Asus... is starting to suck

[madhatter256]

So... we sent in 4 P5KPL-CM motherboards to RMA. Some did not post, while the rest had issues not recognizing hard drives, etc...

So we sent them all in to Asus for replacement/repair.

In the end, out of the 4 replacements, one was actually good. The other three were replacements but had problems, too. Each of them unique...

1. Bad temp sensor - would report CPU temp and chipset temp as 200Celcius. BIOS update/downgrade did not help.
2. Would not detect hard drive/optical drive - same motherboard we sent back as it matched the serial number of the original, yet their invoice declared it was replaced.
3 Eight swollen capacitors - yes, eight swollen capacitors. One was leaking, the rest were bulging.

My god, asus! This is unacceptable!

This isn't the first time this has happened... We had issues like this when they released the p5RD2-VM, which was plagued with design defects (over-heating mosfets that would cause RAM to fail tests and BSOD), every board they sent back to us from replacement said it was working... We had a 40% failure rate.

Then the issue with the P5N32-E SLI.... 60% failure rate.

I have yet to purchase an Asus board and these are the reasons why... both in the high-end sector and the low-end sector of their product line.

I've been noticing a decline in their service and quality in the past 5 years.

/end rant

 

[Trap05]

Sorry to hear about your bad luck/experiences but I think you're the exception to the norm...I've been using Asus almost exclusively for the last 7 years. I honestly don't remember the last time I had to RMA a board they just work.

 

[720x770]

To me, Asus started sucking since S939. They still make some OK boards, but I've seen/heard a lot of problems arise from many of their boards.

 

[Aynjell]

To me, Asus started sucking since S939. They still make some OK boards, but I've seen/heard a lot of problems arise from many of their boards.

I've never had an Asus board I liked. My friend (dripnazi) however had an asus striker II and it did the impossible with nforce 7 hardware. It overclocked a q6600 to 3.7. It didn't last very long (maybe a year or two, which is seriously out there, so good job asus). But, the replacement boards lasted weeks.

Almost like the one that lasted was the exception. With that said, I won't ever buy Asus because they can't make up their ****ing mind. There, I said it. Nobody needs 10 different motherboards all with very minor variations. Nobody needs that. Save the money on running different products, and sell a few better ones. Nobody needs to have a lineup so packed that boards are seperated by about 10$ from 150 to 300. That's just freaking rediculous.


Because of this, I won't buy asus. Because they can't make up their mind on what they want to sell and because figuring out what the best board for me was, was freaking impossible. DFI released one p55 regular atx board. It reviewed well, looked good, and had all the features that mattered. I bought it. Asus released about 4 different boards that would have met one need or another, but all of them were a compromise one way or the other.

 

[petteyg359]

I've always gone with Asus boards for Intel and MSI for AMD (at least when buying new). Haven't had to return any motherboard from either so far.

 

[jokers_greg]

never had a problem with asus, RMA is very fast and from my experience, and always repaired or new. Anyway, just my experiences

 

[Marshmallow64]

I have only been using Asus, Gigabyte, or MSI for awhile now and never had any problems with the 3. Sorry to hear about your experiences though.

 

[sobe]

To me, Asus started sucking since S939. They still make some OK boards, but I've seen/heard a lot of problems arise from many of their boards.

Feel the exact same. Went to DFI for their LanParty nF4 Ultra-D board for S939 due to issues with 3 seperate S939 boards from ASUS, then going back to Intel for Core2 I've been using Gigabyte pretty exclusively except for tinkering with an Abit IP-35 Pro, which IMO was the best P35 board I've had a chance to mess with.

 

[DocClock aka MadClocker]

I used Abit exclusively up till the bad caps issue, and had to rma several boards..but their rma process was at that time exceptional, and they even let me drive to silicon valley (I forget,Santa Clara, or Cupertino?) to pick up my rma board rather than waiting on the ups truck,but in the process of all my personal rma's I decided to look at Asus, and built a CUS-L2C (socket 370 Tualitin setup) for a friend and while I didn't like the way the setup menu was organized, the board was easy enough to setup and as far as I know, it is still running today..but like I said, I hated the setup, and if I remember right, I didn't care much for the board layout.....I have never built another.

Right now, it seems like Gigabyte is the current fav along with MSI and DFI.
Anymore, I just try to go with whatever brand/model everybody else is having the best luck with and research for myself the specs...and I try to stick with Intel chipsets for Intel cpus and while I don't have much experience with AMD cpus I would likely stick with AMD chipsets also unless convinced otherwise.

 

[repo man11]

I miss Epox.

 

[madhatter256]

I miss Epox.

Me, too!

I hear their engineers and techs formed a new company called Supox, but I have yet to see any motherboard with that name on it, yet.

 

[Niku-Sama]

to me asus started sucking in the P2 days

(thats pentium 2 not phenom 2)