- Joined
- Jun 16, 2004
- Location
- Berkeley, CA
Wow, you should at least file a complaint with the BBB, maybe even take legal action.
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FrozenCpu == no no
- Thread starter Xenocide
- Start date
- Status
- Joined
- Feb 12, 2003
I have dealt with FrozenCPU many times in the past and have had an issue or two that they sorted out immediately. Their service is top notch and despite a part not working, they have always been willing to help. Perhaps you were a bit rude, or you did not give them enough time to look over the situation? I am sure Mark will take care of all of this, he is a good guy.
- Joined
- Jan 6, 2004
- Location
- South Dakota
Huh, I have never had any trouble with FrozenCPU. I have ordered from them many times and have had reasonably fast shipping. When I had a panaflo H1B die on me after only a month of use. I called FrozenCPU up, and asked them if they would be willing to do anything about it. The representative I talked to told me to send the fan in and they would replace it. The replacement took about a week to arrive after I sent them an e-mail that USPS tracking said it had arrive, but I figured I would give them slack for this considering it was not something I felt they HAD to replace.
Maybe I got this kind of service because I was friendly...it's something to think about.
thanks again FrozenCPU. I will buy from you again.
Maybe I got this kind of service because I was friendly...it's something to think about.
thanks again FrozenCPU. I will buy from you again.
Thanks for sticking up for us guys, We try really hard to have a good edge over the competitors. We try and offer sleeving services when most shops don't. The thing with Xeno guys runs a lot deeper than you all know about. There are several issues we have Xeno that are totally unrelated to this purchase of the PSU that he made.
I am not willing to talk about what these issues in depth we have with Xeno in a public forum, they involve issues far beyond the scope of this simple PSU. I can assure you all in here, that the reply to Xeno was not just from him emailing us using curse words, however his email was way over the top and even a Wal-Mart manager would have told you where to go.
The stick is way farther in the mud with us and Xeno and it its well over a year old at this point. Some issues we have with Xeno are our forums magically getting all the content deleted one day, a rabid email that came from our forums when Xeno had control over them, and several other debasing attacks on FrozenCPU that we feel he was either involved in directly or indirectly. I will not go farther than this into this situation, but Xeno is NOT JUST SOME customer that we decided to tell F*&*& Off. There is more behind these scenes.
I am the sole owner @ FrozenCPU and if anyone would like to discuss any other service issues that we have, I am always available via phone at our offices or by email. I can assure you we do not handle our normal customers this way. If anyones from OCFORUMS wants to make an order with me, I am willing to give 10% off to show our loyal support to this cummunity and squash this situation. Xeno- Dont reply to this, its not worth it, let it die before it gets out of hand.-
-Mark
I am not willing to talk about what these issues in depth we have with Xeno in a public forum, they involve issues far beyond the scope of this simple PSU. I can assure you all in here, that the reply to Xeno was not just from him emailing us using curse words, however his email was way over the top and even a Wal-Mart manager would have told you where to go.
The stick is way farther in the mud with us and Xeno and it its well over a year old at this point. Some issues we have with Xeno are our forums magically getting all the content deleted one day, a rabid email that came from our forums when Xeno had control over them, and several other debasing attacks on FrozenCPU that we feel he was either involved in directly or indirectly. I will not go farther than this into this situation, but Xeno is NOT JUST SOME customer that we decided to tell F*&*& Off. There is more behind these scenes.
I am the sole owner @ FrozenCPU and if anyone would like to discuss any other service issues that we have, I am always available via phone at our offices or by email. I can assure you we do not handle our normal customers this way. If anyones from OCFORUMS wants to make an order with me, I am willing to give 10% off to show our loyal support to this cummunity and squash this situation. Xeno- Dont reply to this, its not worth it, let it die before it gets out of hand.-
-Mark
OP
- Joined
- Feb 23, 2004
- Location
- Charlotte, NC
- Thread Starter
- #27
Mark, considering i had no control over your forums, i only did the grahpics for the designer, yet you leave me at fault for something that happens to your forums. i am sorry your servers were unsecure and i assume someone just ran an sql query to reset the admin password and screw with your forums. i do graphics, nothing else. i was in no position to "hack" your forums. if you call it that.
its pretty sad that you have to offer 10% off to anyone here just to get your customers back.
sorry that you had to go through this because of your horrible company, maybe you should be the one to drop it?
its pretty sad that you have to offer 10% off to anyone here just to get your customers back.
sorry that you had to go through this because of your horrible company, maybe you should be the one to drop it?
Wow, from what Mark has just said that makes me wanna shop from frozencpu even more. Tons of people know the shop, and I don't think one mishap is going to make people stop buying from there. Especially since Mark is even willing to sign onto a forum to talk to a customer with a problem. Without a doubt, that 10% off that you are willing to give to a OCForums member is extremely nice. Thank you Mark. 
OP
- Joined
- Feb 23, 2004
- Location
- Charlotte, NC
- Thread Starter
- #30
Viper2004 said:
yet he does nothing to try and resolve the situation, but offer everyone 10% off his store...
Having a company argue with a person on a forum just shows how unprofessional they are.
Me or anyone else i know isnt ordering from you guys ever.
Thanks for showing all of us how immature and childish the owner of your company is.
A 15 year-old is more mature than you are. Have a nice day.
Me or anyone else i know isnt ordering from you guys ever.
Thanks for showing all of us how immature and childish the owner of your company is.
A 15 year-old is more mature than you are. Have a nice day.
- Joined
- Aug 8, 2001
- Location
- Sunshine State, USA
eXCeSS said:
That's your prerogative, all I know is Mark from FrozenCpu is a VERY fair man, any issues he's ever had with our members in the past have been dealt with in a timely manner and Mark has always gone the extra nine yards to help the members of this community.
There is certainly more to this story than what's on the surface, and with that said this mud slinging is now over.
Xenocide, If you need assistance rectifying your gripe I will be happy to help you, but I will need a factual account of what transpired.
- Status
