked that question"
01/18/2008 02:05:09PMAgent(XPS_John Doe_******): "let me see"
01/18/2008 02:05:18PMNathan: "alright thanks"
01/18/2008 02:07:12PMAgent (XPS_John Doe_******): "none of us have been asked tha tbefore are you awsre that you can always get the number by just starting the machine in bios mode ( tapping the f-2 key as you start machine)e"
01/18/2008 02:08:21PMNathan : "?"
01/18/2008 02:09:20PMNathan : "I would prefer to it on the sticker in case my system is ever unable to boot"
01/18/2008 02:09:37PMNathan : "Paul Wingo
Product Acceptance
Portables LOB reccomended me to Support, he said you should be able to send out a replacement sticker"
01/18/2008 02:10:06PMAgent(XPS_John Doe_******): "if you turn your machine off and when you start it start tapping the F2 key about once a second and this will bring you up in the bios screen this is a good thing to know about for testing purposes any way do you want to try it once?"
01/18/2008 02:10:25PMAgent (XPS_John Doe_******): "I am always will ing to see if there is a way give me a few minutes"
01/18/2008 02:10:35PMNathan : "okay thanks"
01/18/2008 02:15:50PMAgent (XPS_John Doe_******): "I am always amused when I learn something from a customer give me a few minutes to make a dispatch ok and please don't laugh to loud when I tell you I am required to ask if you need a tech to come and replace the part ?"
01/18/2008 02:16:47PMAgent (XPS_John Doe_******): "hey we are on baseline here in phoenix"
01/18/2008 02:17:21PMNathan: "When is the soonest a tech can replace it?"
01/18/2008 02:17:41PMAgent (XPS_John Doe_******): "lol"
01/18/2008 02:18:18PMAgent (XPS_John Doe_******): "you are still on BYAW ave right?"
01/18/2008 02:18:30PMNathan: "thats correct"
01/18/2008 02:26:28PMAgent (XPS_John Doe_******): "it won't let me order it Ikeep trying hold on"
01/18/2008 02:26:46PMAgent (XPS_John Doe_******): "I kept ordering ti and it finally took"
01/18/2008 02:27:14PMAgent (XPS_John Doe_******): "let em jump out and back in that is always the final test of an order worked"
01/18/2008 02:27:59PMNathan: "I see"
01/18/2008 02:28:02PMNathan: "you are local to me?"
01/18/2008 02:28:08PMNathan: "or the tech 3rd party is ?"
01/18/2008 02:33:47PMAgent (XPS_John Doe_******): "Case# 1853***** DPS#: 0991***** here are your case numbers, dispatch number and remember if they send you a box and a shipping label to return the olld part within ten days"
01/18/2008 02:33:54PMAgent (XPS_John Doe_******): "ok I gave the official jargon"
01/18/2008 02:34:08PMAgent (XPS_John Doe_******): "yeah I am here in AZ"
01/18/2008 02:34:43PMAgent (XPS_John Doe_******): "In maricopa where the locals are nice but the jackrabbits are cuter"
01/18/2008 02:34:51PMNathan: "lmao"
01/18/2008 02:35:17PMNathan: "I know where maricopa is i used to go there before it was populated"
01/18/2008 02:35:29PMNathan: "used to be a goo place to go shooting"
01/18/2008 02:35:31PMNathan: "good"
01/18/2008 02:35:47PMAgent (XPS_John Doe_******): "so you have your service tag and I learned something is there any thing else I can do for you ( in maricopa the jackrabbit have shorter ears that the ahh well you know the story"
01/18/2008 02:36:11PMAgent (XPS_John Doe_******): "I go to casa Grande to shoot love the range out there"
01/18/2008 02:36:17PMNathan : "haha, dell has a chat rep office in maricopa?"
01/18/2008 02:36:35PMNathan: "i thought all xps reps were based out of texas"
01/18/2008 02:36:53PMAgent (XPS_John Doe_******): "retired from Honolulu pd and still shoot a lot no we are in phoenix is there anything else I can do for you today beside find you a nice jack rabbit ?"
01/18/2008 02:37:04PMNathan: "hahahaha"
01/18/2008 02:37:11PMNathan: "no you are the coolest dell rep ive talked to"
01/18/2008 02:37:42PMNathan: "so i will be called by the tech company to set up an appointment to come and replace my sticker? :p"
01/18/2008 02:38:04PMAgent (XPS_John Doe_******): "oh well you will get you laugh if you google ben jaus I was an actor on hawaii Five o and magnum I get paid to be ugly others do it for free"
01/18/2008 02:38:19PMAgent (XPS_John Doe_******): "have a good day and thank you for using Dell"
01/18/2008 02:38:34PMNathan: "You too thanks"
01/18/2008 02:38:49PMAgent (XPS_John Doe_******): "I wil send you an eamil with the numbers on it also"
01/18/2008 02:39:20PMSession Ended
reps name, my last name, and the name of the ave i live on removed for security/privacy purposes.
 
Yeah, I'm pretty sure XPS reps are all inter-us not from india or wherever they have there centers.
 
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