Nzxt. great customer service

YAMA187 · Jul 11, 2012

i just had the pleasure of dealing with the Nzxt customer service and i am actually very satisfied. i explained to them that i didnt realize they made my case with a side window panel and how i wanted one and boom he told me that they would ship me one FOR FREE!!! cant beat that. lol. i didnt have to wait to long to chat with a live person. nzxt defiantly has my business. not only am i impressed with the case i bought from them and the fans included but this puts i icing on the cake

i just figured id share that with you all

(100th post!!)

Bobnova · Jul 12, 2012

Whoa, that's wild. Very nice!

I'll chime in and say that I went through their RMA process as part of a review. It's very easy, they send you a PDF and you take that (printed out) plus the boxed PSU to FedEx and it's FedEx's problem after that.
I'm rather impressed with NZXT now!

Thanks for posting a positive report, it's nice to see a company that cares!

ATMINSIDE · Jul 12, 2012

Which two cases were you working with?

I love my M59, they are serious quality builds.

hokiealumnus · Jul 12, 2012

Good to see a manufacturer taking such good care of their customers. Thanks for sharing!

YAMA187 · Jul 12, 2012

ATMINSIDE said:
Which two cases were you working with?

I love my M59, they are serious quality builds.

i have a tempest 410. but the tempest 410 elite is the same thing but with a side panel. and i didnt realize it cause i would have bought that one.!! its definitively well made. i love it

XNine · Jul 14, 2012

Don't forget, that you also have your own personal NZXT Whipping Boy, I mean, Forum Rep, to get in touch with as well.

I'm here for such things as well.

ATMINSIDE · Jul 14, 2012

And you're always around too!

By the way, do you guys have a fan controller that fits the top drive bay of the M59? Darn curved edges :/

XNine · Jul 14, 2012

ATMINSIDE said:
And you're always around too!

By the way, do you guys have a fan controller that fits the top drive bay of the M59? Darn curved edges :/

Hrmmm. Not sure. Is it just that the actual 5.25 bay has rounded edges and it won't fit anything other than a optical drive?

I don't have one of those in my posession so it's hard for me to say by looking at photos.

OOOOOH, I see what you're talking about. It does have a beveled edge because of the LED light. Unfortunately, no, we don't have such a controller

I've been looking around and haven't seen one from any other MFG either.... Are you good with a dremel?

ATMINSIDE · Jul 14, 2012

That's what I'll end up doing at some point haha. I'll probably round off the edges of a fan controller.

Been considering the NZXT Sentry Mesh because it would go with that case, and its so simple. (And cheap!)

YAMA187 · Jul 14, 2012

XNine said:
Don't forget, that you also have your own personal NZXT Whipping Boy, I mean, Forum Rep, to get in touch with as well. I'm here for such things as well.

^^^^^^ dont worry i didnt forget about you!!!

Knufire · Jul 14, 2012

This is a little bit random, but related. I'm a frequent poster on OCF, but I occasionally browse other forums as well. Every forum has multiple reps from various companies that are almost always very helpful, friendly, and professional. However, XNine is one of the few I've seen that actually participates in discussions whenever he can, even if they don't involve the company he is representing. He's made it clear that he's more than just a rep, he's a guy that loves building computers as much as the rest of us do. That, in my opinion, says a lot about the culture of NZXT. Considering that, it's not a surprise at all that they're such a quality company.

ivanlabrie · Jul 15, 2012

I wasn't aware there was such a guy here

A friend got a new NZXT Phantom White, so he'll be happy to read this...thanks for sharing.

ATMINSIDE · Jul 15, 2012

Knufire said:
This is a little bit random, but related. I'm a frequent poster on OCF, but I occasionally browse other forums as well. Every forum has multiple reps from various companies that are almost always very helpful, friendly, and professional. However, XNine is one of the few I've seen that actually participates in discussions whenever he can, even if they don't involve the company he is representing. He's made it clear that he's more than just a rep, he's a guy that loves building computers as much as the rest of us do. That, in my opinion, says a lot about the culture of NZXT. Considering that, it's not a surprise at all that they're such a quality company.

In the short time that I've been here, I've noticed this too.

XNine · Jul 15, 2012

ATMINSIDE said:
That's what I'll end up doing at some point haha. I'll probably round off the edges of a fan controller.

Been considering the NZXT Sentry Mesh because it would go with that case, and its so simple. (And cheap!)

That sounds awesome! Definitely post pics of it. Personally, I'd like to see NZXT do a revamp of this case (it is showing its age now) and iron out a few issues, such as the beveled top edge.

YAMA187 said:
^^^^^^ dont worry i didnt forget about you!!!

Knufire said:
This is a little bit random, but related. I'm a frequent poster on OCF, but I occasionally browse other forums as well. Every forum has multiple reps from various companies that are almost always very helpful, friendly, and professional. However, XNine is one of the few I've seen that actually participates in discussions whenever he can, even if they don't involve the company he is representing. He's made it clear that he's more than just a rep, he's a guy that loves building computers as much as the rest of us do. That, in my opinion, says a lot about the culture of NZXT. Considering that, it's not a surprise at all that they're such a quality company.

That really means a lot to me. Thank you for your kind words. To be quite honest, I wouldn't work for NZXT if they didn't care what the community thought, and didn't take advice from their customers.

And it's great to see that people notice. It's not only my job, but I've been a part of modding for 5 years now, and have used computers (Macs n PCs) for over 25 years now. I've learned so much from the community, so I hope to repay it by being a part of it and sharing what I've learned.

ivanlabrie said:
I wasn't aware there was such a guy here

A friend got a new NZXT Phantom White, so he'll be happy to read this...thanks for sharing.

Well, I am here! And, over there.... and there.... I'm in lots of places lol. Seriously, if you or your buddy have questions, problems, concerns, don't hesitate to ask.

ATMINSIDE said:
In the short time that I've been here, I've noticed this too.

Mr.Guvernment · Jul 16, 2012

not all is lost then in the PC world!

glad i got an Nzxt case and psu!

snod33 · Jul 16, 2012

I have also had good service from after sales. I bought the Beta Evo which came with a blue led 120mm fan which leaked the lubricant onto the fan cowling. I used NZXT's new reporting system and was supprised at getting a reply within 1 hour. I explained what was wrong and also i had broken one of the hdd rails, and where i could buy more in the UK. He said to leave it with him. I got an answer about 10 mins later saying he was shipping a new fan. Great i thought, 3 days later i received 3 shiney new blue led fans and a full set of rails. Now thats what i call service. My next case or anything else i need to buy will be NZXT branded. Thank you NZXT for putting my faith back in major suppliers.

ATMINSIDE · Jul 16, 2012

XNine said:
That sounds awesome! Definitely post pics of it. Personally, I'd like to see NZXT do a revamp of this case (it is showing its age now) and iron out a few issues, such as the beveled top edge.

Is there somewhere we can make suggestions for that? I would re-buy this case if it was taken to the spit-shiner's

ivanlabrie · Jul 16, 2012

Hmmm, just wondering how to mount a p/p H100 in the Phantom...Perhaps a rep can chime in

ATMINSIDE · Jul 16, 2012

ivanlabrie said:
Hmmm, just wondering how to mount a p/p H100 in the Phantom...Perhaps a rep can chime in

Go custom and hang a 360 off the back :attn:

Yours is the mid-tower Phantom, right?

ivanlabrie · Jul 16, 2012

ATMINSIDE said:
Go custom and hang a 360 off the back

Yours is the mid-tower Phantom, right?

Nope, a friend owns the full tower one...I have a CM 690 II and soon a mux-120 black, so I won't deal with AIO's at all. I'd go straight to custom loops if I had too.

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