Mantle67 (1:42:53 PM): Hello, I have a question about an order that I made about a week ago. Order #1016537
Auto Response from SVCsupport (1:42:54 PM): I am currently away from the computer.
SVCsupport went away at 1:50:53 PM.
SVCsupport returned at 1:52:03 PM.
SVCsupport (1:59:11 PM): Go for it
SVCsupport (1:59:42 PM): I might not be the fastest responder today though, I apologize
Mantle67 (1:59:46 PM): The issue that I am having is that the model sent to me was an outdated version (produced prior to May 2008) and the version that I received does not fit my ATI 4850.
SVCsupport (1:59:47 PM): Shipper called in sick, filling both roles
Mantle67 (1:59:54 PM): No problem, take your time.
SVCsupport (2:01:11 PM): Hmm?
SVCsupport (2:01:14 PM): They have 2 different versions
SVCsupport (2:01:20 PM):
http://www.svc.com/fan-acces2.html
SVCsupport (2:01:27 PM): and the one you ordered,
http://www.svc.com/fan-acces1.html
SVCsupport (2:01:41 PM): Did you mean to purchase fan-acces2?
Mantle67 (2:02:23 PM): Sorry one second got a call in my office. Sorry about that.
Mantle67 (2:03:33 PM): I believe that the first one should be correct from the things that I have read. One second, let me see if I can find the page that I found that stated it was a date-issue.
Mantle67 (2:04:01 PM):
http://www.hardwarecanucks.com/foru...eon-hd4850-512mb-graphics-card-review-23.html
SVCsupport (2:05:07 PM): Well, i'm not aware of any date issue.
SVCsupport (2:05:56 PM): But we cannot be held responsible for that. Customers must make sure that what they order will work with their componets.
SVCsupport (2:06:14 PM): I can offer you 100% credit back if you wish to RMA it back to us and order the correct version
Mantle67 (2:06:28 PM): The website for the card from arctic cooling states that it is compatible
Mantle67 (2:06:50 PM): One second, let me see if I can find the link for it from them.
SVCsupport (2:07:07 PM): It's impossible for us to keep up to date with these things.
Mantle67 (2:07:19 PM):
http://www.arctic-cooling.com/vga2.php?idx=147
Mantle67 (2:08:04 PM): I understand that, it was just frustrating last night trying to install the piece of hardware that the website states is compatible, but after an hour of fiddling with it does not fit onto my card, leading me to putting the stock cooler back onto the video card.
SVCsupport (2:08:40 PM): I understand where you're comming from as well
SVCsupport (2:08:49 PM): But there really isn't anything we can do for you
SVCsupport (2:08:55 PM): I can waive our 20% return fee and give you 100% credit back
SVCsupport (2:08:59 PM): But I'm afraid that's it
Mantle67 (2:09:19 PM): I am not trying to put blame on SVC for the product that was sent for me. I need to read up and see if there is a way to check the date of production on the accelero s1
Mantle67 (2:09:43 PM): If it is possible, could I get that one shipped in replacement for the one that I have?
SVCsupport (2:09:58 PM): What do you mean exactly?
Mantle67 (2:10:18 PM): As from what the site says if it was produced after May 2008 it would fit properly, although the one I received seems to have "outdated" ramsinks in the packaging.
SVCsupport (2:10:33 PM): We wouldn't have any produced after may 2008
Mantle67 (2:10:34 PM): Although, stupidly enough, Arctic cooling decided not to release a new revision/version
SVCsupport (2:10:41 PM): We have 3 boxes of 80 that we orderd earlier this year.
Mantle67 (2:10:47 PM): Oh, okay.
Mantle67 (2:11:00 PM): Had no idea how often you would receive packages of these coolers.
Mantle67 (2:11:23 PM): That would be fine then, if possible to waive the restocking fee and the refund if that is all that can be done for my order. I would appreciate that very much.
Mantle67 (2:16:09 PM): What steps do you need me to take to move the process forward?
SVCsupport (2:16:48 PM):
http://www.svc.com/rma.html
SVCsupport (2:16:51 PM): select Reason: Credit
SVCsupport (2:18:26 PM): In the Problem: just note that i'd said i'd waive the restocking fee
SVCsupport (2:18:31 PM): I don't think i'll have time to get to it today
SVCsupport (2:18:37 PM): But it'll be answered tomorrow for sure.
