intel warranty & resales

leftheaded · Jun 20, 2008

how does intel know which cpus are retail and which are oem? is it derived from the serial number? do you have to send in the orig box with HSF??

i'm thinking of buying a used cpu with the box, but the HSF is missing. fine by me, but will intel care for warranty service?

ou_phidelt · Jun 21, 2008

I have no idea about the answer to your question but it is likely tied to the serial number, but keep in mind if the CPU was ever OC'd the warranty is voided.

Freshmir · Jun 22, 2008

My warranty is def voided

jmsandrsn · Jun 22, 2008

I have RMA'd various Intel CPU's in the past and have never needed to send in the box or heatsink. If possible, try to make sure that the FPO/BATCH Code on the box matches the heat spreader

Stilletto · Jun 23, 2008

ou_phidelt said:
I have no idea about the answer to your question but it is likely tied to the serial number, but keep in mind if the CPU was ever OC'd the warranty is voided.

And exactly how would they be able to tell if the CPU was Oc'ed in the past?

Leonardo · Jun 23, 2008

I have RMA'd various Intel CPU's in the past

I've been through probably 40 CPUs since I started building computers nine years ago - AMD and Intel. I've never had a CPU go bad. In my experience, CPUs are one of the toughest, best made components in a computer.

Sorry, that was starting to stray into the off-topic arena.

IWasHungry · Jun 23, 2008

Stilletto said:
And exactly how would they be able to tell if the CPU was Oc'ed in the past?

Good point, albeit a selfish one.

DomoRawks · Jun 23, 2008

I agree with Leonardo

CPU's are built with something like a 10 year life expectancy.
If your worried about it breaking, its very unlikely, if your worried about breaking it or it having already been broken, well, thats not what the warrenty is for.

leftheaded · Jun 23, 2008

its for a qx9650... i thought it was a given that people overclock those

in any event, i didn't buy that particular cpu. got one from someone else who had box & hsf. woohoo QX9650 L739A en route... hope she's a dandy. :beer:

Evilsizer · Jun 23, 2008

well there is a line intel will ask for from the cpu. its not the batch it another line on there, kinda hard to see. i guess the coding from that line tells them OEM or Retail, you dont need the hsf or box. .

wingman99 · Jun 23, 2008

Evilsizer said:
well there is a line intel will ask for from the cpu. its not the batch it another line on there, kinda hard to see. i guess the coding from that line tells them OEM or Retail, you dont need the hsf or box. .

For some reason they told me many times to send in my cooling fan and then they send me a new intel box.

They use to void your warranty if you did not use the intel cooling fan and pad

Evilsizer · Jun 23, 2008

well i sent in a P4 along time ago they told me just the cpu. they never asked about what cooling was used. the cpu just quit working in my friends box completly stock running, cooled by a wcing koolance case. they may have changed the requirements now for core 2, i dont know since mine are oced.

wingman99 · Jun 23, 2008

Evilsizer said:
well i sent in a P4 along time ago they told me just the cpu. they never asked about what cooling was used. the cpu just quit working in my friends box completly stock running, cooled by a wcing koolance case. they may have changed the requirements now for core 2, i dont know since mine are oced.

Did they send you a new intel Boxed CPU

g14novak · Jun 23, 2008

I've had to rma one of the new cpu's.

We had a customer here at our shop buy a c2d and put it in a system that QUICKLY accumulated dust. It was a shop computer. The cpu sat at a steady 80-90C for about a year and a half before it finally gave up and stopped posting.

The guy brought it back and we called up Intel. Intel needs all 3. The box, cpu, and fan. Their is a number on the CPU fan (the 2nd row to be exact) that corresponds to the batch number for the cpu. If they don't match, Intel will not replace the cpu. :bang head

Luckily the guy had the right parts so the replacement went ok.

Evilsizer · Jun 23, 2008

wingman99 said:
Did they send you a new intel Boxed CPU

yes they did via fedex overnight...

Novak,
he was lucky then, since it seems they changed their policy.

g14novak · Jun 23, 2008

Did they?

This was about 7 months ago.

Evilsizer · Jun 23, 2008

g14novak said:
Did they?

This was about 7 months ago.

well i said P4 and i did that rma back in like 2002-2004... rough time frame...

leftheaded · Jun 23, 2008

g14novak said:
Intel needs all 3. The box, cpu, and fan. Their is a number on the CPU fan (the 2nd row to be exact) that corresponds to the batch number for the cpu. If they don't match, Intel will not replace the cpu.

g14novak said:
This was about 7 months ago.

ok, that pretty much confirms what i had read somewhere. curious, did the Intel rep explicitly state they all three had to match, or did you infer it?

wingman99 · Jun 23, 2008

leftheaded said:
ok, that pretty much confirms what i had read somewhere. curious, did the Intel rep explicitly state they all three had to match, or did you infer it?

on all the CPU's i sent back they just said send fan and cpu and i had to read the code off the cpu

Leonardo · Jun 24, 2008

on all the CPU's i sent back

I don't know how many "all" is, but I'm curious to how you could have multiple bad CPUs. Although my personal experience is 0 out 40 CPUs being bad - and that's just one consumer's experience - it's just very rare that I read about CPUs losing functionality or being DOA. I'm not implying anything, I'm just curious.

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