Newegg Releases Statement Regarding Fake Processors

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Newegg has released a statement that sheds some light on the fake processor story we have been following since Friday:

Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.

Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us “demo units.” We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.

(Received by email: Monday, March 8, 2010 – 7:26 PM EST)

It appears that D&H Distributing is not involved, perhaps those cease and desist letters were warranted? In my estimation, Newegg has made every effort to  rectify the situation with customers who received the fakes. In the meantime, stay tuned for more updates. I expect Newegg and Intel to continue their investigations. Hopefully within the next several days more details will emerge as to how this happened.

mdcomp

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