Remote support solutions

Pinky · Dec 21, 2009

Log Me In rescue is $129 /month and I'm hoping to find something comparable for less. I need to be able to support internet users, and like the option of pushing the client to all machines (through group policy/scripting) and have them launch one icon to get connected to the queue. LogmeIn does this well, as I have personal experience using the rescue product, but it seems expensive for what we will be using it for (maybe 10 times a month). We have VNC but it only works with internal IPs, so remote users must connect via VPN for us to see them. In a few cases we're trying to resolve VPN or authentication issues. This makes VNC pretty useless in those situations.

DavidJa · Dec 21, 2009

have you already tried using hamachi for vpn it's appears/has been pretty stable to me, or is it that you you trying to cut out using a vpn completely?

conway · Dec 21, 2009

Check out showmypc.com. It's free, it just requires that you both download the client. The remote user will choose to "show" their pc, then give you the password it generates. The user will of course need the rights to run it.

Pinky · Dec 22, 2009

conway said:
Check out showmypc.com. It's free, it just requires that you both download the client. The remote user will choose to "show" their pc, then give you the password it generates. The user will of course need the rights to run it.

Will do. Unfortunately everyone has local amdin rights here. For better or worse. Mostly worse. :temper:

DavidJa said:
have you already tried using hamachi for vpn it's appears/has been pretty stable to me, or is it that you you trying to cut out using a vpn completely?

The VPN isn't the problem. It's supporting remote users who may be having VPN issues at that particular moment, whether it be account issues or firewall restrictions at their location. I'm looking for remote control/support options. I probably need to remove "access" from the thread title, it's misleading.

WarriorII · Dec 22, 2009

Updatedd for the man.

:attn:

WII

Shelnutt2 · Dec 22, 2009

I think you might be interested in Ultra VNC Single Click . While it won't do the que thing, It seems like that could be added on, with a script or something. This also works outside the network because the single click server connects to the remote client outbound.

Pinky · Dec 23, 2009

Shelnutt2 said:
I think you might be interested in Ultra VNC Single Click . While it won't do the que thing, It seems like that could be added on, with a script or something. This also works outside the network because the single click server connects to the remote client outbound.

I'm familiar with uvnc and it works well. I'll need to talk with the network admin if this is realistic since the client direct-connects to a computer IP address

ort, which may not necessarily be the computer we want them to connect to. Last I checked (about a year ago) there were no queueing options, but we could configure multiple client files with different destination ports and tell them which one to run.

Thanks for the suggestion

.

TechJunky · Dec 23, 2009

Netsupport
Axedia
GoToAssist

Those all require a thin client app installed on the client, use SSL to authenticate and require a small footprint with also allowing reporting options for practically everything done. IE: Application installs are logged, user logins, downtime, uptime, you name it.

From there just MSTSC into any other LAN workstations/servers.

Cowboy Shane · Dec 23, 2009

We use GoToAssist at my company. It appears to be about $70 a month for the express edition, so it's still a bit pricey, but not as bad as $129.

Pinky · Dec 24, 2009

Go2Assist has been mentioned and I've used it, but it's not in the ballpark in pricing I'm looking for. We can't terminal serve into machines off the network, which is why I'm looking for a web based or web queueing capable solution. So far I think the suggestions I'd go with would be to configure uvnc to forward to a couple PCs here in the office, or showmypc because of the $14 /month pricing (comparable service it appears to logmein or go2assist).

djzachtyler · Oct 14, 2011

I have had alot of success using VNC Free edition in the past but was pointed towards "Mikogo" which is free and easy to use as we use it to shre desktops between our Santa Clara, CA office and India.

When I used the VNC software it was part of a bundled group of software loaded on our Kaseya server, but I could literally take control anywhere when permitted, just was real laggy on slower connections on the client end.

Fineas · Oct 15, 2011

I have used http://www.teamviewer.com/en/index.aspx in the past and it worked well. had some problems when the client is using Eyefinity by amd. but all in all it worked out well in a bind and saved me having to drive 45 minutes for an easy fix

Pinky · Oct 17, 2011

Holy thread resurrection! Since this post (not even with the same company now) we've been using logmein rescue and it's been very solid. Despite the steep $100+ /month rate per technician seat it's a solid performer. We even have our website setup so people can connect directly to the queue when we bring them there, with email alerts if someone goes into queue without contacting us first.

SteveLord · Oct 18, 2011

Teamviewer rocks. Bought the corporate edition for work, so its all done and paid for. Can use for remote support AND meetings. I see all my computers listed and a double click lets me in. We use to use LogMeIn Central, but it takes more time having to go through their site.

Free to home users. Can also just link a friend to the exe on their site, get their ID and PW....and you're in. Too simple.

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