- Joined
- Jul 28, 2012
- Location
- USA
Hey all, have had the board since July of 2013 and for the most part have been very happy with it. About a week and a half ago (jan 3rd) while playing Far Cry 3 my screen flickers and then crashes. PSU still running, VGA fans spinning, case fans, H80i fans/pump still rockin but no screen and no power to any USB port.
I shut it all down, restart and I get stuck on the ASUS TUF splash screen...cannot get into bios, dead USB ports but everything else running as before (or at least they look like they are).
Restart again only with the side open (to see the LED lights) and the lights cycle on through (vga on, then off....ram on then off...cpu on then off...then it stops on the boot device led and it persistently stays lit and red there.
I unplug all items from all USB ports leaving only a keyboard in the PS2 port...the keyboard now lights up but no change, unable to get into bios, stuck on splash screen.
I unplug the AC power, clear the cmos (both by battery and jumper) Then I disconnect everything SATA (1 DVD rom, 1 SSD, 2 Mechanical HDD), I then remove all sticks of ram but 1 (had 4 sticks, left 1 4gb stick) and I connect one old school logitech USB keyboard. So pretty much all thats connected here is a video card, CPU, H80i, PSU, one stick of 4GB ram, one USB keyboard and NOTHING else.....result: Same: All LED's on the board cycle on through, then stop at boot device, persistent red. Asus splash screen and no way to get into bios as no keys works either PS2 or USB (even though the keyboard lights up on PS2, still unable to go to bios)
Sooooooooo I call ASUS and they are sending me a new board cross ship. I am beyond UNHAPPY with the service I got from ASUS 10 days later and I STILL have no board. Ive had to call them 6 and 7 times after being all upset with them on the phone today is when I get their email that a board will ship today....
My question:
Anyone have any experience with Customer Service from any other brand like say Gigabyte or MSI? Been buying ASUS boards for years and have always hated their CS but this is by far the worst experience I have had with them. I love love love love EVGA customer service (despite always buying ASUS boards I have NEVER bought a GPU from them...) but they only have Intel boards
Thanks in advance
I shut it all down, restart and I get stuck on the ASUS TUF splash screen...cannot get into bios, dead USB ports but everything else running as before (or at least they look like they are).
Restart again only with the side open (to see the LED lights) and the lights cycle on through (vga on, then off....ram on then off...cpu on then off...then it stops on the boot device led and it persistently stays lit and red there.
I unplug all items from all USB ports leaving only a keyboard in the PS2 port...the keyboard now lights up but no change, unable to get into bios, stuck on splash screen.
I unplug the AC power, clear the cmos (both by battery and jumper) Then I disconnect everything SATA (1 DVD rom, 1 SSD, 2 Mechanical HDD), I then remove all sticks of ram but 1 (had 4 sticks, left 1 4gb stick) and I connect one old school logitech USB keyboard. So pretty much all thats connected here is a video card, CPU, H80i, PSU, one stick of 4GB ram, one USB keyboard and NOTHING else.....result: Same: All LED's on the board cycle on through, then stop at boot device, persistent red. Asus splash screen and no way to get into bios as no keys works either PS2 or USB (even though the keyboard lights up on PS2, still unable to go to bios)
Sooooooooo I call ASUS and they are sending me a new board cross ship. I am beyond UNHAPPY with the service I got from ASUS 10 days later and I STILL have no board. Ive had to call them 6 and 7 times after being all upset with them on the phone today is when I get their email that a board will ship today....
My question:
Anyone have any experience with Customer Service from any other brand like say Gigabyte or MSI? Been buying ASUS boards for years and have always hated their CS but this is by far the worst experience I have had with them. I love love love love EVGA customer service (despite always buying ASUS boards I have NEVER bought a GPU from them...) but they only have Intel boards
Thanks in advance
Last edited: