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FrozenCpu == no no

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Xenocide

Member
Joined
Feb 23, 2004
Location
Charlotte, NC
ok so yesterday, i had a brand new vantec stealth 420 sleeved from frozen cpu. the fans didnt' spin at all what so ever. so i called them up. they told me it was a new temperature control system. i called bull**** on them, but they refused to give me a new one or an rma. so uh yea after 2 hours in my rig, i had flames shooting out the back of my powersupply...with black smoke rising up. so i emailed the owner of the store, and i got this very nice response back

Jeff

Go **** yourself

Mark Friga Jr.
MCSE/MCP/A+/Net+
www.frozencpu.com
President and CEO
1877.243.8266

im never dealing with them again. they rip you off and can't even be nice to their buyers..
 

NiTrO bOiE

Member
Joined
Dec 15, 2002
Location
Charlotte, NC
Ouch, very unprofessional. I'd call back again tommorrow and demand an RMA, if that fails, take it to BBB. At least you know that response wasn't automated....
 

Turd Furguson

Member
Joined
Jun 1, 2003
Location
Ashland, KY
I had a major issue with FrozenCPU before with a power supply. I bought a Blue Light Special and it came DOA. It took me 3 phone calls to get an RMA. I was greeted with a guy chomping on food 2 times.

They ended up losing my PSU that I had signature confirmation on. I called and was put on hold 3 times for a total of 30 minutes and they told me to call back later b/c they had to look for it.

I ended up getting very angry and posted here. SSS contacted the owner and we got everything worked out and got a price reduction on my next item.

Tell SSS and he will get the ball rolling for you. ;)
 
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Xenocide

Xenocide

Member
Joined
Feb 23, 2004
Location
Charlotte, NC
id rather not post what i said since i was in a fit of rage using many explitives since they wouldnt' let me rma it to begin with, but still he shouldn't have used that response.
 

penquissciguy

Member
Joined
May 6, 2003
Location
Maine
Xenocide said:
id rather not post what i said since i was in a fit of rage using many explitives since they wouldnt' let me rma it to begin with, but still he shouldn't have used that response.

You certainly didn't make it any easier on yourself cussing out the people you want to replace your broken hardware. I find that people are much more eager to help out those who treat them well.

That being said, an e-mail as you posted should never come from a business owner. I hope you get your issue straightened out.

Ken
 

TxAMD

Member
Joined
Jun 24, 2004
Location
College Station, Texas
I have to say cussing them out wasnt the best approach. But things get heated some times. If he sent me that email and my previous email was clean, then I would go ape sh*t.
 

b0bby

Member
Joined
Apr 22, 2004
Location
dutty south
sorry for the mishap but from experience these guys are very unprofessional on the phone. Ordering online where i never have to speak to them has always been good. Couple times i called them he told me to hang on, and i hear him chewing his lunch and sips his drink. oh well there shipping rates makes me look elsewhere these days. goodluck with getting your rma.
 

Andy82

Member
Joined
Apr 3, 2004
Location
Wisconsin
I just ordered from them not to long ago like a week ago had no problems what so ever i got a Thermalright SLK 900a from them got it in like 3days everything went smooth to.
 

Aslan

Member
Joined
Dec 10, 2002
Location
North Vancouver, Canada
Xenocide said:
nothing? lol, all the good ones will cancel it out

I would just post, at least it would make more people wary about purchasing from FrozenCPU. Interestingly, there is another person who posted that had almost exactly the same experience as you. It seems as though he ordered a $200 case with a baybus, with the baybus showing up, and the case not. :rolleyes:
 

FrozenCPU

FrozenCpu Proprietor
Joined
Jul 9, 2004
Xenocide- If you used less curse words in your email, you would have gotten a professional response. Swearing and threatening over email will illicit the response that i gave you. You should know that you get more with sugar than you do with vinegar. So why dont you post what YOUR email to me was, so people can see how you email companies demanding service and support-

Mark
 
OP
Xenocide

Xenocide

Member
Joined
Feb 23, 2004
Location
Charlotte, NC
well mark considering i contacted your company numerous times before and they did NOTHING about it, while i was acting rational. its not like you should expect me to still be rational after my computer has caught onfire from your horrible lack of people qualified to tell if a powersupply works by being told the fans do not spin.

ever think of that?
 

Ri0

Member
Joined
May 4, 2004
Location
Madison, WI
Mark,

No matter how upset and nasty the customer may seem, if you want to run a successful business you need to take the situation with a grain of salt. You need to explore the options of satisfying the customer before blowing them off. I've been in customer service for some time and have run m own business. It is crucial to treat your customers with respect and subdue your urge to tell them what for.

I hope you two work out your differences.
 

kosnosferatu

Registered
Joined
Jun 17, 2004
Location
Mequon WI
Mark, if a person has to try repeatedly and repeatedly to the point of rage then do you think that there could possibly be something wrong with the way you are handling things? Just replace the PSU, it went up in flames for crying out loud.
 
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