Well, I got it when it first came out, and tried to return it after the first week (EB games coincidentally recinded their return policy one week before SB came out).
I wasn't able to play it the first night because the servers all crashed. After that, I was mostly able to log in, but the game was plagued with a horrible boomerang effect, which is a kind of annoying lag.
Graphics were subpar, interface sucked (trying to move inside a structure was a chore), but the game setup and character building was phenomenal. It would have been a great game if it came out 3 years ago.
Playing DAOC for two years spoiled me, since I equate any online game to that. It had a flawless launch, and even though the big joke about DAOC was that we were all paying to play a beta, it was still a solid game.
SB, on the other hand, was something I could not get into because it seemed poorly planned & launched. Maybe things have changed since March or May, but I chose not to pay a monthly fee for that game.