How do you RMA an Intel CPU if you need to, what do you need and where do you go?
I was always under the impression that one has to have the retail box, CPU and HSF to RMA a processor. I would like to share with the members here the process and what you need. I successfully RMA’d a defective C2D E8600 recently.
Eligibility to RMA CPU
Retail box – 3 years from date of sale
OEM – 1 year from date of sale
Conditions : CPU must have no physical damage, also it is up to Intel to still void the RMA if they find that the CPU was damaged by the user.
What do I need?
CPU - make sure you write down exactly what is inscribed on the CPU IHS, all the numbers. You would also need the two lines of digits printed on the black PCB on the middle lower end of the CPU (see below).
CPU heatsink and fan (HSF) - sometimes they will ask you the numbers printed on the HSF, sometimes not.
Who do I contact?
Use this link to the Intel warranty page, then click the Live Chat Support image (pictured below) as that is the most effective way and gets your RMA in less than 20 minutes.
You will need to provide your shipping address, e-mail, telephone number etc for them to log and process the RMA. Once approved they will e-mail the RMA number and instructions to complete the RMA.
The process is quite simple. You ship the defective unit (CPU and HSF) to Intel. Once they receive and inspect it, they will ship you the replacement. It takes about 10 business days to get your CPU back from the date you ship the defective one.
If you are RMA’ing the CPU in the US and have bought it elsewhere say in Asia or Europe they will ask a nominal fee to process (was around $20 recently).
NOTE – We do not promote or condone RMA’ing of processors if you have intentionally damaged the CPU or you want to RMA the CPU to get a “better” CPU, this process is only to be used for defective CPU’s