Catalyst won't install!!!

[sgvnut]

I started on a build for a buddy of mine.

Antec Three Hundred ATX Mid Tower Gaming Computer Case
ASRock Z77 Extreme4 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX
Intel Core i5-3570K Ivy Bridge 3.4GHz (3.8GHz Turbo) LGA 1155
Cooler Master Hyper 212 Plus 120mm Sleeve CPU Cooler, RR-B10-212P-G1
HIS IceQ X H785QN2G2M Radeon HD 7850 2GB 256-bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX Support Video Card
G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000) Desktop Memory
Antec NEO ECO 620C 620W Continuous Power ATX12V v2.3 / EPS12V 80 PLUS Certified Active PFC Power Supply
ASUS Black Blu-ray Burner SATA BW-12B1ST/BLK/G/AS
OCZ 120GB Vertex 3 SATA 6Gb/s 2.5-Inch Performance Solid State Drive (SSD)
Seagate Barracuda Green 2TB SATA 6Gb/s 64MB Cache 3.5-Inch Internal Bare Drive ST2000DL003

Put everything together and installed windows 7 home premium x64. I've been trying to get Catalyst Software Suite to install for the last couple hours. I keep getting the Application Install: install package failure. I've tried almost everything but getting the same stupid error.

Catalyst™ Install Manager
Installation Report
07/06/12 18:38:05


Hardware information
Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x6819
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x201c
Subsystem vendor ID 0x1787
Other hardware

Existing packagesAMD Catalyst Install Manager
AMD APP SDK Runtime
AMD Display Driver
HDMI/DP Audio Driver
Microsoft Visual C++ 2010 Redistributable
AMD Accelerated Video Transcoding
Catalyst Control Center

Packages for install
AMD Catalyst Install ManagerFinal Status: Success
Version of Item: 8.0.881.0
Size: 20 Mbytes
AMD Display DriverFinal Status: Success
Version of Item: 8.980.0.0000
Size: 90 Mbytes
HDMI/DP Audio DriverFinal Status: Success
Version of Item: 7.12.0.7706
Size: 1 Mbytes
AMD Drag and Drop TranscodingFinal Status: Fail
Version of Item: 2.00.0000
Size: 1 Mbytes
AMD Media Foundation TranscodersFinal Status: Fail
Version of Item: 1.0.70611.1329
Size: 1 Mbytes


Other detected devices

Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaab0
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaab0
Subsystem vendor ID 0x1787


Error messages
Application Install: install package failure!
Application Install: install package failure!


I'm starting to think it might be a hardware problem or incompatibility. This is my first experience with a higher end ATI card and might be my last.

After I installed windows, I installed all the MB drivers and then downloaded the latest driver from amd website. I tried 12.6, 12.4, the CD that came with the GPU, downloaded the latest driver from HIS website and none of them worked. I tried updating windows first. It all gave me the same error. I tried uninstalling and deleting everything from registry. Tried re I tried pulling each stick of ram to make sure it wasn't the ram. Tried uninstalling Microsoft Visual C++ first. Same result!!!!

The last thing i tried was reinstalling windows and tried installing the video card driver before installing the MB drivers. Same thing. Any idea what's wrong? Suggestions on what else I can try? Could it be hardware issue? MB or GPU? I'm thinking about sticking in my 560ti from my own computer in there to see if it works.

 

[redduc900]

Assuming you downloaded the x64 version of the installer package (http://www2.ati.com/drivers/12-6_vista_win7_64_dd_ccc.exe), have you tried running the *.exe as administrator?

 

[sgvnut]

Assuming you downloaded the x64 version of the installer package (http://www2.ati.com/drivers/12-6_vista_win7_64_dd_ccc.exe), have you tried running the *.exe as administrator?

Yes I've tried that. Same failed message. Only thing left I can think of trying is try the card on a different computer and/or stick a different video card onto the MB and go from there. And avoid ati in the future.

 

[RJARRRPCGP]

Looks like you possibly have a corrupted download.

 

[sgvnut]

Looks like you possibly have a corrupted download.

I don't think so because I've tried downloading and redownloading different versions from ati website. They all gave me same error. I tried the CD that came with the video card and get the same message. I also tried downloading 2 different versions from HISdigital.com. Also, downloading from different computer.

Do you think its possible i'm looking at a hardware problem?

 

[wingman99]

Can you try the video card in a different computer?

 

[sgvnut]

Can you try the video card in a different computer?

yeah I will try that tonight. I'll let you guys know what happens. I can't seem to find anyone online with the same problem.

 

[sgvnut]

Hey guys i just had the chance to test out the video card some more. I put the HD 7850 into my q6600 system and it works fine. Catalyst Suite installed without a hitch and i played D3 for an hour with no problems.
I also put in my gtx 560 ti system and the drivers installed without any problems. I'm trying to test it out right now. I don't have any games installed on it yet so i just downloaded 3dmark11 and running a test at the moment.
Would it be possible that the hd 7850 is just not compatible with the asrock motherboard? Any more ideas on how I can narrow down to my problem?

 

[Woomack]

Try to download full Framework 4.0 package from MS site and check if it's helping. Also be sure that you downloaded all patches from windows update.

You have errors in:
AMD Drag and Drop Transcoding
AMD Media Foundation Transcoders

Not like you will really need these packages. These are quite normal errors when your system is missing some components, patches etc.
Btw. without these packages you can still play games without any issues. What you really need is driver and maybe CCC if you want to switch some options. There is really nothing to worry about.

 

[QuickFast]

Microsoft Visual C++ 2010 in W7 sp1 is fudge try uninstalling C++ 2010 and installing AMD drivers again it will install a different ver. of C++ 2010- hope it helps

 

[sgvnut]

I'm starting to think its something with the ASRock motherboard. The new ATI card on my old q6600 runs the test fine and plays d3 fine and also does the windows performance index without any problems.
On the new build, with the gtx 560ti, even though it seems the driver installed properly, it doesn't seem to be able to complete any of the tests. When I try to do the Windows Experience Index, it says "The Windows Experience Index for your system could not be completed. Cannot complete the requested assessment. This system does not have the necessary multi-media support to run the requested assessment."
When I tried to run the 3dmark benchmark and it keeps showing that my results have problems with the Virtu MVP Hyperformance. At first it said to update it, i updated it, then it says that i need to disable it. After i disabled it and ran the test again it still says I need to disable it. I'm about to try uninstalling the Virtu MVP thing and try to run the test again.
I will probably swap the ATI card back over and try to mess with the microsoft c++ stuff one more time and if it doesn't work i'm suspecting the Motherboard and exchange it.

 

[sgvnut]

Ok, I actually uninstalled the virtu MVP thing and looks like 3dmark test completed fine but still unable to run the windows performance index test. I will try installing Diablo 3 and see if it plays.

 

[Neuromancer]

Are you disabling MVP in software or in BIOS. First thought about AMD driver issue was IIRC some people needed dance instructions on Z68 to get cards working properly.

Install IGP drivers.
Disable IGP in bios install discrete card
Install Card drivers
Reenable IGP in BIOS
Restart enable hybrid mode in software.

 

[sgvnut]

Are you disabling MVP in software or in BIOS. First thought about AMD driver issue was IIRC some people needed dance instructions on Z68 to get cards working properly.

Install IGP drivers.
Disable IGP in bios install discrete card
Install Card drivers
Reenable IGP in BIOS
Restart enable hybrid mode in software.

I just tried disabling IGP in bios and then installing catalyst suite and got the same error message.

Try to download full Framework 4.0 package from MS site and check if it's helping. Also be sure that you downloaded all patches from windows update.

You have errors in:
AMD Drag and Drop Transcoding
AMD Media Foundation Transcoders

Not like you will really need these packages. These are quite normal errors when your system is missing some components, patches etc.
Btw. without these packages you can still play games without any issues. What you really need is driver and maybe CCC if you want to switch some options. There is really nothing to worry about.

I will try this next. So these two packages are not needed for the card to operate properly? The error message pops up and makes it look very important like my installation is incomplete and will not work or something. If these 2 packages are not even needed I'm not going to waste that much more time on this issue. Was going to exchange the motherboard thinking that's where the problem is.

Thanks for all the advice and responses!

 

[QuickFast]

Did you try removing Microsoft Visual C++ 2010 Redistributable form add\remove programs in the control panel then re-install the amd drivers there's a version of Visual C++ 2010 that wont let AMD ccc install right

 

[wingman99]

Can you run prime95

 

[sgvnut]

Did you try removing Microsoft Visual C++ 2010 Redistributable form add\remove programs in the control panel then re-install the amd drivers there's a version of Visual C++ 2010 that wont let AMD ccc install right

In just tried it and it did not work. Uninstalled 4 or 5 different versions of the microsoft visual c++ before installing the catalyst suite and got the same exact error.

 

[sgvnut]

Can you run prime95

Ok, not sure what that does but I just downloaded and started a test right now.

 

[wingman99]

I just want to make sure your CPU and memory are stable

 

[QuickFast]

Can you take a screen shot of the error i think i might be miss under standing you when you are saying that Catalyst Software Suite is not installing iam thinking Catalyst Control Center\CCC - Is the video card drivers still working even if you get the error?