- Joined
- Dec 27, 2008
> Dear Mr. Trent,
>
> Your RMA has been received; however there is a delay in processing as your unit was received with (trace damage), which is not covered under the ASUS manufacturer warranty. Due to the severity of the physical damage your unit is not repairable and needs to be replaced. For your reference, please review the attached pictures. For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com , http://support.asus.com , and/or refer to your User Manual. If you would like to continue with the RMA process for your ASUS product, please return the completed and signed credit card form by one of the following methods:
>
> Fax: 510-797-2102 (Attn: Monica)
>
> Email: [email protected] (PDF/JPG formats accepted only)
>
> Payment will need to be received no later than (2/22/13) to prevent your RMA from being returned unrepaired on (2/26/13). The repair process will take approximately 5-10 business days for repairs to be completed once payment has been approved.
>
> Cost of Replacement(all amounts are USD) – Please print out form and physically sing form before submitting:
>
> Parts - $90.00
>
> Shipping – please select one shipping method only on credit card form
>
> Sales Tax** – please select one option only on credit card form (NO TAX ON LABOR)
>
> **Only if you reside in California or Canada will sales tax be charged. If you are outside California or Canada, please select “none”.
> All credit card forms must be received with a physical signature for credit card payment processing. If sending via email, you will need to complete the form, sign, and scan as a PDF/JPG format.
My reply:
Monica,
Why does your warranty not cover trace damage? Why should that failure be treated any different than another component failure? This problem is not from physical damage, neglect or abuse. I am an experienced system builder and not an amateur. I know how to install these things. The motherboard was installed one time only and the memory along with it which remained in place for one year. If this is the way Asus treats their customers you can bet I'll look in another direction for future purchases and will also encourage my friends to do the same.
I would like to talk to a customer service rep about this issue. Can you give me a name and phone number?
Sincerely,
Harry Trent
>
> Your RMA has been received; however there is a delay in processing as your unit was received with (trace damage), which is not covered under the ASUS manufacturer warranty. Due to the severity of the physical damage your unit is not repairable and needs to be replaced. For your reference, please review the attached pictures. For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com , http://support.asus.com , and/or refer to your User Manual. If you would like to continue with the RMA process for your ASUS product, please return the completed and signed credit card form by one of the following methods:
>
> Fax: 510-797-2102 (Attn: Monica)
>
> Email: [email protected] (PDF/JPG formats accepted only)
>
> Payment will need to be received no later than (2/22/13) to prevent your RMA from being returned unrepaired on (2/26/13). The repair process will take approximately 5-10 business days for repairs to be completed once payment has been approved.
>
> Cost of Replacement(all amounts are USD) – Please print out form and physically sing form before submitting:
>
> Parts - $90.00
>
> Shipping – please select one shipping method only on credit card form
>
> Sales Tax** – please select one option only on credit card form (NO TAX ON LABOR)
>
> **Only if you reside in California or Canada will sales tax be charged. If you are outside California or Canada, please select “none”.
> All credit card forms must be received with a physical signature for credit card payment processing. If sending via email, you will need to complete the form, sign, and scan as a PDF/JPG format.
My reply:
Monica,
Why does your warranty not cover trace damage? Why should that failure be treated any different than another component failure? This problem is not from physical damage, neglect or abuse. I am an experienced system builder and not an amateur. I know how to install these things. The motherboard was installed one time only and the memory along with it which remained in place for one year. If this is the way Asus treats their customers you can bet I'll look in another direction for future purchases and will also encourage my friends to do the same.
I would like to talk to a customer service rep about this issue. Can you give me a name and phone number?
Sincerely,
Harry Trent