Devices and Printers EMPTY. Excel Crashing. Can't Print.

Mehovoric · 01-31-12, 12:20 PM

Hey guys,

So I been working on this for days. But last week I installed a shared printer onto my computer. Its an HP printer. But when I installed it, it seemed to install fine, but now my "devices and printers" is completely empty. It doesn't even show my monitors or keyboard. Nothing. 0 Items. Its extremely irritating. I can't print. Excel keeps crashing.

Yes, I've made sure the print spooler service is running.
Yes, I've checked the bluetooth service, even though I'm not sure what that has to do with it.
Yes, I've done "sfc scannow"
Yes, I've done a checkdisk
I can't even start TuneUp Utilities.
Virus Scans have come up negative.
There's no erroneous entries in Device Manager.

So unless you guys have some other ideas. My last resort step is complete wipe and start over. And I really don't want to do that.

FYI: I have Windows 7 Pro 32, set up on a domain.

G33K454URU5 R3X · 01-31-12, 01:20 PM

Is it connected via USB or through Ethernet (i.e. by shared, do you mean locally shared or network shared)?

Mehovoric · 01-31-12, 01:31 PM

It is connected to a computer across the room via USB and shared on that computer. I browsed to it from mine and installed and it automatically went out and got the drivers. I've tried to find what it installed but without success.

G33K454URU5 R3X · 02-01-12, 07:46 AM

I've seen some weird stuff popping up lately w/ Windows installs...about how long after you installed the printer did you notice all of these problems? And I can't see how Excel crashing would be as the result of a printer driver / software, especially if you aren't printing when it happens. Have you run a SMART scan on your HDD?

shadowdr · 02-01-12, 10:44 AM

I would get the software from HP or use the disk and manually install it that way including all updates. HP software can be buggy.

Mehovoric · 02-01-12, 12:21 PM

Right after I installed the printer, it started doing this.

Yeah I was going to do that this time instead of automatically finding the drivers.

But here's something really weird. Yesterday, I went to the other computer and unshared the printer. I shutdown my computer last night and went home. Today I come in, start it up. Everything is there! My computer is working normally again. Excel isn't crashing either. The printer that I had tried to install isn't even showing, so I'm guessing it didn't install correctly.

G33K454URU5 R3X · 02-01-12, 02:05 PM

Very odd...but at least it appears to be working again. What is the model of that printer?

Mehovoric · 02-01-12, 02:20 PM

its an HP Officejet 6000 E609a.

So went to HP's site and got the actual install. I installed drivers for a network printer without hooking it up and then went to the Devices and Printers and added the printer, and it found the installed drivers and seems to have installed correctly. Nothing has messed up yet. But I haven't restarted yet either

So weird. ugh.

01-31-12, 12:20 PM	Thread Starter #1
Mehovoric Member Join Date: Mar 2011 Location: Somewhere in the US	Devices and Printers EMPTY. Excel Crashing. Can't Print. Hey guys, So I been working on this for days. But last week I installed a shared printer onto my computer. Its an HP printer. But when I installed it, it seemed to install fine, but now my "devices and printers" is completely empty. It doesn't even show my monitors or keyboard. Nothing. 0 Items. Its extremely irritating. I can't print. Excel keeps crashing. Yes, I've made sure the print spooler service is running. Yes, I've checked the bluetooth service, even though I'm not sure what that has to do with it. Yes, I've done "sfc scannow" Yes, I've done a checkdisk I can't even start TuneUp Utilities. Virus Scans have come up negative. There's no erroneous entries in Device Manager. So unless you guys have some other ideas. My last resort step is complete wipe and start over. And I really don't want to do that. FYI: I have Windows 7 Pro 32, set up on a domain. __________________ Indeed ... Case: CM HAF 932 --- CPU: AMD Phenom II X6 1090T --- GPU: EVGA GeForce GTX 465 (Fermi) 1GB --- MOBO: Gigabyte GA-870A-UD3 --- RAM: G.Skill Ripjaws 8GB (4x2GB) DDR3 1600 --- PSU: Kingwin Lazer 1000W --- SSD: OCZ Agility 2 120GB --- HDD: 2x1TB Western Digital Caviar Black --- x2 Screens: ASUS VE258Q Black 25"
	QUOTE Thanks

01-31-12, 01:20 PM	#2
G33K454URU5 R3X Member Join Date: Apr 2011 Location: OH-IO	Is it connected via USB or through Ethernet (i.e. by shared, do you mean locally shared or network shared)? __________________ i7 2600K @ 3.4GHz Corsair Vengeance 16GB DDR3 ASUS P8P67 Pro EVGA GTX 570 If you are thinking about getting certified in a field of IT, please make sure you aren't using a braindump website. It discredits the certification, and makes those who worked hard for their knowledge less credible as well. "No braindumps. No stolen exams. No excuses." Current studies: GCIH, GREM
	QUOTE Thanks

01-31-12, 01:31 PM	Thread Starter #3
Mehovoric Member Join Date: Mar 2011 Location: Somewhere in the US	It is connected to a computer across the room via USB and shared on that computer. I browsed to it from mine and installed and it automatically went out and got the drivers. I've tried to find what it installed but without success. __________________ Indeed ... Case: CM HAF 932 --- CPU: AMD Phenom II X6 1090T --- GPU: EVGA GeForce GTX 465 (Fermi) 1GB --- MOBO: Gigabyte GA-870A-UD3 --- RAM: G.Skill Ripjaws 8GB (4x2GB) DDR3 1600 --- PSU: Kingwin Lazer 1000W --- SSD: OCZ Agility 2 120GB --- HDD: 2x1TB Western Digital Caviar Black --- x2 Screens: ASUS VE258Q Black 25"
	QUOTE Thanks

02-01-12, 07:46 AM	#4
G33K454URU5 R3X Member Join Date: Apr 2011 Location: OH-IO	I've seen some weird stuff popping up lately w/ Windows installs...about how long after you installed the printer did you notice all of these problems? And I can't see how Excel crashing would be as the result of a printer driver / software, especially if you aren't printing when it happens. Have you run a SMART scan on your HDD? __________________ i7 2600K @ 3.4GHz Corsair Vengeance 16GB DDR3 ASUS P8P67 Pro EVGA GTX 570 If you are thinking about getting certified in a field of IT, please make sure you aren't using a braindump website. It discredits the certification, and makes those who worked hard for their knowledge less credible as well. "No braindumps. No stolen exams. No excuses." Current studies: GCIH, GREM
	QUOTE Thanks

02-01-12, 10:44 AM	#5
shadowdr Senior Member Join Date: Jan 2001 Location: nashville, tennesse U.S.A.	I would get the software from HP or use the disk and manually install it that way including all updates. HP software can be buggy. __________________ Asus M4A89TD Pro USB3 AMD Phenom II x4 975BE @4.1 2x2 gig Patriot 2x4 gig Ripjaws@ 8-8-8-24 2x 128 Crucial M4 SSD for OS and one for Programs 2x 640 WD Blacks for storage Rosewill Blackhawk case and Antec 750 New PS Corsair H100I cooling Asus Aluminum 6950 JVC 32 inch LCD TV Windows 7 Pro X64 Heat
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02-01-12, 12:21 PM	Thread Starter #6
Mehovoric Member Join Date: Mar 2011 Location: Somewhere in the US	Right after I installed the printer, it started doing this. Yeah I was going to do that this time instead of automatically finding the drivers. But here's something really weird. Yesterday, I went to the other computer and unshared the printer. I shutdown my computer last night and went home. Today I come in, start it up. Everything is there! My computer is working normally again. Excel isn't crashing either. The printer that I had tried to install isn't even showing, so I'm guessing it didn't install correctly. __________________ Indeed ... Case: CM HAF 932 --- CPU: AMD Phenom II X6 1090T --- GPU: EVGA GeForce GTX 465 (Fermi) 1GB --- MOBO: Gigabyte GA-870A-UD3 --- RAM: G.Skill Ripjaws 8GB (4x2GB) DDR3 1600 --- PSU: Kingwin Lazer 1000W --- SSD: OCZ Agility 2 120GB --- HDD: 2x1TB Western Digital Caviar Black --- x2 Screens: ASUS VE258Q Black 25"
	QUOTE Thanks

02-01-12, 02:05 PM	#7
G33K454URU5 R3X Member Join Date: Apr 2011 Location: OH-IO	Very odd...but at least it appears to be working again. What is the model of that printer? __________________ i7 2600K @ 3.4GHz Corsair Vengeance 16GB DDR3 ASUS P8P67 Pro EVGA GTX 570 If you are thinking about getting certified in a field of IT, please make sure you aren't using a braindump website. It discredits the certification, and makes those who worked hard for their knowledge less credible as well. "No braindumps. No stolen exams. No excuses." Current studies: GCIH, GREM
	QUOTE Thanks

02-01-12, 02:20 PM	Thread Starter #8
Mehovoric Member Join Date: Mar 2011 Location: Somewhere in the US	its an HP Officejet 6000 E609a. So went to HP's site and got the actual install. I installed drivers for a network printer without hooking it up and then went to the Devices and Printers and added the printer, and it found the installed drivers and seems to have installed correctly. Nothing has messed up yet. But I haven't restarted yet either So weird. ugh. __________________ Indeed ... Case: CM HAF 932 --- CPU: AMD Phenom II X6 1090T --- GPU: EVGA GeForce GTX 465 (Fermi) 1GB --- MOBO: Gigabyte GA-870A-UD3 --- RAM: G.Skill Ripjaws 8GB (4x2GB) DDR3 1600 --- PSU: Kingwin Lazer 1000W --- SSD: OCZ Agility 2 120GB --- HDD: 2x1TB Western Digital Caviar Black --- x2 Screens: ASUS VE258Q Black 25"
	QUOTE Thanks

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