Newegg declining

deeppow · 09-03-11, 09:16 PM

I've done business with Newegg for 10+ years. So based on my past experience, I gota say their service has declined.

Prices aren't any better than can be found in other places. Their manufacturer rebates are matched by other's pricing (and there is no 2 month wait for the refund). Shipping delivery has slipped at least a day.

While you might argue it is their supplier or shipper that is the problem, they are the one paying those folks and accepting the deals. And as big as they are, I don't accept the fact they have no leverage.

jmh547 · 09-04-11, 01:47 PM

I would have to agree with you on this... Prices on most items are only slightly better than the big box stores and order processing/shipping is slower than it has ever been. I remember the days when I would place an order on my lunch break between classes and would have it the next day...now it takes two days to process the order

Majicplicity · 09-04-11, 03:44 PM

I love Newegg for shopping, just not buying lol. Their layout makes things easy to find, but I end up using Newegg strictly to find what I am looking for, then copy the part # to Amazon and buy it there. Amazon pricing is generally the same or better, charge me no tax, and I always have my items in 2 days or less (I am sold on the Prime program). Other than the occasional Shell Shocker deal or open box, I purchase elsewhere.

dejo · 09-04-11, 05:14 PM

I remember many years ago when they were the place to buy. The prices were the best of just about any online store and the selection was great, now its just another store that gets almost retail. but they do have just about anything that you could want.

SteveLord · 09-04-11, 08:23 PM

I use them and Amazon for reviews primarily...or detailed pictures of an item. I sure as hell do not go for big box stores.

capttripppp · 09-05-11, 07:39 AM

I have to say that their site in a pain in the butt. I figured out that I could only use internet explorer (which I disdain) and even then it only works when it wants to. For instance I have been trying to buy something all morning, however every time I try to pull up my cart to check out the web page times out. Freaking ridiculous, I am pretty much at the point of going to another site because of this crap, but again I can't find what I want cheaper somewhere else. (trust me I have looked for the past 2 days!) Catch 22

Janus67 · 09-05-11, 07:59 AM

Strange, I've never had an issue with their site. I've used all kinds of browsers (chrome, opera, firefox, ie). Maybe you need to clear your cache/temporary Internet files?

And I agree, I generally only buy from them with a big sale or open box.

capttripppp · 09-05-11, 08:17 AM

I have tried everything with their site. I know it's crazy, but I have been through 3 different routers, used FF, Chrome, and IE. I dont know. It's strange to say the least

hokiealumnus · 09-05-11, 09:01 AM

This isn't the first of these threads but I've (thankfully) not seen any of these issues. Sure, prices are higher for somethings, but I always shopped around anyway. They're still cheaper than most for many items. On occasion, order processing does seem to take a little longer than it did back in the day, but not enough to even justify a complaint email. Most of my stuff ships the day after I order. Day-of-order shipping is definitely more rare now.

I've never had any problems with their web site using Chrome or Firefox.

Brando · 09-05-11, 12:09 PM

I still get everything in one day unless it ships from a different warehouse which isn't often. Still, if I'm not in a big hurry I can usually save 10 or 20 bucks at amazon on a video card or whatever. If something is on sale then newegg all day long.

hajalie24 · 09-05-11, 11:29 PM

The only thing I hate about newegg is UPS. Seems like it takes forever and on the delivery date it is so inconsistent. Sometimes I'll get the packages at 12AM, other times I'll get it past 6. So far my recent orders with fedex arrived at before 10AM.

Their open box prices are freaking crazy though, I recently bought a 27.5" monitor for $123

tRidiot · 09-06-11, 02:29 AM

I've still always had great results from NewEgg. I don't have any complaints. Maybe I'm just not shopping around enough...

freakdiablo · 09-06-11, 04:56 PM

Quote:

Originally Posted by jmh547

I would have to agree with you on this... Prices on most items are only slightly better than the big box stores and order processing/shipping is slower than it has ever been.

I noticed the price thing as well, but shipping/processing still seems quick for me. Packing quality is, well, I can't say how I truly feel here without the mods getting pissed. A few things tossed into a box with some balled up pieces of paper is not a way to ship fragile components. Still think their customer service is top notch though.

PanteraGSTK · 09-06-11, 07:15 PM

I've done business with them for so many years and have never had issues. They don't have the lowest prices on everything anymore, but I can live with that since their customer service has always been so great for me. I've never had to pay a restocking fee or had issues with RMA's or anything.

My only complaint is when they did away with the free fedex 3 day shipping. It actually took 3 days to get something and it wasn't beat up when it got to me. I don't even know why ups bothers to give a specific day count. 3 days may take 4, 5, 8 who knows. They may deliver to the wrong address and somehow it is Newegg's responsibility to find my package. Stupid UPS...

Epox4life · 09-06-11, 09:40 PM

I remember a thread that was made just like this 5 years ago... so strange.

Open box products can still be good at least.

thideras · 09-06-11, 11:12 PM

I recently had an interesting run in with them. http://www.overclockers.com/forums/s...&postcount=843

They handled the RMA fine, as expected, but the original problem is what confuses me. I'll sum it up quickly.

1) Old product worked for me in the past, had it bookmarked for future reference.
2) I wanted to order new cases, and this part was included at 50% off! Ordered part.
3) Got the part to realize that it is a completely different product.
4) New part is completely unusable and has to be sent back.

Here is the kicker. When they changed the part out to something completely different, they only changed the picture. The description and title were for the old product and completely wrong. I did a search on the actual part and it was under a different manufacturer (subsidiary of the main company). I went to the parent company's website and could find no trace of this mysterious swapped part. They refused to send the proper one (since the model number and description matched the correct part), but allowed me to send back the wrong one. Thanks guys.

I know I should have looked it over, but when the title, description and price match what it was in the past, you expect it to be the same part. I don't know if this was intentional or a mistake. It just seems odd.

Will I still buy there? Yes, I have already ordered parts since then. But, I'm going to be much more cautious and probably start looking elsewhere.

CJ145 · 09-06-11, 11:48 PM

Maybe they are just struggling to keep up capacity in your area? Ever since the NJ warehouse opened 3 day shipping has been next day, and orders placed before 1-2pm est ship same day for me. Between my orders and my companies I have never seen anything worse than that (sans massive storms), and I place a few hundred orders a year.

jmh547 · 09-07-11, 03:03 AM

Quote:

Originally Posted by CJ145

Maybe they are just struggling to keep up capacity in your area? Ever since the NJ warehouse opened 3 day shipping has been next day, and orders placed before 1-2pm est ship same day for me. Between my orders and my companies I have never seen anything worse than that (sans massive storms), and I place a few hundred orders a year.

I don't know what it is but I live about an hour maybe an hour and a half from their NJ facility and it takes an absolute minimum of 4 days from order to receive my package with the average about 6 business days....

I too remember, and miss, the days of free 3 day FedEx... but I hear FedEx and UPS are merging, they are going to call it FedUp. yea, bad joke...

mbentley · 09-07-11, 05:09 AM

I must say that I do miss the FedEx 3 day shipping. UPS is kinda meh to me (I don't really like their tracking as it can be slow to update information) and especially the DHL slower than the pony express, will deliver whenever they are good and ready shipping method is just annoying. I've looked at great deals on Newegg before and when I've seen that it uses the Eggsaver, I've passed on the deal just because it's annoying to wait a week or more for something.

*edit: While I agree that you can't control what happens in the shipping process, I most definitely agree 100% with the comment on you can emulate control by changing your primary shipping company and the deals they make in purchase agreements.

Niku-Sama · 09-07-11, 06:01 AM

i wish there was a USPS option, would help out in a ew ways, cheaper than UPS and they wont wait till quoted day to deliver an item they will deliver it early if its gets there

09-03-11, 09:16 PM	Thread Starter #1
deeppow Senior Member Join Date: May 2002 Location: Los Alamos, NM	Newegg declining I've done business with Newegg for 10+ years. So based on my past experience, I gota say their service has declined. Prices aren't any better than can be found in other places. Their manufacturer rebates are matched by other's pricing (and there is no 2 month wait for the refund). Shipping delivery has slipped at least a day. While you might argue it is their supplier or shipper that is the problem, they are the one paying those folks and accepting the deals. And as big as they are, I don't accept the fact they have no leverage. __________________ ASUS P8Z77-V Pro , Intel i7 2600K @4.6Ghz using 1.3V -- Corsair DDR3 1600 (42Gb) 9-9-9-24 -- Iwaki MD-20RLZT -> EK Sup. Univ. -> Chiller -> Resev -- EVGA GTX680,Klipsch Promedia 4.1 -- Intel 510 120G, Crucial M4 120G, Areca RAID 5, 4 80G SATAII HDDs -- Corsair 1050 in Lian-Li PC-V1200 -- Win7 64-bit, Ubuntu 64-bit ASUS Rampage II Extreme @180Mhz , Intel i7 920 D0 @3.6Ghz using 1.3V, Thermalright 120 -- G.Skill DDR3 1600 (32Gb) 8-8-8-21, Win7 64-bit -- Lian-Li PC-V1200
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09-04-11, 01:47 PM	#2
jmh547 Member Join Date: Jul 2005	I would have to agree with you on this... Prices on most items are only slightly better than the big box stores and order processing/shipping is slower than it has ever been. I remember the days when I would place an order on my lunch break between classes and would have it the next day...now it takes two days to process the order __________________ \| ASRock Extreme3 Gen3 \| 2500K \| G.Skill 2x4Gb DDR3 1600 \| Kingston V100 128Gb \| EVGA GTX 570 \| X-Fi Titanium Fatal1ty Pro \| OCZ Fatal1ty 550 watt \| Heatware
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09-04-11, 03:44 PM	#3
Majicplicity Member Join Date: Apr 2011	I love Newegg for shopping, just not buying lol. Their layout makes things easy to find, but I end up using Newegg strictly to find what I am looking for, then copy the part # to Amazon and buy it there. Amazon pricing is generally the same or better, charge me no tax, and I always have my items in 2 days or less (I am sold on the Prime program). Other than the occasional Shell Shocker deal or open box, I purchase elsewhere. __________________ NZXT Phantom Case AMD 1055Tx6 Processor OC'ed to 4ghz Under Water MSI 890FXA-GD70 XFX Radeon HD 6950 X2 In Xfire Under Water 16gb Kingston 1600 Hyperx Ram 50gb Revodrive 50gb OCZ Vertex 2 SSD 1TB WD Black HDD 2TB Hitachi Green 55" LG LED 3D 1080p TV 55LW5600 Heatware
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09-04-11, 05:14 PM	#4
dejo Senior Moment Senior Member Join Date: Nov 2001 Location: Tyler, Texas	I remember many years ago when they were the place to buy. The prices were the best of just about any online store and the selection was great, now its just another store that gets almost retail. but they do have just about anything that you could want. __________________ if it screams, crank it. if it cries, kill it Asrock z77 ex6 2600k @4.8ghz Samsung 2x4gb rams OCZ Vertex4 256gb ssd EVGA GTX480 Sparkle 1250 gold PSU Arc Midi case
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09-04-11, 08:23 PM	#5
SteveLord Member Join Date: Jan 2005 Location: Iowa	I use them and Amazon for reviews primarily...or detailed pictures of an item. I sure as hell do not go for big box stores. __________________ Core i7 2600k w/ Corsair H50 @ 4.0ghz ASUS P8P67 Deluxe 16GB GSkill Ripjaws 1600 DDR3 MSI GTX 560Ti Twin Frozr II 2GB 2x OCZ Vertex 3 120GB 1x Corsair M4 256GB 2x WD 640GB Black RAID 0 1x WD 1TB Black Corsair 750TX PSU Windows 7 Pro 64bit ---------------------------
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Newegg declining

Internet Services

Website Development

Tech Hardware

09-05-11, 07:39 AM	#6
capttripppp Member Join Date: Apr 2011 Location: Anchorage, Alaska	I have to say that their site in a pain in the butt. I figured out that I could only use internet explorer (which I disdain) and even then it only works when it wants to. For instance I have been trying to buy something all morning, however every time I try to pull up my cart to check out the web page times out. Freaking ridiculous, I am pretty much at the point of going to another site because of this crap, but again I can't find what I want cheaper somewhere else. (trust me I have looked for the past 2 days!) Catch 22 __________________ "I just picked up some Vaseline and a big syringe. I'm thinking using the syringe will make it easier to put the Vaseline in all the little hard to reach spots. I'm hoping to get to mess with it tonight, if so I'll post some videos" Convicted1
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09-05-11, 07:59 AM	#7
Janus67 Benching Team Leader Wannabe Admin Senior Join Date: May 2005 Location: Ohio State	Strange, I've never had an issue with their site. I've used all kinds of browsers (chrome, opera, firefox, ie). Maybe you need to clear your cache/temporary Internet files? And I agree, I generally only buy from them with a big sale or open box.
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09-05-11, 08:17 AM	#8
capttripppp Member Join Date: Apr 2011 Location: Anchorage, Alaska	I have tried everything with their site. I know it's crazy, but I have been through 3 different routers, used FF, Chrome, and IE. I dont know. It's strange to say the least __________________ "I just picked up some Vaseline and a big syringe. I'm thinking using the syringe will make it easier to put the Vaseline in all the little hard to reach spots. I'm hoping to get to mess with it tonight, if so I'll post some videos" Convicted1
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09-05-11, 09:01 AM	#9
hokiealumnus Water Cooled Moderator Overclockers.com Lead Editor Join Date: Oct 2007 Location: Raleigh, NC	This isn't the first of these threads but I've (thankfully) not seen any of these issues. Sure, prices are higher for somethings, but I always shopped around anyway. They're still cheaper than most for many items. On occasion, order processing does seem to take a little longer than it did back in the day, but not enough to even justify a complaint email. Most of my stuff ships the day after I order. Day-of-order shipping is definitely more rare now. I've never had any problems with their web site using Chrome or Firefox. __________________ Enjoy benchmarks? Join the benching team! \| New to water cooling? Read the Beginner's Guide to Water Cooling Your PC. xsuperbgx - "As a wise man once said: "Less talky. More clocky."" \| cyberfish - "When overclocked, it's undefined behavior." I.M.O.G. - "Vaseline on Ivy Bridge is a bad idea. But not so bad of an idea that it can't be fixed with a torpedo heater, a dishwasher, an oven, and a few hours. " \m/ OverClockers mATX L33T Club \m/ - Join Now! - My mITX Build
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09-05-11, 12:09 PM	#10
Brando Member Join Date: Jan 2006 Location: Brandonia	I still get everything in one day unless it ships from a different warehouse which isn't often. Still, if I'm not in a big hurry I can usually save 10 or 20 bucks at amazon on a video card or whatever. If something is on sale then newegg all day long. __________________ []Intel 3570k 4.4ghz~Asus P8Z77-V pro~Megahalems[]Mushkin Blackline 2x4gb[]Gtx 670 direct cu II[]Dell U2410[]Plextor M3 pro 256gb~Spinpoint F3 1tb[]Pioneer BDR-206[]Corsair AX850[]Lian Li PC-V1020A[]Leopold tenkeyless~Deathadder[]Harman Kardon HK3490~Denon AH-D7000[] HEAT: http://www.heatware.com/eval.php?id=48093
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09-05-11, 11:29 PM	#11
hajalie24 Member Join Date: Jun 2008 Location: Michigan	The only thing I hate about newegg is UPS. Seems like it takes forever and on the delivery date it is so inconsistent. Sometimes I'll get the packages at 12AM, other times I'll get it past 6. So far my recent orders with fedex arrived at before 10AM. Their open box prices are freaking crazy though, I recently bought a 27.5" monitor for $123 __________________ NZXT Tempest Case Intel DP67BG Mobo with Intel Core i5 2500k @ 4.7ghz 12GB DDR3 1333 128 Crucial M4 SSD 750gb Samsung Spinpoint Sata Hard Drive 750gb Western Digital Sata Hard Drive 2x 2TB Samsung F3 Hard Drives in RAID 0 2x MSI R6950 Twin Frozr II Unlocked Shaders in crossfire 27.5" Hanns G plus 2x 21.5" AOC e2243fw 1080p Logitech G15 Keyboard Logitech G5 Mouse HEAT
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09-06-11, 02:29 AM	#12
tRidiot Member Join Date: May 2003 Location: NE OK	I've still always had great results from NewEgg. I don't have any complaints. Maybe I'm just not shopping around enough... __________________ Intel Core i7 2600k ASUS Maximus IV Gene-Z Corsair Vengeance 4GBx4 DDR3 1600 ASUS Matrix GTX 580 Platinum Enermax Revolution 850 watt modular PSU Rosewill Thor2 full tower Windows 7 Pro 64-bit HEAT
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09-06-11, 07:15 PM	#14
PanteraGSTK Member Join Date: Jul 2001 Location: over there	I've done business with them for so many years and have never had issues. They don't have the lowest prices on everything anymore, but I can live with that since their customer service has always been so great for me. I've never had to pay a restocking fee or had issues with RMA's or anything. My only complaint is when they did away with the free fedex 3 day shipping. It actually took 3 days to get something and it wasn't beat up when it got to me. I don't even know why ups bothers to give a specific day count. 3 days may take 4, 5, 8 who knows. They may deliver to the wrong address and somehow it is Newegg's responsibility to find my package. Stupid UPS... __________________ EVGA 750i SLI FTW, Q6600 @ 3200mhz 1.325v, vdroop mod, Kingston pc8500 4gb, 2x 8800GT in SLI, OCZ Vertex 3 120GB,WD 320GB for games, Xclio 650w psu, Scythe Infinity 2X Kingwin 80cfm 120mm fans, X-fi xtreme gamer, Windows 7 Ultimate Bill Gates over heard saying "If i had a penny for every time Windows Crashed... Oh wait, I do."
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09-06-11, 09:40 PM	#15
Epox4life Member Join Date: Mar 2005 Location: USA	I remember a thread that was made just like this 5 years ago... so strange. Open box products can still be good at least. __________________ i5 2500k @ 4.6GHz (24/7)
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09-06-11, 11:12 PM	#16
thideras Banned Neckbeard Moderator Premium Member #3 Join Date: May 2006 Location: South Dakota	I recently had an interesting run in with them. http://www.overclockers.com/forums/s...&postcount=843 They handled the RMA fine, as expected, but the original problem is what confuses me. I'll sum it up quickly. 1) Old product worked for me in the past, had it bookmarked for future reference. 2) I wanted to order new cases, and this part was included at 50% off! Ordered part. 3) Got the part to realize that it is a completely different product. 4) New part is completely unusable and has to be sent back. Here is the kicker. When they changed the part out to something completely different, they only changed the picture. The description and title were for the old product and completely wrong. I did a search on the actual part and it was under a different manufacturer (subsidiary of the main company). I went to the parent company's website and could find no trace of this mysterious swapped part. They refused to send the proper one (since the model number and description matched the correct part), but allowed me to send back the wrong one. Thanks guys. I know I should have looked it over, but when the title, description and price match what it was in the past, you expect it to be the same part. I don't know if this was intentional or a mistake. It just seems odd. Will I still buy there? Yes, I have already ordered parts since then. But, I'm going to be much more cautious and probably start looking elsewhere. __________________ Desktop: Gigabyte Z77X-UD5H \| 3570k 4.6 GHz \| 32 GB GSkill Ares \| GTX 570 \| 180 GB Intel & 2 TB total \| Arch Linux and Windows 7 Main server: 37 TB raw disk \| 2x Opteron 6134 \| Asus KGPE-D16 \| 48 GB RAM \| LSI 8708EM2 \| CentOS 6.2 VM Server 1: Dell R510 \| 2x E5645 \| 128 GB RAM \| 4x 300 GB Velociraptor \| Xen Cloud Platform (XCP) VM Server 2: Dell R710 \| 2x E5645 \| 288 GB RAM \| 8x 300 GB Velociraptor \| Xen Cloud Platform (XCP) "That's not overkill, or a lot. That's just thiderastic." -txus.palacios Current projects: Rackmount Overkill (New) \| 30/45 hard drive server Articles: Rack Mounting 101 \| Dell Perc 5/i Throughput Benchmarks Past projects: Software RAID \| The Dragon Case My Website *Want to talk directly to all* the moderators at once? Call the Mod Hotline!**
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09-06-11, 11:48 PM	#17
CJ145 Join Date: Apr 2002 Location: Seattle, WA	Maybe they are just struggling to keep up capacity in your area? Ever since the NJ warehouse opened 3 day shipping has been next day, and orders placed before 1-2pm est ship same day for me. Between my orders and my companies I have never seen anything worse than that (sans massive storms), and I place a few hundred orders a year. __________________ Main Comp (Win 7): ASUS R4E; i7-3930k @ 4.9GHz; G.Skill Ripjaw Z 4x4GB @ 2133MHz; ATI 6950flash/6970 Xfire; Custom Watercooling 3x Asus VW246H eyefinity; Polk Audio Monitor 40's (L,R), CS10 (C), Klipsch KG^4 (S), Sony STR-DA1000ES; all in a custom built desk
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09-07-11, 05:09 AM	#19
mbentley Gloriously Lead Overclockix Chief Architect Join Date: Sep 2002 Location: indianapolis, indiana	I must say that I do miss the FedEx 3 day shipping. UPS is kinda meh to me (I don't really like their tracking as it can be slow to update information) and especially the DHL slower than the pony express, will deliver whenever they are good and ready shipping method is just annoying. I've looked at great deals on Newegg before and when I've seen that it uses the Eggsaver, I've passed on the deal just because it's annoying to wait a week or more for something. edit: While I agree that you can't control what happens in the shipping process, I most definitely agree 100% with the comment on you can* emulate control by changing your primary shipping company and the deals they make in purchase agreements. __________________ intel i5-750 -- msi p55-gd65 -- 4 x 4096mb ddr3 1600 -- msi gtx550 ti cyclone oc 1gb -- antec p182 -- ocz fatal1ty 750w -- win8 x64 intel i5-3330 -- msi z77a-gd65 -- 4 x 8gb ddr3 1600 -- intel hd graphics 2500 -- chieftec bravo ba-01b-b-b -- debian wheezy amd64 forum rules \| overclockix \| overclockers geforce survey \| mbentley.net Last edited by mbentley; 09-07-11 at 05:18 AM.
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09-07-11, 06:01 AM	#20
Niku-Sama Member Join Date: Jan 2005 Location: Deadford OR	i wish there was a USPS option, would help out in a ew ways, cheaper than UPS and they wont wait till quoted day to deliver an item they will deliver it early if its gets there __________________ ₪ Core 2 Duo P7350 (3 MB L2) @2.0Ghz ₪ 14.1" Brightview Infinity Display ₪\|₪ Phenom II "X4 20 BE" @ 3.45Ghz ₪ Sythe Yasa 6 Pipe Cooler ₪ ₪ 4Gig Qimonda HYB18T DDR800 CAS 2.5 ₪ Intel WiFi Link 5100 A/G/N ₪\|₪ Biostar TA890FXE ₪ 8Gig G.SKILL Ripjaws 9-9-9-24 685Mhz ₪ ₪ Intel X4500 MHD w/HDMI ₪ 320Gig WD Scorpio Blue SATA II ₪\|₪ Sapphire Vapor-X 5770 860/1200 ₪ Seagate 320Gig 7200.11 ₪ ₪ HP LightScribe 8X R/RW/DL ₪ Integrated WebCam & Remote Control ₪\|₪ OCZ Stealth X Stream 600 ₪ LG LightScribe DVD Burner ₪
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