If you’ve been online at all in the past week, you already know all about the counterfeit CPU issue with Newegg. If not, head to the Overclockers.com homepage and you’ll see plenty of articles about it.
I just received a promotional email from SuperBiiz (or ewiz) titled “The Genuine CPU Sale.” It didn’t take long, and I expected companies to attempt to use this to their advantage from a marketing standpoint, but I didn’t expect it to be so blunt.
Here’s the main graphic/banner from the email.
SuperBiz Genuine CPU Sale Banner
And here’s a less-cropped one of the whole email.
SuperBiz Genuine CPU Sale Email
And the link to the Genuine CPU Sale, followed from the banner, is here. They could have at least offered better sale prices, especially on the 920.
03-10-10 09:36 PM
03-10-10 09:51 PM
03-10-10 09:59 PM
03-10-10 10:52 PM
That's pretty funny though sno.lcn, thanks for sharing that.
Matt
03-11-10 12:12 AM
03-11-10 12:24 AM
03-11-10 12:41 AM
03-11-10 12:53 AM
so shady, they figure some people might have got scared away so lets cash in...
03-11-10 05:59 PM
Fact is, that problem with fake CPUs could have happened to anyone, including the company that ran the ad. Newegg is so much bigger than those other guys, so they get the kind of attention that those other guys just wish they could get.
Also, the issue is not, "Are you having a problem?" The real issue is, "How are you responding to the problem? Doing right by your customers?" And using this test, aside from that initial press release, I think Newegg did pretty well.
Some of you guys may remember when some lunatic went around the USA putting bad stuff in Tylenol bottles. Well, J&J went public with the info right away, pulled all the inventory from store shelves, kept the public fully involved, and then came out with tamper-resistant packaging. Guess what happened?
The public loved J&J, because they didn't try to cover up. Now let's look at all the problems with Toyota cars. It seems that Toyota has been covering up for years, and man, are they paying for it. It may be years, if ever, before they recover their reputation.
Or just look at Tiger Woods. I think you all get the idea.
x509
PS: I'm going to continue to do all my business with Newegg. I'll go elsewhere only if I need something exotic, like specialized W/C stuff.
03-21-10 11:42 AM
What ever happened to fairness in this country?
03-21-10 01:32 PM
http://www.resellerratings.com/store/Newegg
http://www.resellerratings.com/store/eWiz
eWiz isn't bad there but Newegg is almost flawless. The way they handled the issue was great and aside from juvenile ADD-afflicted rants that went crazy over wording by a few people who weren't even affected anyway I didn't see any serious complaints.