RMA request

soldierguy · 07-20-10, 08:35 AM

I'm new at hardware, and I need to return a fubarred mobo under warranty, but have gotten stalled.

I bought it at Newegg about 6 weeks ago and it has now quit working. Its dead for some reason. And i've replaced it with something else. So i just want to return it under warranty.

But to whom do i send it, and who gives me the RMA. Its got a ASUS 3 year warranty, but I may be misunderstanding this, but when I got to the ASUS site where I previously registered the mobo/warranty etc at purchase time, it says that I need to "return to reseller for warranty". What does that mean--Do they mean "retailer"--Newegg?

Because when I go to Newegg and my account etc--it says no longer available for any kind of Newegg RMA--return to manufacturer etc.

I'm new at this so I'm sure its me, but it seems like both are saying "go away".

I understand the Newegg 30 return policy etc--and I can clearly see that I'm not within that range etc--but where are the 3 year repair warranty people???

Lost Please help

Tom

EarthDog · 07-20-10, 08:38 AM

You need to make contact with Asus at this point.

07-20-10, 08:35 AM	Thread Starter #1
soldierguy Member Join Date: Dec 2009 Location: California	RMA request I'm new at hardware, and I need to return a fubarred mobo under warranty, but have gotten stalled. I bought it at Newegg about 6 weeks ago and it has now quit working. Its dead for some reason. And i've replaced it with something else. So i just want to return it under warranty. But to whom do i send it, and who gives me the RMA. Its got a ASUS 3 year warranty, but I may be misunderstanding this, but when I got to the ASUS site where I previously registered the mobo/warranty etc at purchase time, it says that I need to "return to reseller for warranty". What does that mean--Do they mean "retailer"--Newegg? Because when I go to Newegg and my account etc--it says no longer available for any kind of Newegg RMA--return to manufacturer etc. I'm new at this so I'm sure its me, but it seems like both are saying "go away". I understand the Newegg 30 return policy etc--and I can clearly see that I'm not within that range etc--but where are the 3 year repair warranty people??? Lost Please help Tom __________________ System: Win 7/64 home prem,Cosmos Cooler 1000 case,Corsair AX1200 power supply,i7 930@3.8ghz ,CoolerMaster V8 cpu fan,ASUS P6T deluxe V2mobo,CorsairVengeance 12gb ddr3 1600ram,Radeon 7970 x 2 Crossfire,WD Raptor 300gb x 2 HD ,steelseries Akari mouse, Leopold keyboard,Dell G2410H 24" 1920x1080 x 3 Eyefinity
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07-20-10, 08:38 AM	#2
EarthDog Senior PITA Member Overclockers.com Editor Join Date: Dec 2008 Location: Stuck in Maryland...	You need to make contact with Asus at this point. __________________ Should I R0 my SSD? / Sandy/Ivybridge Overclocking Guide / Haswell Overclocking Guide / AMD Overclocking Guide / Power Supply Guide SSD Reliability/Write Endurance / JOIN THE BENCHING TEAM! / Bulldozer Overclocking Guide Want to see your writing featured on the overclockers.com Front Page? PM me, I can help! "We have more information and more ways of accessing it than ever, yet seem increasingly less inclined to do so."- Michael Wilbon
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