vpn question

im working with a client that actually uses a bundled internet/vpn service (cbeyond). basically she wants to get to her server files from her laptop at home or on the go. right now im on her laptop at home and can see the shared office folders but currently have no access to them. the error reads:

shared\ is not accessible. you might not have permission to use this network resource. contact the administrator of this server to find out if you have access permissions.

the network path was not found.

for a hardware guy that knows little about networking i was surprised i could get to this point by myself when i called their tech support the guy basically said that if you are logged into the vpn and can actually see the folders then it is obviously set up correctly. fair enough.

so then it becomes either an issue of file permissions or firewalls right? oh those who are smarter and me and probably do this for a living, please do lead me in the right direction!

omega pwned said:

im working with a client that actually uses a bundled internet/vpn service (cbeyond). basically she wants to get to her server files from her laptop at home or on the go. right now im on her laptop at home and can see the shared office folders but currently have no access to them. the error reads:

shared\ is not accessible. you might not have permission to use this network resource. contact the administrator of this server to find out if you have access permissions.

the network path was not found.

for a hardware guy that knows little about networking i was surprised i could get to this point by myself when i called their tech support the guy basically said that if you are logged into the vpn and can actually see the folders then it is obviously set up correctly. fair enough.

so then it becomes either an issue of file permissions or firewalls right? oh those who are smarter and me and probably do this for a living, please do lead me in the right direction!

Click to expand...

can you ping the IP address of those machines you want to access? you may have to use \\IPaddress (ex \\192.168.1.10) instead of \\server

sometimes DNS services do not pass through, atleast on our DNS servers they dont on our archadic, yet rock solid Nortel box

well there is two sets of ip's

the one from the ethernet adapter and the one from the VPN

the ethernet is a 192.168.....

the one form the VPN is 10.xxxxxxx

when i ping the 192 i get nothing but when i ping the VPN it goes through

this is what i have found after hours of pulling hair

If you can net view IP while net view \\hostname gives you "System error 53 has occurred" and "The network path was not found", you may have the Name Resolution issue. I make sure you have correct DNS settings. 2. Have you enabled NetBIOS over TCP/IP? 3. You may need WINS if you have a mixed OS environment. 4. You may try LMHOSTS.

netbios is enabled. im about to say screw it and install hamachi

omega pwned said:

netbios is enabled. im about to say screw it and install hamachi

Click to expand...

when you do ip config/all whilst connected to the vpn what do you get?

im guessing all you get is another ip and subnet mask. may be a dns address, hopefully no gateway, but you might have a gateway depending how its set up.


so, the laptop is connected to the vpn.

do you have the name of the server in the office?

go to cmd prompt, and type nslookup. then type the name of the server in the office.
if that resolved to an ip then dns is working.

if not, get the servers ip address and see if you can ping that.

if you can ping, try to map a drive to her share.

if you cant ping, check the antivirus software isnt blocking packets from unknown networks.

well there is two sets of ip's

the one from the ethernet adapter and the one from the VPN

the ethernet is a 192.168.....

the one form the VPN is 10.xxxxxxx

when i ping the 192 i get nothing but when i ping the VPN it goes through

Click to expand...

thats fine, that just means an ip has been setup from the vpn.

can you show me an ipconfig /all ?

ppe1700 said:

when you do ip config/all whilst connected to the vpn what do you get?

im guessing all you get is another ip and subnet mask. may be a dns address, hopefully no gateway, but you might have a gateway depending how its set up.


so, the laptop is connected to the vpn.

do you have the name of the server in the office?

go to cmd prompt, and type nslookup. then type the name of the server in the office.
if that resolved to an ip then dns is working.

if not, get the servers ip address and see if you can ping that.

if you can ping, try to map a drive to her share.

if you cant ping, check the antivirus software isnt blocking packets from unknown networks.



thats fine, that just means an ip has been setup from the vpn.

can you show me an ipconfig /all ?

Click to expand...

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\alyse>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : alyselaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-13-02-E1-3E-56
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.6
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Wednesday, October 22, 2008 12:17:38
PM
Lease Expires . . . . . . . . . . : Thursday, October 23, 2008 12:17:37
PM

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Marvell Yukon 88E8055 PCI-E Gigabit
Ethernet Controller
Physical Address. . . . . . . . . : 00-17-42-16-8A-8C

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth Personal Area Network from
TOSHIBA
Physical Address. . . . . . . . . : 00-03-7A-F8-A4-57

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-00-00-00-01
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : No
IP Address. . . . . . . . . . . . : 5.60.55.39
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 5.0.0.1
Lease Obtained. . . . . . . . . . : Wednesday, October 22, 2008 12:17:29
PM
Lease Expires . . . . . . . . . . : Thursday, October 22, 2009 12:17:29
PM

PPP adapter cbeyond:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.255.100.23
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 66.180.96.12
64.238.96.12

Do you know the IP of the server/workstation you're trying to access remotely? If so, try to access it via \\ip (\\10.255.100.xxx). That will work around DNS issues which you can then resolve later if needed.

OSUmaxx said:

Do you know the IP of the server/workstation you're trying to access remotely? If so, try to access it via \\ip (\\10.255.100.xxx). That will work around DNS issues which you can then resolve later if needed.

Click to expand...

yeah, when i do it that way "the network path was not found". although i can ping it just fine. sort of leads me to believe there is some sort of file sharing/firewall issue but i have no idea.

I assume the username you are logged in with has appropriate permission to view what you're trying to view?