Why is Newegg.com starting to suck?

Ronbert · 10-21-11, 01:41 PM

Quote:

Originally Posted by Kohta

Never done business with Amazon, i typically stay away from ebay-esc stuff

Ebay and Amazon are completely different. Amazon is a webpage that directs you to companies, you buy an item from the company through amazon and amazon takes care of the shipping for you much like Newegg buys from intel etc. etc. and then ships the product to you.

There's no bidding or anything like that, if someone asked me to recommend Amazon I'd have no problems doing it

Nechen · 10-21-11, 02:16 PM

I like Amazon, just make sure you're actually buying an ATI 5970 from "Amazon" or "Amazon Warehouse" and not something like "123videocardsinc.com"

4GHZ_or_bust · 10-22-11, 01:03 AM

Quote:

Originally Posted by Janus67

I knew those TV commercials would be the death of them!

:

Fortunately I've still had 0 issues, but I guess that makes me worried if I would have an issue.

I thought it was trying to make their web site more like someone pee'd on Facebook that is bringing down Newegg? Hard to find "special" price, more effort to look for things, and customer service typical of outsourced non English speaking country.

muddocktor · 10-22-11, 09:06 AM

Kohta, since it looks like Newegg doesn't give a crap about checking for problems on the forums any more, I just had an idea. Have you ever rated them at Resellerratings.com? If not, then register and rate them on this order. With all the problems you have had, it should be very easy to truthfully low rate their service and support. If you have rated them before, then modify the earlier review with low ratings. They used to be extremely sensitive to getting low rated at RR and unless their policy has changed there, should get some reaction by them to you. Even if it doesn't, it gives them a public black eye, which in your case it sounds like they deserve.

I have been seeing more and more problem threads being posted concerning Newegg dealings and this is troubling to me, as they have in the past been the main store I shop at. But more and more I have been looking elsewhere lately because of the increase in problem threads here on the forums.

mudd

Janus67 · 10-22-11, 09:12 AM

nice idea Mudd, I was also going to toss out going/reporting to the BBB (better business bureau) wouldn't be a bad idea.

ratbuddy · 10-22-11, 11:26 AM

The blatant racism in the OP is pretty disgusting.

David · 10-22-11, 12:34 PM

I disagree - the OP is just pointing out that Newegg have outsourced customer service to its detriment; it's well known that outsourcing adversely affects service. It's certainly not racist to point this out. If it is, well Harriet Harman has won.

ratbuddy · 10-22-11, 12:37 PM

Quote:

Originally Posted by David

I disagree - the OP is just pointing out that Newegg have outsourced customer service to its detriment; it's well known that outsourcing adversely affects service. It's certainly not racist to point this out. If it is, well Harriet Harman has won.

There are millions upon millions of genuine Americans with 'foreign' names. Devaluing someone because their name doesn't sound white enough (as the OP clearly did) is as racist as it gets.

David · 10-22-11, 12:40 PM

In the context of the post I disagree that this is racism, but I've asked some of the other moderators for their opinions.

OP: Sorry to slightly derail the thread here.

Jizzzared · 10-24-11, 05:44 PM

Quote:

Originally Posted by ratbuddy

There are millions upon millions of genuine Americans with 'foreign' names. Devaluing someone because their name doesn't sound white enough (as the OP clearly did) is as racist as it gets.

I completely agree, and I'm surprised you're the first one to bring it up. The OP clearly like the named 'Caroline,' but dismissed her completely and was upset after seeing a Chinese last name. I'm not sure how that isn't racist?

dkizzy · 10-24-11, 06:18 PM

Quote:

Originally Posted by Jizzzared

I completely agree, and I'm surprised you're the first one to bring it up. The OP clearly like the named 'Caroline,' but dismissed her completely and was upset after seeing a Chinese last name. I'm not sure how that isn't racist?

Sorry to continue the off-topic rant going on but I really don't think the OP was trying to be racist. He was trying to convey his frustration of working with the outsourced, not-properly-trained foreign employee that he was assigned to. I mean let's be honest guys, let's flip the script and say a Chinese customer called an American customer service support center... and had some American person with broken Chinese the entire time, would they be upset? I am going to make the strong presumption that they would be. It's not racist to be upset that the person was not trained to be bilingual. Let's not make this more than it is. IMO people are way too emotionally charged about everything.

ratbuddy · 10-24-11, 08:01 PM

Quote:

Originally Posted by dkizzy

Sorry to continue the off-topic rant going on but I really don't think the OP was trying to be racist. He was trying to convey his frustration of working with the outsourced, not-properly-trained foreign employee that he was assigned to. I mean let's be honest guys, let's flip the script and say a Chinese customer called an American customer service support center... and had some American person with broken Chinese the entire time, would they be upset? I am going to make the strong presumption that they would be. It's not racist to be upset that the person was not trained to be bilingual. Let's not make this more than it is. IMO people are way too emotionally charged about everything.

The CEO of Newegg is named Fred Chang. Should we just shop elsewhere altogether?

TiZakit · 10-24-11, 08:10 PM

Yes.

hafa · 10-24-11, 09:07 PM

Continuing on-topic...

Kohta, in addition to providing a bad Reseller Ratings review and filing a complaint with the Better Business Bureau, you may also consider filing a formal complaint for fraud with the US Department of Commerce. Once the bank lawyers get through with them, they'll have to deal with a DOC indictment. If that doesn't wake them up, nothing will.

Continuing off-topic...

I find the idea of insisting on American English idiom and accent during transactions a bit more than bizarre. For much of the rest of the world, it's multicultural and multilingual. Although English remains the lingua franca, making a sincere effort at understanding one another, regardless of English proficiency, is simply a part of everyday life. Getting upset, or being derisive of another person's speech marks you as mean-spirited or odd at best.

That said, the only thing I find more bizarre than Americans who are intolerant of those for whom English is a second language are Americans who don't bother to take the time to improve their command of their native tongue.

dkizzy · 10-24-11, 09:44 PM

Quote:

Originally Posted by ratbuddy

The CEO of Newegg is named Fred Chang. Should we just shop elsewhere altogether?

Look Rat I don't know what your deal is, but let's have it be noted that I am NOT defending the OP's way of expressing his frustration. You should at least attempt to wrap your mind around the possibility that he was coming from a non-racial point of view before concluding outright that he is some racist. Has he made several posts on here that would really make that argument concrete?

With that newegg CEO comment I am getting the impression that you want to see things from just one point of view, which is sort of unfortunate. I am going to buy from Newegg like I have for several years, regardless of who is running it, and regardless of what their ethnicity is, as long as I have a satisfactory customer experience. Don't be childish and try to spin this thread off into more topics of debate.

ratbuddy · 10-24-11, 10:14 PM

Quote:

Originally Posted by dkizzy

Has he made several posts on here that would really make that argument concrete?

I did indeed take the OPs posting history into account.

In the interests of keeping this civil, I won't respond to the other stuff.

ihrsetrdr · 10-24-11, 10:36 PM

***back-on-topic***

Condolences to the OP, my dealings with Newegg have mostly been trouble-free for the [nearly] ten years that I've been a customer.

With the economy in the pooper, it's a gimme that business has been down for Newegg; the recent TV ads is another indicator.

pwnmachine · 10-24-11, 10:40 PM

tbh newegg here in Canada has always been one of the last choices in parts for me.

muddocktor · 10-26-11, 07:38 PM

Next person who tries to derail this thread will have me to deal with, understand? This thread is about the total lack of support from Newegg, which may or may not be due to them outsourcing their support. And maybe the OP was a little insensitive in the way he worded it, but I can fully understand his frustration in dealing with non-native English speaking customer service agents. I had an @ss-full of that myself when I was on Direcway/Hughesnet and it is extremely frustrating when trying to explain to someone a problem and English is a 2nd or 3rd language to them. So let's drop all this racism cr@p and get along with the main problem, which is Newegg screwing around with the OP's money!

And I just checked and the Newegg support account still hasn't been checked since the 11th.

Looks like SuperBiiz and Mwave will be seeing much more of my business in the future, because I am not happy seeing the way this has gone.

TiZakit · 10-26-11, 08:11 PM

I'm with you using other retailers. I've been driving to microcenter every few months with friends.

Didn't know about superbiiz. I did know about mwave. Do they have accounts here? Maybe they should.

10-21-11, 02:16 PM	#22
Nechen Member Join Date: Dec 2009	I like Amazon, just make sure you're actually buying an ATI 5970 from "Amazon" or "Amazon Warehouse" and not something like "123videocardsinc.com" __________________ -Gigabyte Z68 UD4 -i5 2500k Sandy Bridge @ 4.5Ghz -16GB Corsair Vengeance DDR3-1600 9-9-9-24 -eVGA GTX 560 Ti -Antec 750w TruPower -Western Digital 1.0 TB AAJS 7,200RPM -OCZ Vertex III 120GB SSD x2 (RAID-0)
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10-22-11, 09:06 AM	#24
muddocktor Retired Join Date: Nov 2001 Location: New Iberia, LA	Kohta, since it looks like Newegg doesn't give a crap about checking for problems on the forums any more, I just had an idea. Have you ever rated them at Resellerratings.com? If not, then register and rate them on this order. With all the problems you have had, it should be very easy to truthfully low rate their service and support. If you have rated them before, then modify the earlier review with low ratings. They used to be extremely sensitive to getting low rated at RR and unless their policy has changed there, should get some reaction by them to you. Even if it doesn't, it gives them a public black eye, which in your case it sounds like they deserve. I have been seeing more and more problem threads being posted concerning Newegg dealings and this is troubling to me, as they have in the past been the main store I shop at. But more and more I have been looking elsewhere lately because of the increase in problem threads here on the forums. mudd
	QUOTE Thanks

10-22-11, 09:12 AM	#25
Janus67 Benching Team Leader Wannabe Admin Senior Join Date: May 2005 Location: Ohio State	nice idea Mudd, I was also going to toss out going/reporting to the BBB (better business bureau) wouldn't be a bad idea. __________________ Ivy Bridge Benching and Gaming: Asus Maximus V Extreme 0010 BIOS : Intel i7 3770k w/ Phanteks PH-TC14 : 8GB 2x4GB G.Skill TridentX DDR3-2666 : MSI 7970 Lightning Edition Other Benched Hardware: GA-EX58a-UD3R; Rampage Extreme; Rampage Formula; GA-EP45-UD3R; P5K-Deluxe; MIVE -- 2500k; 2600k; 920; E6300; E6550; E6600; E8400; Q6600 -- 6950; 4870; 8800GTS Other Components: Crucial M4 128GB SSD : 2x1TB Samsung F3 in Raid0 : Silverstone Strider Gold 1250W : Auria EQ276W 27'' & Dell 2407FPW : KPC Tek9 Fat and Gemini LN2 Pots Benchmark, Win Prizes - In the Overclocktagon!
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10-22-11, 11:26 AM	#26
ratbuddy Member Join Date: Aug 2007 Location: Hartford, CT	The blatant racism in the OP is pretty disgusting. __________________ HTPC - 2500k - 212+ - GA-Z68MX-UD2H-B3 - 2x4GB G.Skill DDR3-1600 - Vertex 2 90GB, Spinpoint F3 1TB w/M4 64GB ISRT Cache - Gigabyte GTX 460 1GB SLI - Silverstone LC10B-E - Corsair TX750W ----- Main - X3 450 - ASRock A790GMH/128M 790GX - 2x2GB G.Skill 4-4-4-12 - 2xWD Green 1TB - Silverstone TJ08 - Corsair CX400W Nothin' up my sleeve..
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10-22-11, 12:34 PM	#27
David Forums Super Moderator Overclockers.com Lead Editor Join Date: Feb 2001 Location: Hiding from Americans and making pretty colours in a drybox in St Andrews	I disagree - the OP is just pointing out that Newegg have outsourced customer service to its detriment; it's well known that outsourcing adversely affects service. It's certainly not racist to point this out. If it is, well Harriet Harman has won. __________________ David J. Nelson MChem(Edin) PhD(Strath) AMRSC [Academia Profile] OC Forums Super Moderator // Overclockers.com Editor The Workhorse: [Lenovo W510] Intel Core i7-720QM / 8 GB DDR3 / nVidia Quadro FX880M / Crucial M4 256 GB SSD / Windows 7 The HTPC/Server: AMD Phenom X4 9650 / 6 GB DDR2 / nVidia 8300 / 5 TB of HDDs / Antec Solo II Case / Windows 7 The Gaming Rig: AMD Llano A6-3650 / 4 GB DDR3 / nVidia GTX260 / 2x 500 GB HDD in RAID0 / Antec Dark Fleet DF-85 Case / Windows 7 The Benchmarking Setup: Various LGA775 chips / Asus Rampage Formula / 2 GB OCZ 1066 MHz DDR2 / nVidia Quadro NVS 285 / 320 GB HDD / Windows 7 My research fellowship is eating all my time, so I may be slow to reply to emails and private messages.
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Why is Newegg.com starting to suck?

Internet Services

Website Development

Tech Hardware

10-22-11, 12:40 PM	#29
David Forums Super Moderator Overclockers.com Lead Editor Join Date: Feb 2001 Location: Hiding from Americans and making pretty colours in a drybox in St Andrews	In the context of the post I disagree that this is racism, but I've asked some of the other moderators for their opinions. OP: Sorry to slightly derail the thread here. __________________ David J. Nelson MChem(Edin) PhD(Strath) AMRSC [Academia Profile] OC Forums Super Moderator // Overclockers.com Editor The Workhorse: [Lenovo W510] Intel Core i7-720QM / 8 GB DDR3 / nVidia Quadro FX880M / Crucial M4 256 GB SSD / Windows 7 The HTPC/Server: AMD Phenom X4 9650 / 6 GB DDR2 / nVidia 8300 / 5 TB of HDDs / Antec Solo II Case / Windows 7 The Gaming Rig: AMD Llano A6-3650 / 4 GB DDR3 / nVidia GTX260 / 2x 500 GB HDD in RAID0 / Antec Dark Fleet DF-85 Case / Windows 7 The Benchmarking Setup: Various LGA775 chips / Asus Rampage Formula / 2 GB OCZ 1066 MHz DDR2 / nVidia Quadro NVS 285 / 320 GB HDD / Windows 7 My research fellowship is eating all my time, so I may be slow to reply to emails and private messages.
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10-24-11, 08:10 PM	#33
TiZakit Join Date: Dec 2010 Location: Doylestown, Ohio	Yes. __________________ GB ≠ GiB MB ≠ MiB kB ≠ kiB 1000 ≠ 1024 Projects: Ubuntu 11.10 Fileserver Heatware
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10-24-11, 09:07 PM	#34
hafa Premium Member #24 Join Date: Apr 2003 Location: A tiny dot in the middle of the Pacific	Continuing on-topic... Kohta, in addition to providing a bad Reseller Ratings review and filing a complaint with the Better Business Bureau, you may also consider filing a formal complaint for fraud with the US Department of Commerce. Once the bank lawyers get through with them, they'll have to deal with a DOC indictment. If that doesn't wake them up, nothing will. Continuing off-topic... I find the idea of insisting on American English idiom and accent during transactions a bit more than bizarre. For much of the rest of the world, it's multicultural and multilingual. Although English remains the lingua franca, making a sincere effort at understanding one another, regardless of English proficiency, is simply a part of everyday life. Getting upset, or being derisive of another person's speech marks you as mean-spirited or odd at best. That said, the only thing I find more bizarre than Americans who are intolerant of those for whom English is a second language are Americans who don't bother to take the time to improve their command of their native tongue. __________________ . HTPC: Core i3 540/8GB/300GB Raptor/GTS450-1GB/W7P-64 ~\|~ File Server: (Green) AMD 4850E/4GB/6TB RAID/Windows Server 2008 ~\|~ Notebook/Workstation: M780 Toshiba Convertible Tablet/i7 M620/8GB/128GB Crucial M4 SSD /7200RPM 750GB/W8 Pro Putting the YO back in YOU(')R(E)... \| Who is this "u" person, anyway? Last edited by hafa; 10-24-11 at 09:36 PM.
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10-24-11, 10:36 PM	#37
ihrsetrdr Senior Member Join Date: May 2005 Location: Phelan,Ca.	*back-on-topic* Condolences to the OP, my dealings with Newegg have mostly been trouble-free for the [nearly] ten years that I've been a customer. With the economy in the pooper, it's a gimme that business has been down for Newegg; the recent TV ads is another indicator. __________________ ihrsetrdr aka Tim Be strong when you are weak, brave when you are scared, and humble when you are victorious. - Unknown
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10-24-11, 10:40 PM	#38
pwnmachine Member Join Date: Nov 2009 Location: Alberta, Canada	tbh newegg here in Canada has always been one of the last choices in parts for me. __________________ i5 2500k @ 4.8 gHz. 1.3v..................Q9650 @ 4.0 gHz. Kingston Hyper 1600mHz 4gb..........XMS3 1600mHz 4gb Asus P8P67 Pro B3...........................790i Ultra FTW XFX 5970 BE + XFX 5850..................GTX 260 2xSLI CM Hyper 212/Thermalright HR-03...Scythe Mugen II CM Cosmos S Modified......................NZXT H2 Custom Maple Gaming Case
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10-26-11, 07:38 PM	#39
muddocktor Retired Join Date: Nov 2001 Location: New Iberia, LA	Next person who tries to derail this thread will have me to deal with, understand? This thread is about the total lack of support from Newegg, which may or may not be due to them outsourcing their support. And maybe the OP was a little insensitive in the way he worded it, but I can fully understand his frustration in dealing with non-native English speaking customer service agents. I had an @ss-full of that myself when I was on Direcway/Hughesnet and it is extremely frustrating when trying to explain to someone a problem and English is a 2nd or 3rd language to them. So let's drop all this racism cr@p and get along with the main problem, which is Newegg screwing around with the OP's money! And I just checked and the Newegg support account still hasn't been checked since the 11th. Looks like SuperBiiz and Mwave will be seeing much more of my business in the future, because I am not happy seeing the way this has gone.
	QUOTE Thanks

10-26-11, 08:11 PM	#40
TiZakit Join Date: Dec 2010 Location: Doylestown, Ohio	I'm with you using other retailers. I've been driving to microcenter every few months with friends. Didn't know about superbiiz. I did know about mwave. Do they have accounts here? Maybe they should. __________________ GB ≠ GiB MB ≠ MiB kB ≠ kiB 1000 ≠ 1024 Projects: Ubuntu 11.10 Fileserver Heatware
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