How lenient is Newegg with RMA's?

[I.M.O.G.]

I was thinking that too, but since I had already done some guessing about the existance of the jumper on his board, I was gonna avoid doing any more.

This sounds like it could be fixed by a good CMOS reset or a hot swap.

BTW, I'm not sure if an hour is long enough to reset the CMOS by removing the battery.

By resetting the CMOS via the jumper, the two pins are connected and a current from the battery is allowed to pass through these pins which immediately resets the CMOS. Thats why using the jumper only takes a second.

I don't know how removing the battery resets CMOS and what is the minimum or maximum time it could take.

 

[gangrene]

i assure you, there is no clear cmos jumper

the manual says to clear cmos, remove battery for 30 seconds. i left it out for a hour.

also, i failed to mention that said mobo has dualbios. supposedly if it was the bios, the backup bios would've boot up
unless both of them are bad?

 

[Sharkman]

I just read through your manual and found something else you could try. This is near the last page in the manual under the FAQ section. Question #5 How do I clear CMOS:

1. Turn Off Power
2. Disco Power Cord
3. Take Battery Out and leave out for 10 mins OR use a metal object to connect the positive and negative terminals in the battery holder for 1 min. Connecting the terminals will short out the connection acting like a jumper would.
4. Reinsert Battery
5. Conn Power Cord, turn on Power
6. Start hitting DEL after hitting the power button. Enter Bios and load Fail-Safe defaults.
7. Save changes and reboot.

I have had a Gigabyte board in the past. I took it back after two days becasue I could not get ti to an error free state. It was the worst experience I have ever had with a mobo. I know some here love them and wouldn't trade them for anything. I have always had Asus mobo's after that, up till now. These forums have talked me into trying an Abit. We'll see how it goes

 

[Surfeit00]

they are pretty leniant

my friend had to rma an epox 8rda+ after it got messed up in a storm. He had to take off the insulation (for water cooling) on his mobo. There was a huge scratch on it after he took it off. He got a new one back a few days later...

 

[wanna_b_rich_13]

i wish YOU people who bash everyone who rma's stuff would stop.
if you look at the link he provided the mobo died of natural couses.it is designed to have over clocking features and that alone isnt enough by useing them to kill it.

A Dodge Viper has 500Hp and can reach speeds of 200MPH but that doesn't mean you should reach it!

Just like the previous reply.....if you drove your car and wrecked it into a tree, don't go to the dealer two days later and say it was defective. What would you say.....the brakes didn't stop me quick enough to prevent crashing when I reached 200MPH while trying to take a 90 degree bend!?!?!?

Take responsibility for your own actions.

 

[Silversinksam]

amen bro!
i now see why you are a senoir.
level headed and think about all sides before posting.

heck this might even be one of the best discussions ive seen on this subject.

and yes the reset jumper can be tricky even when it is working correctly. ive seen mobos come to life several days after being pronounced dead.

The criticism is partly due to the first post stating *cough*overclocking*cough*, people can jump to conclusions through no fault of their own.


When I first read this I thought about Gigabytes dual bios chips and if all else failed you could try swapping out the bios chips, but the suspected bad chip in the backup bios holder, perhaps by simply swapping them it may fire up. Naturally this should be done after all other options have been used.

As far as your original question, Newegg is very lenient with their RMA process, and unfortunately many people abuse their leniency, but to each their own.

 

[polarys425]

i'd be willing to bet in all legality, that if a board dies due to using the overclocking features PROVIDED BY THE MANUFACTURER, then the manufacturer cant void the warranty. the manufacturer knows when they sell a board with overclocking features, its gonna get used. it if the board itself cant handle the settings the bios allows, its not the fault of the user.

note: not following the manual is a totally different issue.

just like Dodge couldnt void your Vipers warranty if the motor blows up for turning 5,000rpm if the redline is 6,000.

 

[Ark325]

Gigabyte boards are using features that automaticaly overclock the processor now and sends boards with overclocking software. So it seems to me, Gigabyte wants the average Joe to overclock their boards, and they will do it for you.

When it comes to returns, you break it outside of normal limits, you bought it. Ive gone through 3 cdrom drives and 3 mice in a year before. Ive done my first RMA for a motherboard (NB up in smoke on first try) and its a long process, if you can avoid it, do. So far I could of bought a new motherboard, recieved it, bought another motherboard after reciving the first and got it delievered before New Egg started processing my RMA. Guess if I get home from work tomorrow and New Egg hasnt posted it recieved I will give them a call. Really looking forward to trying out my 9800pro over my 9600pro.

USPS: Your item was delivered at 10:03 am on January 06, 2004