When I parts supplier is out of line I want to hear about and when they do something good, or in this case correct an error, that also should be broadcast. Till this thing with Gigaram, I had almost all positive experiences with the Egg. I am here to now let everyone know that my faith in Newegg has been restored. They will be returning my restocking fee.
E-mail correspondence went as follows:
From: cs.service.wh1(ne).us [
[email protected]]
Sent: Friday, June 10, 2005 1:31 PM
To: John
Subject: RE: Gigaram PC3700
Dear John,
Thank you for contacting Newegg.
Since your RMA has already closed and you were previously refunded, it will be necessary to issue you a separate transaction to reimburse you for the restocking fee. Therefore we have issued a credit to your charge card for $26.90, the total amount of the restocking fee. Please allow your credit/debit card issuer approximately 2-5 business days to finalize the transaction and make the funds available.
For more answers or information please visit our FAQ's page <http:
www.newegg.com/app/faq.asp>
Best regards,
Delia Ortega
[email protected] <mailto:
[email protected]>
Newegg Customer Support
Tel: 800-390-1119
Fax: 909-395-8907
Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.
-----Original Message-----
From: John [mailto:
[email protected]]
Sent: Friday, June 10, 2005 8:49 AM
To: cs.service.wh1(ne).us
Subject: RE: Gigaram PC3700
Your attached invoice shows you are still charging me a $26.00 return fee for this Gigaram product. Please credit my account this fee.
I had high hopes that this would be a good high quality product. As the below referenced forum page shows, no one from this site of computer hobbyists who purchased Gigaram from you was happy with the product. None of it performed to the advertised specification. You are selling defective merchandise
As a long time satisfied customer (
[email protected] and
[email protected]) I would like to think that you would not treat me this way. Frankly you should be refunding me all my shipping costs also but I am only asking for the return of the re-stocking fee at this time.
http://www.ocforums.com/showthread.php?t=387919
Thank You,
John Walsh
-----Original Message-----
From: cs.service.wh1(ne).us [mailto:
[email protected]]
Sent: Friday, May 27, 2005 1:36 PM
To: John
Subject: RE: Gigaram PC3700
Dear John,
Thank you for contacting Newegg.
Our system shows that this item has been issued an rma number for return. The rma number you may use to return this item is 10740698. Please let us know if you have any further questions or concerns.
For more answers or information please visit our FAQ's page <http:
www.newegg.com/app/faq.asp>
Best regards,
Delia Ortega
[email protected] <mailto:
[email protected]>
Newegg Customer Support
Tel: 800-390-1119
Fax: 909-395-8907
Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.
-----Original Message-----
From: John [mailto:
[email protected]]
Sent: Thursday, May 26, 2005 12:47 PM
To: cs.complaints.wh1(ne).us
Subject: Gigaram PC3700
Newegg SO# 12442564 Invoice #11129880
I got the PC3700 2226 Gigaram. The label clearly states those specs.
This ram needs 2/3/2/6 timings to pass memtest at HTT200
It needs 2.5/3/3/7 timings to pass memtest at HTT233
All my other ram settings are set totally loose to give this stuff the best chance possible. 2t command rate, disable enleave etc.......
Each stick behaves the same way individually. It is not the motherboard or my chip. G.Skill, Corsair, and Twinmos have all performed well on this board . After through testing, I cannot get this ram to run at it’s specified timings.
I would like to return this ram for a full credit. I am a long time Newegg customer and this is the first product I have ever asked to return. I have already placed an order for some higher quality ram from your company.
I would very much appreciate the re-stock fee being waved.
Thank you,
John Walsh