Scanner Help - HP

mkoersvelt · 11-17-10, 07:03 PM

I have a new HP F4480 All in One scanner.
The scanner won't work as the diagnostic tool claims no drivers are there / installed. I used the original disk to do the install/un-install 3 times.
Still not working. I'm running Vista which the disk supports.
The driver /file missing is AiO_scan.msi
The HP site is no help.
Any ideas guys??

Diggrr · 11-18-10, 05:57 AM

Was the USB cable unplugged (as it should be) during the software install?, or since then?
That's always been my issue with printers--forgetting to unplug everything when redoing the software, and plugging them in only when the install asks you to.

mkoersvelt · 11-18-10, 11:57 AM

No, I did unplug the USB cable when the installation program asked. I did the uninstall/re-install 3 times and got this issue everytime.
I've always had great luck with HP printers so this is really odd.
Still looking for a answer.
I can use Windows Photo Gallery to scan-it works, I tried it.

11-17-10, 07:03 PM	Thread Starter #1
mkoersvelt Member Join Date: Mar 2003 Location: Winnipeg,Canada (EH!)	Scanner Help - HP I have a new HP F4480 All in One scanner. The scanner won't work as the diagnostic tool claims no drivers are there / installed. I used the original disk to do the install/un-install 3 times. Still not working. I'm running Vista which the disk supports. The driver /file missing is AiO_scan.msi The HP site is no help. Any ideas guys?? __________________ ______________________________________ RIG 1\| AMD LIVE 64 4400+ BRISBANE \| 2300 MHZ DUAL CORE \| ACER FG690GVM \| 3GIG DDR2-4200 MUSHKIN 4-4-4-12 \| SEGATE 320GIG SATA \| ATI HD 3450 ______________________________________ RIG 2 \| ABIT BE-7 1.0 \| P-4@2.457 \| DDR 333 1024MEG \| WD 80GIGx2 \| NVIDIA TI-4200
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11-18-10, 05:57 AM	#2
Diggrr Underwater Senior Member Join Date: Nov 2001 Location: Gun Lake, MI. USA	Was the USB cable unplugged (as it should be) during the software install?, or since then? That's always been my issue with printers--forgetting to unplug everything when redoing the software, and plugging them in only when the install asks you to. __________________ Rig1: C2D E8400 @3510 Ф Asus P5G41T-M-LX Plus mobo Ф 8 Gigs Ballistix DDR3 1333 Ф Asus GT520 Silent Ф 4 Deep Cool 92mm case fans Ф FSP 1U 460 Watt PSU External Watercooling: 40' Copper Coil Geothermal ground loop Ф Cooling modded MCP350 & MCP355 W/Swiftech white dual pump top Ф D-Tek Fuzion V2, 1/4" Rig2: Via Esther C7 1.5 @ 1.65 Ф Jetway 7F2WE1G5D mITX mobo Ф 1 Gig Generic Ram (max) Ф 120 watt Pico PSU. Life's Tragedy is that we get old too soon and wise too late. ~ Benjamin Franklin
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11-18-10, 11:57 AM	Thread Starter #3
mkoersvelt Member Join Date: Mar 2003 Location: Winnipeg,Canada (EH!)	HP No, I did unplug the USB cable when the installation program asked. I did the uninstall/re-install 3 times and got this issue everytime. I've always had great luck with HP printers so this is really odd. Still looking for a answer. I can use Windows Photo Gallery to scan-it works, I tried it. __________________ ______________________________________ RIG 1\| AMD LIVE 64 4400+ BRISBANE \| 2300 MHZ DUAL CORE \| ACER FG690GVM \| 3GIG DDR2-4200 MUSHKIN 4-4-4-12 \| SEGATE 320GIG SATA \| ATI HD 3450 ______________________________________ RIG 2 \| ABIT BE-7 1.0 \| P-4@2.457 \| DDR 333 1024MEG \| WD 80GIGx2 \| NVIDIA TI-4200
	QUOTE Thanks

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