- Joined
- Nov 15, 2010
- Location
- USA
Had a broken rollie wheel on a HAF 932 case, but it was out of warranty. So I contacted Cooler Master about ordering a replacement wheel. They pointed me to a link where you could buy an entire hardware kit with all the screws and stuff.
When I replied back and asked if there was any way to buy just 1 wheel, they advised they don't sell them individually and therefore they were going to ship a replacement wheel for free.
Well the wheel arrived in the mail as promised. In fact, they actually sent a new pack of 4 wheels. And they didn't even charge for shipping either.
Now that's customer service for you.
When I replied back and asked if there was any way to buy just 1 wheel, they advised they don't sell them individually and therefore they were going to ship a replacement wheel for free.
Well the wheel arrived in the mail as promised. In fact, they actually sent a new pack of 4 wheels. And they didn't even charge for shipping either.
Now that's customer service for you.