nightmare uninstalling ati drivers

boosteeddc · 05-29-12, 03:08 AM

so today i helped a friend upgrade his gateway dx series desktop from a radeon 4xxx series to a nvidia gtx550ti, his factory psu is a 300watt so we got him a 650w psu with the new graphic card. i installed everything, went on and tried to uninstall ati drivers, the uninstall program stopped at the point where after i chose express uninstall, and its populating a list of things to uninstall and doesnt go anywhere beyond that point. so i did it over n over and it just freezes there. so i went on and delete all the folders with ati or amd one by one, installed nvidia drivers and everything seemed to work fine. but i could still see ati cataclyst control in the control panel programs. so he went home and told me the screen is turning blue on him little by little and that the audio didnt work for his speakers. but the headphone jack works, songs are playing by the melody only and no one singing... this is getting weird, hope someone have had experience on this. we tried aftermarket hard uninstall softwares but still didnt work.

elari20 · 05-29-12, 03:24 AM

http://www.phyxion.net/Driver-Sweeper/Driver-Sweeper/

Worked for me 100%.

boosteeddc · 05-29-12, 03:40 AM

Quote:

Originally Posted by elari20

http://www.phyxion.net/Driver-Sweeper/Driver-Sweeper/

Worked for me 100%.

did you experience similiar problems? or its just another hard uninstall software

mjw21a · 05-29-12, 05:53 AM

I've had similar issues with both ATI and nVidia. elari20 is right, Driver Sweeper gets rid of all trace of the drivers, then you can proceed with a clean install.

GotNoRice · 05-29-12, 10:54 AM

Quote:

Originally Posted by boosteeddc

so he went home and told me the screen is turning blue on him little by little and that the audio didnt work for his speakers. but the headphone jack works, songs are playing by the melody only and no one singing... this is getting weird, hope someone have had experience on this. we tried aftermarket hard uninstall softwares but still didnt work.

I seriously doubt either of these issues are related to the AMD drivers in any way.

His screen turning blue little by little? I've never heard of drivers causing anything like this, but interesting that you would blame the deleted drivers for a card that isn't installed anymore before you would blame the new card that is actually installed now.

"headphone jack works, songs are playing by the melody only and no one singing". I don't see how this could be related to the AMD drivers either. Maybe if he was using HDMI before, changing drivers might have caused the default audio device to get set to something else. If he can hear out of the "headphone jack" (which one?) but isn't getting the complete song then it's probably a 5.1 or 7.1 soundcard trying to distribute the music among all of the channels and he's just plugged into the fronts or maybe even the rear jack.

AMD drivers = #1 Scapegoat for user error.

deathman20 · 05-29-12, 03:17 PM

Driver Sweaper is a very recommendation. I've had past issues with nVidia drivers and this is the only way to clear it out and fix it.

As for the other issues... video glitches like that i'd say is more dealing with your new card/drivers. Audio can be a combination of things, including the graphic card drivers for either card (both have the option to play audio via HDMI).

Can't remember if it was Vista or Win7, you can have both AMD and nVidia drivers installed on the system together easily without any issues. Just depends on the card your using to use the proper drivers.

jason4207 · 05-29-12, 03:29 PM

Just deleting folders still leaves a lot behind. Deleting folders and uninstalling are not the same thing.

You should have tried uninstalling the software before swapping out the hardware.

1) uninstall existing drivers
2) run driver sweeper in safe mode
3) change out hardware
4) install new drivers

I would have at least tried to go into the Windows uninstall utility if the AMD one failed to work.

At this point it may be best to just re-install Windows and call it a day.

mjw21a · 05-29-12, 05:00 PM

Those are odd issues. Kind of sounds like the new card might be faulty.

boosteeddc · 06-02-12, 09:23 AM

ended up reinstalling whole computer with the repair disc and installed drivers of nvidia, works fine now

05-29-12, 03:08 AM	Thread Starter #1
boosteeddc Member Join Date: Apr 2012 Location: winter garden FL	nightmare uninstalling ati drivers so today i helped a friend upgrade his gateway dx series desktop from a radeon 4xxx series to a nvidia gtx550ti, his factory psu is a 300watt so we got him a 650w psu with the new graphic card. i installed everything, went on and tried to uninstall ati drivers, the uninstall program stopped at the point where after i chose express uninstall, and its populating a list of things to uninstall and doesnt go anywhere beyond that point. so i did it over n over and it just freezes there. so i went on and delete all the folders with ati or amd one by one, installed nvidia drivers and everything seemed to work fine. but i could still see ati cataclyst control in the control panel programs. so he went home and told me the screen is turning blue on him little by little and that the audio didnt work for his speakers. but the headphone jack works, songs are playing by the melody only and no one singing... this is getting weird, hope someone have had experience on this. we tried aftermarket hard uninstall softwares but still didnt work.
	QUOTE Thanks

05-29-12, 03:24 AM	#2
elari20 Member Join Date: Aug 2010	http://www.phyxion.net/Driver-Sweeper/Driver-Sweeper/ Worked for me 100%. __________________ Xigmatek Elysium build: Monster
	QUOTE Thanks

05-29-12, 05:53 AM	#4
mjw21a Join Date: Sep 2004 Location: Australia, Brisbane	I've had similar issues with both ATI and nVidia. elari20 is right, Driver Sweeper gets rid of all trace of the drivers, then you can proceed with a clean install. __________________ CPU & HSF: AMD FX-8120 & Noctua NH-D14 Mobo: Asus M5A97-EVO RAM: 16GB (4Gx4) DDR3 2133 G.Skill RipjawZ F3-17000CL11Q-16GBZL Storage: 1x 120GB OCZ Vertex II SSD, 1x 250GB Samsung 830 SSD, 1x 1.5TB Samsung Silencer Series HDD GFX: 1GB Gigabyte AMD HD6870 OC + Yamakasi Catleap Q270 SE 27" IPS LED LCD Audio: Turtle Beach DSS 2 w/ Turtle Beach P11 Headset Case: Silverstone Temjin TJ04-E w/ Side Window PSU: 550W Antec EarthWatts Platinum My rig piccies & links "Under democracy one party always devotes its chief energies to trying to prove that the other party is unfit to rule - and both commonly succeed, and are right." H.L. MENCKEN
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05-29-12, 03:17 PM	#6
deathman20 High Speed Senior Join Date: Aug 2002 Location: Where the Cheese Heads Live	Driver Sweaper is a very recommendation. I've had past issues with nVidia drivers and this is the only way to clear it out and fix it. As for the other issues... video glitches like that i'd say is more dealing with your new card/drivers. Audio can be a combination of things, including the graphic card drivers for either card (both have the option to play audio via HDMI). Can't remember if it was Vista or Win7, you can have both AMD and nVidia drivers installed on the system together easily without any issues. Just depends on the card your using to use the proper drivers. __________________ -=The Gamer=- MSI Z68A-GD65 (G3) \| i5 2500k @ 4.5Ghz \| 1.3875V \| 28C Idle / 65C Load (LinX) 8Gig G.Skill Ripjaw PC3-12800 9-9-9-24 @ 1600Mhz w/ 1.5V \| TR Ultra eXtreme 120 w/ 2 Fans Sapphire 7950 VaporX 1150/1500 w/ 1.2V/1.5V \| 32C Idle / 64C Load \| 2x 128Gig Crucial M4 SSD's BitFenix Shinobi Window Case \| SilverStone DA750 \| Dell 2405FPW 24" Screen -=The Server=- Synology DS1511+ \| Dual Core 1.8Ghz CPU \| 30C Idle / 38C Load 3 Gig PC2-6400 \| 3x Samsung F4 2TB Raid5 \| 2x Samsung F4 2TB Heat
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05-29-12, 03:29 PM	#7
jason4207 Senior Member Join Date: Nov 2005 Location: Concord, NC	Just deleting folders still leaves a lot behind. Deleting folders and uninstalling are not the same thing. You should have tried uninstalling the software before swapping out the hardware. 1) uninstall existing drivers 2) run driver sweeper in safe mode 3) change out hardware 4) install new drivers I would have at least tried to go into the Windows uninstall utility if the AMD one failed to work. At this point it may be best to just re-install Windows and call it a day. __________________ MAIN RIG: 3570K @ 4.5GHz 1.272v H100i Extreme4-Z77 8GB-G.Skill @ 2200MHz 9-11-11-28 1.60v CM_430-Elite GTX670_DCuII_TOP @ 1358/7244 1.212v Xplosion-DTS 256GB-Samsung_830 1TB-Black Seasonic_X-750 27.5"-1200P-LCD Z5500-5.1 \|\| PLV-Z4_720P_Projector_95" Paradigm_6.1_DTS-ES G9_Mouse Logitech_Illuminated_KB Logitech_G27_Wheel+Microsim_Racing_Pod *HEAT* GAMING HTPC: i3-550 @ 4.5GHz 1.35v H70 MSI_H55M-ED55 4GB-G.Skill @ 1875MHz 7-9-7-23 1T GTS450 @ 970/1940/2100 240GB_Sandisk_Extreme 640GB_Blue Corsair_CX430 Panny 42S2 1080P Plasma unRAID FILE SERVER: E5200-M0 @ 2GHz 0.856v MSIP43Neo3-F 4GB-Corsair @ 800MHz CM590 Antec550W 19TB-Parity_Protected_Storage / 1TB-Cache / 2TB-Parity / 10x2TB 2x1TB
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05-29-12, 05:00 PM	#8
mjw21a Join Date: Sep 2004 Location: Australia, Brisbane	Those are odd issues. Kind of sounds like the new card might be faulty. __________________ CPU & HSF: AMD FX-8120 & Noctua NH-D14 Mobo: Asus M5A97-EVO RAM: 16GB (4Gx4) DDR3 2133 G.Skill RipjawZ F3-17000CL11Q-16GBZL Storage: 1x 120GB OCZ Vertex II SSD, 1x 250GB Samsung 830 SSD, 1x 1.5TB Samsung Silencer Series HDD GFX: 1GB Gigabyte AMD HD6870 OC + Yamakasi Catleap Q270 SE 27" IPS LED LCD Audio: Turtle Beach DSS 2 w/ Turtle Beach P11 Headset Case: Silverstone Temjin TJ04-E w/ Side Window PSU: 550W Antec EarthWatts Platinum My rig piccies & links "Under democracy one party always devotes its chief energies to trying to prove that the other party is unfit to rule - and both commonly succeed, and are right." H.L. MENCKEN
	QUOTE Thanks

06-02-12, 09:23 AM	Thread Starter #9
boosteeddc Member Join Date: Apr 2012 Location: winter garden FL	ended up reinstalling whole computer with the repair disc and installed drivers of nvidia, works fine now
	QUOTE Thanks

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