SOLVED Can't Clear User Name & Password

[jrank001]

Hi Folks:

I hope this is the correct place for this question. I've done everything I can think of to clear my online banking web page from autoloading my user name and password.

Thankfully it only does it on my deck top computer. I went into my Google account and cleared all saved passwords and I went to internet options and did same.

I've inserted a pic of the log in screen. The user name shown is not the correct one that I use. Somehow this changed and I don't know how that happened either. I feel like a noob because I can't figure this out

Any ideas would be welcome.

 

[Janus67]

what browser

 

[wagex]

try another browser?
try clearing browsing history and cache?

 

[jrank001]

try another browser?
try clearing browsing history and cache?

I did that no luck

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what browser

Google Chrome

 

[Janus67]

So even using another browser doesn't work?

 

[WhitehawkEQ]

Clear all cookies.

 

[UltraTaco]

I think it might be under "autofill".
Cookies only keep you signed in, but auto fill forms keep your name and password data.

 

[jrank001]

So even using another browser doesn't work?

Correct

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Clear all cookies.

I did that

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I think it might be under "autofill".
Cookies only keep you signed in, but auto fill forms keep your name and password data.

Tried that also

 

[UltraTaco]

interesting

 

[Janus67]

If it is autofilling even with a different browser (firefox/IE/edge) then it isn't something to do with your browser. Do you have a password manager application installed (lastpass/keepass/etc?)

I assume it works as expected from a phone or another computer?

Have you tried going into safe mode (with networking of course)?

 

[storm-chaser]

A little extreme this option is but if all else fails you could create a new user profile and go from there. That will reset everything.

 

[UltraTaco]

Yeah, call a bank if they dont allow 2 usernames for one account and have them delete the culprit

 

[trents]

Do you have "sync" turned on for all of your browser products on all of your devices?

 

[wagex]

It just might be their website got borked. wanna link so we can confirm?

 

[jrank001]

If it is autofilling even with a different browser (firefox/IE/edge) then it isn't something to do with your browser. Do you have a password manager application installed (lastpass/keepass/etc?)

I assume it works as expected from a phone or another computer?

Have you tried going into safe mode (with networking of course)?

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I just checked with explorer. It did not autoload. So it looks like this is google specific.

 

[Janus67]

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I just checked with explorer. It did not autoload. So it looks like this is google specific.

Try downloading the chrome canary version, can sit side by side but is separate.

 

[Alaric]

The user name changed? Is the password still correct? If the site is auto filling the user box the password may be incorrect as well. If they're both wrong I would ignore it.

 

[trents]

Disable sync and then try changing the info before switching it back on.

 

[habbajabba]

You need to let google know your new passwords before they will log you in.

 

[jrank001]

Disable sync and then try changing the info before switching it back on.

Sync was disabled