SOLVED Windows 7 - No Boot issue

TiZakit · Oct 28, 2011

Howdy all,

I've got a strange one, that I'd rather not wipe and reload. I won't have it in my hands till tomorrow, but I've done some troubleshooting over the phone. I was hoping someone might have an idea of where to go next.

Sympoms:

Boots to black "Windows 7" screen. Hangs here.
Safe Mode does the same thing.
Attempted startup recovery. This hangs in 'Detecting Problems' for at least 6 hours. (We killed it after 6 hours to try again, and received the same result.)

I'm not exactly sure of the hardware:

Phenom II X4 965
Low end biostar motherboard
AMD Sapphire 6850
4GB Corsair XMS
1TB WD Black Hard Drive

Outside of poking it with a stick, I can't think of what to do next. No errors to give hints. Running Windows 7 x64 Home Premium.

Thanks for any help you can throw my way!

TiZakit · Oct 29, 2011

Oh boy, no replies yet...

I just got the machine, plugging it in now, wish me luck!

LOG:
Removed Wireless card, TV Tuner, and video card. No effect.
Starting PC from Windows 7 Disk - No Effect. Everything very sluggish.
WD Diagnostics - Quick Test- Froze PC.
Memtest 86+ -no issues.

Looks like Hard drive issue.

Code:

smartctl 5.41 2011-06-09 r3365 [i686-linux-3.0.0-pmagic] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Black
Device Model:     WDC WD1001FALS-00E3A0
Serial Number:    WD-WCATR0041702
LU WWN Device Id: 5 0014ee 2590b6fc9
Firmware Version: 05.01D05
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Sat Oct 29 13:14:38 2011 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x85)	Offline data collection activity
					was aborted by an interrupting command from host.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 121)	The previous self-test completed having
					the read element of the test failed.
Total time to complete Offline 
data collection: 		(16380) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 190) minutes.
Conveyance self-test routine
recommended polling time: 	 (   5) minutes.
SCT capabilities: 	       (0x3037)	SCT Status supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   181   174   021    Pre-fail  Always       -       3908
  4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1972
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   092   092   000    Old_age   Always       -       6415
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1488
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       137
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       1834
194 Temperature_Celsius     0x0022   114   097   000    Old_age   Always       -       33
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   196   192   000    Old_age   Always       -       668
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       2

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed: read failure       90%      6415         56027953

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

TiZakit · Oct 29, 2011

Bump for suggestions.

I'm using testdisk to recover some files. It is working! but is slow.

UPDATE: Able to see drive in windows on another PC now, Getting 1 MB/sec transfer from it.

At least I can still RMA this drive.

Wathnix · Oct 30, 2011

are you using the same data cable in both machines? try using a different one if you are. Before you RMA this thing try deleting the partition and doing a full format, then retest it. You can image the disk beforehand with Acronis true image.

Also, I can't help but notice you named your fileserver Anubis

Nothing like the Egyptian Gods.

TiZakit · Oct 30, 2011

Yes, I was thinking clearing it off and trying again, especially since it seems to be pretty stable copying these files from it (I'm over 100gb now)

My system does like to reboot while it is copying though.

I just don't think I could trust it again in this system. I have been using different cables also. Who is to say that the drive itself didn't cause the corruption?

And I thought she had been backing up everything to DVD. Looks like she gets this 2TB WD green drive I've got laying around, strictly to house a full backup of the other drive.

BugFreak · Oct 30, 2011

Do you have a USB drive hooked up at all? Mine hangs at boot up if I do. Mine only hangs for 30 seconds or so but I thought I would throw this in.

TiZakit · Oct 30, 2011

No, but it is something I did look for.

If I hook this drive up on my working PC, then boot it, I cannot get into windows. I need to hook the drive up after I'm already up and running.

Further update: drive runs VERY hot to the touch. Starting to thrash a little too...

nd4spdbh2 · Oct 31, 2011

ya sounds like hard drive failure.

once ur done getting ur files.... download WD data lifeguard diagnostic below, burn and run... more than likely the hdd is failing... if now RMA anyways, its a hdd.

http://support.wdc.com/product/download.asp?groupid=613&sid=30&lang=en

I personally use Eurosoft pc check to determine hdd failures, but pretty much anything should work.

TollhouseFrank · Oct 31, 2011

heat is normal for that drive. WD Caviar Blacks are normally pretty toasty. Even toastier when racked next to each other in RAID 0 (keeps my feet warm in winter!)

But with those sorts of transfer speeds and errors with the troubleshooting you have done - swapped to another machine, used alternate cables to ensure not bad cabling, etc., then it's time to just bury the drive and play taps for it.

For future reference, spend some time learning the free software TeraCopy. Much better than the built-in file copy interface in windows, and allows for things such as file-copy resume, auto-retry of failed copies, test-runs of copies, etc. and also copies faster (i've seen upwards of 30-40% faster file copy times).

TiZakit · Nov 1, 2011

Its been a few days, but I finally recovered...

SOLVED Windows 7 - No Boot issue

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