- Joined
- Nov 29, 2002
- Location
- USA
Ordered my (2) 4870s Saturday from the Egg.
Order was supposed to arrive today via UPS like they have done on a minimum of 100+ other occasions (Yes. I have well over 260 orders with Newegg in my account history)
Found a UPS notice on my door stating the package was left at my Rental Office. WTF?!?!?!?!
(This is either the first time in over 100 transactions UPS decides an adult signature is not required, or its the first time Newegg doesn't specify that an adult signature is required...one of the two screwed up...you figure it out)
I walk over and talk to Peggy at the rental office. She says the office was closed today from 10am until 3pm for a eviction handled through the courts. No one was there to sign for a package and the lights were out and the door was locked. Package was "delivered" at 1:13pm
I contact UPS and ask why, in over 100 interactions they decided to leave the package at the office. It wasn't marked as Adult signature required, according to them.
Newegg is not even worried where the package is, they just want to know if I want a refund, which takes 15 days to process according to the rep.
I ask, If I request a refund and we reorder the items "right now" (this being well over an hour ago) do I get them tomorrow? (Keep in mind their warehouse is less than 10 miles away from me and they have cards in stock there...I asked the rep and was told they were in stock at that warehouse, anyway)
I checked my bank of america account (you know...the account with the realtime transaction updates) this morning to see when newegg charged me for the order i placed on Saturday because I was getting anxious to get them.
It took newegg only 12 minutes from opening up today until they pulled the money from my account.
Hmm...12 minutes to process an order, 9.7 miles from warehouse to destination...should be doable, right?
Newegg says no. They can't get me the cards tomorrow because it takes 1-2 business days for processing.
They "could" have processed my order today and I "could" have had the cards tomorrow.
Newegg, you just lost my business.
Order was supposed to arrive today via UPS like they have done on a minimum of 100+ other occasions (Yes. I have well over 260 orders with Newegg in my account history)
Found a UPS notice on my door stating the package was left at my Rental Office. WTF?!?!?!?!
(This is either the first time in over 100 transactions UPS decides an adult signature is not required, or its the first time Newegg doesn't specify that an adult signature is required...one of the two screwed up...you figure it out)
I walk over and talk to Peggy at the rental office. She says the office was closed today from 10am until 3pm for a eviction handled through the courts. No one was there to sign for a package and the lights were out and the door was locked. Package was "delivered" at 1:13pm
I contact UPS and ask why, in over 100 interactions they decided to leave the package at the office. It wasn't marked as Adult signature required, according to them.
Newegg is not even worried where the package is, they just want to know if I want a refund, which takes 15 days to process according to the rep.
I ask, If I request a refund and we reorder the items "right now" (this being well over an hour ago) do I get them tomorrow? (Keep in mind their warehouse is less than 10 miles away from me and they have cards in stock there...I asked the rep and was told they were in stock at that warehouse, anyway)
I checked my bank of america account (you know...the account with the realtime transaction updates) this morning to see when newegg charged me for the order i placed on Saturday because I was getting anxious to get them.
It took newegg only 12 minutes from opening up today until they pulled the money from my account.
Hmm...12 minutes to process an order, 9.7 miles from warehouse to destination...should be doable, right?
Newegg says no. They can't get me the cards tomorrow because it takes 1-2 business days for processing.
They "could" have processed my order today and I "could" have had the cards tomorrow.
Newegg, you just lost my business.