How to fix dropped connection to web pages, requiring Reload of web page

[c627627]

When I connect to a 5GHz connection, I get 220 MBps but often when double clicking on a web page link, the connection is dropped and it doesn't connect to the page unless I RELOAD the page in browser.
No such problems at 2.4GHz but it's much slower at 2.4GHz than at 5GHz.

What can I do to make it not drop the initial connection @5GHz!?


I am testing my Internet Speeds after going through Router Firmware problems.

Verizon 5G at Home
30Mbps @Box by itself

35Mbps @2.4GHz through NETGEAR Router
220Mbps @5GHz through NETGEAR Router

105Mbps @2.4GHz through UBIQUITI Access Point


So I have to go through 5GHz NETGEAR Router because the highest technical support tier at UBIQUITI does not know why Windows 8.1 only displays UBIQUITI connections at 2.4GHz and not 5GHz.
Windows 10 displays both 5GHz and 2.4 GHz but not Windows 8.1 which I use 99% of the time.

But the question is what causes dropped initial connections @5GHz?

 

[EarthDog]

Sorry, can't help with direct knowledge... but I can say I don't get that in my (admittedly less complex) network ecosystem (Spectrum cable ISP, Surfboard modem, Asus Router) thankfully.

As far as basic troubleshooting, maybe try forcing a connection to a specific device (5 GHz Netgear, 5Ghz Ubiquiti - obviously has to be done in 10 for the latter) to isolate the hardware and see if it's one of the devices in the 'loop' or a product of something else (config).

What device(s) is this happening with? Smartphone....tablet....PC....all that connect to it?
Does having to reload happen again after you 'connect' for the first time (wondering if it's just the connection pulling itself together in the initial launch)?
Does Windows 8.1 recognize anything 5GHz (I see your thread at some site asking this already - many other sites have suggestions on how to fix it, typically a driver thing)?
Did 5GHz network show on Ubiquity prior to the firmware upgrade?
What have you tried so far??

 

[c627627]

I mounted Ubiquiti on the ceiling making its 2.4 GHz signal stronger. It's still half of what 5GHz can deliver.

Yeah, the reason everyone at Ubiquiti has no answer is that yes, Netgear 5GHz can be seen and used under Windows 8.1.
Ubiquiti's 5GHz only shows up when I reboot into Windows 10.

I think the signal drop is only when I initially double click on a web site shortcut and only under faster 5GHz Netgear connection. I will start paying attention. PC Windows 8.1. No issues under Win 10.

 

[c627627]

UPDATE: Yeah, 5GHz is faster but the drops make it unusable.
The drops occur frequently, not just at initial launch.

 

[EarthDog]

..and this is happening with multiple devices attached to the NG 5GHz, correct? Not a single device? So your smartphone, tablet, desktop, etc all drop when attached? Did the scope expand to just connectivity in general? Do you get cut outs when streaming, for example, or just web browsing?


Worth noting, you should be able to edit your posts to add new info (assuming nobody posted after, of course). LMK if that option isn't available.

 

[don256us]

I'm seeing what I think is multiple issues. In terms of signal reliability, the first thing that I would do is check for interference. You can download a progam to your current cell phone or an old cell phone for example. I know a few co-workers love using the old Nexus 5 and some home grown software that is semi popular to do that.

An easier option is to turn off the Netgear WiFi and have UniFi do a site survey. I'd have to look it up but I do it at home a lot as we get new neighbors around the house. Setting my WiFi to the most open air waves helps increase my reliability and speed. I would consider keeping the Netgear off as too many "choices" for WiFi can cause Winblows to switch back and forth as it tries to "help" you.

You could also, after you do a site survey and adjust accordingly, tell your computer to forget WiFi that you don't want to use. This could reduce indecisiveness in the alogorythm.

For the Win 8.1 issue, I'd say you have a driver issue. Perhaps it's the same driver you have for Win 10 but it may be corrupt. I would kill it from the 8.1 image and reinstall it.

Oh. I would also update all my Ubiquiti shtuff. (Yeah I wrote Shtuff. What of it?) I tend to live a little too close to the bleeding edge but I don't do Beta. That's where I draw the line.

2nd Oh. I wouldn't boost the Ubiquiti 2.4 if you already get full bars. In fact, I would consider reducing power to the 2.4 so that you just get the signal strength you want. Then play with boosting the 5Ghz. Again, AFTER you do a site survey and adjustments.

 

[don256us]

For clarification, a site survey is nothing more than looking to see what radios are broadcasting on what channels. Back in the day, every router defaulted to channel 6 so apartment dwellers really had it rough.

Today, especially with products like the UniFi line, you can tell the software to scan all of the channels and it will pick the best channel for you.

 

[Janus67]

One thing, why are you double clicking on links to open them?

 

[c627627]

Yes, often. Links are on my PC as shortcuts, it's MUCH quicker than opening a browser LOOKING for Bookmarks > LOOKING for specific links.
I could grow old and gray doing that.

Direct access to physical links on Desktop and WINDOWS Favorites folder.
SO much quicker.

I'm seeing what I think is multiple issues. In terms of signal reliability, the first thing that I would do is check for interference. You can download a progam to your current cell phone or an old cell phone for example. I know a few co-workers love using the old Nexus 5 and some home grown software that is semi popular to do that.

An easier option is to turn off the Netgear WiFi and have UniFi do a site survey. I'd have to look it up but I do it at home a lot as we get new neighbors around the house. Setting my WiFi to the most open air waves helps increase my reliability and speed. I would consider keeping the Netgear off as too many "choices" for WiFi can cause Winblows to switch back and forth as it tries to "help" you.

You could also, after you do a site survey and adjust accordingly, tell your computer to forget WiFi that you don't want to use. This could reduce indecisiveness in the alogorythm.

For the Win 8.1 issue, I'd say you have a driver issue. Perhaps it's the same driver you have for Win 10 but it may be corrupt. I would kill it from the 8.1 image and reinstall it.

Oh. I would also update all my Ubiquiti shtuff. (Yeah I wrote Shtuff. What of it?) I tend to live a little too close to the bleeding edge but I don't do Beta. That's where I draw the line.

2nd Oh. I wouldn't boost the Ubiquiti 2.4 if you already get full bars. In fact, I would consider reducing power to the 2.4 so that you just get the signal strength you want. Then play with boosting the 5Ghz. Again, AFTER you do a site survey and adjustments.

So the speeds vary according to NETGEAR Firmware used, so it's not interference.
I am on five acres with no neighbors around me.

How can it be a Win8.1 driver issue, if the PC sees and connects to NETGEAR 5GHz band but does not see Ubiquiti in 5GHz, only 2.4 GHz and moreover same PC indeed DOES see Ubiquiti 5 GHz when I reboot into Win10 on the same PC, it's a multi-boot.

Updates to Ubiquiti did not help.

So since I CAN get fine connections under certain Firmware and certain OS, that reduces number of variables.

 

[c627627]

Advanced > Advanced Setup > IPv6 > Internet Connection Type > CHANGE from Disabled to AUTO DETECT > Apply


You then must REBOOT Router.


THIS FIXED my old Netgear Firmware V1.4.1.68_1.3.28.
I then Factory Reset the NETGEAR Router.
For whatever reason, NETGEAR then does not allow Setup from a cable connected laptop (!) and requires you use a phone, download their Android App, which mandatorily installs additional NETGEAR monitoring software without asking on your cell phone, which blankets you with all sorts of icons and warnings that look like leaches covering your cell phone.


You then start the app, which immediately tells you you may NOT use ANY Firmware except the latest regardless of if it's buggy or not, so you MUST now install new Firmware or else you may NOT setup your Router.





So now okay, I am testing the latest Firmware with IPv6 SET to Auto Detect.
Of course I would like to use the latest Firmware but if it doesn't work, I will test the old one later. Here's hoping IPv6 was the cause.


I know it uncapped speeds on old Firmware.

 

[don256us]

I hope you are coming to the end of your troubles. My thinkning with the driver in Win 8.x is that Windows and Ubiquiti may be interpreting the 5GHz signal differently. Updating or reinstalling the driver in Win 8 may alleviate the issue. Maybe not. It's just a guess and a suggestion. Costs little in time or money to try.

 

[wagex]

Windows 8.1... it's not a surprise you are having driver issues, makes sense if other versions of windows are showing 5ghz ubiquity on the same network adapter.
It's 2022, they update drivers all the time to add compatibility and fix issues like you're having.

it would also help if you shared what models of routers you have, perhaps the ubiquity uses a different Wi-Fi version that isn't supported by 8.1? EG wireless N Wireless AC Wireless AX wireless 6 ect. They will fall back and use the 2.4ghz channel if they don't support the 5ghz network type.

The frequent disconnects, that's typical using netgear hardware.... the radio's in them die from a light sneeze in their general direction. It's a disposable consumer product, treat it like one and replace it. (like was suggested in all the other threads you've had issues with netgear )

another question, are you using different ssid's for all the signals eg "ubiquity 5ghz" "Ubiquity 2.4ghz" ect. because if you're using the same name and letting the router handle the "band steering" to direct them to which signal they need to be on.... that doesn't work with older drivers so the band steering will break and disconnect you.

Having multiple brands in the same ecosystem connecting devices to both on the same network is just begging for compatibility issues.

Didn't you also recently have your routers overloaded? Just because you CAN hold 32 connections doesn't mean they are going to be stable, they are going to disconnect that's the absolute max the hardware can handle, just like filling every usb port on your computer and trying to boot it, yeah it supports a ton of usb devices but it will not boot with more than a dozen things connected.

 

[don256us]

@wagex Good point about WiFi 5 vs 6. Or 802.11 AC vs AX. I would think that Win 8.x could handle 802.11AX but on the other side of that coin, unless @c627627 has brand new cutting edge WAPs, he probably has 802.11AC which I know will work with Win8.x.

The real question in my mind that I did not ask is: Why dual boot to Win 8.x at all? Win 8.x is the best of the worst M$ OSs. (That's not a good thing ) I lump Win 8.0 in with ME, Vista and... I don't know. 8.1 was an improvement but I shun all Win 8.x.

 

[wagex]

@wagex Good point about WiFi 5 vs 6. Or 802.11 AC vs AX. I would think that Win 8.x could handle 802.11AX but on the other side of that coin, unless @c627627 has brand new cutting edge WAPs, he probably has 802.11AC which I know will work with Win8.x.

The real question in my mind that I did not ask is: Why dual boot to Win 8.x at all? Win 8.x is the best of the worst M$ OSs. (That's not a good thing ) I lump Win 8.0 in with ME, Vista and... I don't know. 8.1 was an improvement but I shun all Win 8.x.

if it's an older adapter/driver it wont have support for the newer types and should fall back to compatibility mode usually on the 2.4ghz channel. usually if it isnt compatible it just wont show that ssid, but ive heard of weirder things lol

 

[c627627]

I hope you are coming to the end of your troubles. My thinkning with the driver in Win 8.x is that Windows and Ubiquiti may be interpreting the 5GHz signal differently. Updating or reinstalling the driver in Win 8 may alleviate the issue. Maybe not. It's just a guess and a suggestion. Costs little in time or money to try.

• I am using Verizon 5G at Home box , it's like a cell phone, only for home. No fiber, no cable.

• It is connected to a Netgear Nighthawk X6S AC3600 Router, whose 5GHz band can be received by Windows 8.1, and whose issues were resolved by
Advanced > Advanced Setup > IPv6 > Internet Connection Type > CHANGE from Disabled to AUTO DETECT > Apply > Reboot

[it is unusable if you don't know about IPv6]

• Ubiquiti Access Point WiFi 6 Long-Range U6-LR-US is connected to the Router to handle 100+ WiFi household devices.


Now, the highest Tiers of Ubiquiti tech support have no clue why their product's 5GHz band does not work under Windows 8.1.
I am absolutely willing to experiment with this, and try anything you guys can throw at me.

...perhaps the ubiquity uses a different Wi-Fi version that isn't supported by 8.1? EG wireless N Wireless AC Wireless AX wireless 6 ect. They will fall back and use the 2.4ghz channel if they don't support the 5ghz network type.

another question, are you using different ssid's for all the signals eg "ubiquity 5ghz" "Ubiquity 2.4ghz" ect. because if you're using the same name and letting the router handle the "band steering" to direct them to which signal they need to be on.... that doesn't work with older drivers so the band steering will break and disconnect you.

Having multiple brands in the same ecosystem connecting devices to both on the same network is just begging for compatibility issues.

Didn't you also recently have your routers overloaded? Just because you CAN hold 32 connections doesn't mean they are going to be stable, they are going to disconnect that's the absolute max the hardware can handle, just like filling every usb port on your computer and trying to boot it, yeah it supports a ton of usb devices but it will not boot with more than a dozen things connected.

Very good. So where do we good to see which WiFi version is being used by Ubiquiti, whose 5GHz band works on Windows 10, but not on Windows 8.1, same PC, same equipment, PC is dual boot Win 8.1/10 - ideal for testing this issue.

Yes to different SSID.

All my overload issues are resolved by Ubiquiti which can easily hold triple digit number of household WiFI devices, whereas nothing you can buy at a retail Best Buy store can handle triple digit number of WiFi devices.
Again, NETGEAR stability issues were resolved by enabling IPv6 - everything is fine now, but one last thing: Ubiquiti's 5GHz band only works under Windows 10, and not under Windows 8.1.



don256us, I am not using the dreaded Win 8 out of the box, it is used with Classic Shell add-on making it the best, most stable OS in Microsoft's History - a joy to use with Classic Shell.
Start Menu, with a custom made Windows XP start menu button I made myself. Windows 10 over its entire product history was a Beta testing ground using you all as Beta testers - Windows 8.1 users did not experience the kind of semi-annual OS reinstall problems Windows 10 users faced. All these years of Windows 8.1 use with Classic Shell was heaven.


Once again, look at the beginning of this post, Verizon 5G at home box is connected to the router whose 5GHz band CAN BE SEEN and USED by Windows 8.1 - thereby proving the equipment drivers are FINE.
Only Ubiquiti access point is transmitting its 5GHz band which cannot be seen by my Windows 8.1


So wagex, where do I look and what can I report back to start the analysis?

 

[wagex]

it would also help if you shared what models of routers you have, perhaps the ubiquity uses a different Wi-Fi version that isn't supported by 8.1? EG wireless N Wireless AC Wireless AX wireless 6 ect. They will fall back and use the 2.4ghz channel if they don't support the 5ghz network type.

 

[The_Jizzler]

Do you have another device you could load win8 on and test? Have you tried a clean win8 install? You have already proven the hardware works and is compatible. It's definitely a software issue. We need to start ruling things out. Ie, is it your specific install/hardware combo? or is it every win8 install?

 

[EarthDog]

You have already proven the hardware works and is compatible.

Help me out... we know 5Ghz shows on 8.1 with the Netgear so it isn't Windows. But does the ubiquity device itself have a firmware or driver update? I don't use them, so I have no idea if they need driver or if an updated firmware would help. But as was said several days ago, updating a driver/firmware is free and takes little time to test so perhaps it's still worth a try? If the ubiquity device is up to date and doesn't need drivers, then that's clearly not the way, lol.

 

[c627627]

We are at a point where highest Tiers of Technical Support at Ubiquiti could not figure this out.
Yes, immediately into the process, Firmware update was done, with no change between old and latest Firmware.

I had to re-open the ticket to ask Ubiquiti directly:

Is there a chance that Ubiquiti uses a different Wi-Fi version that isn't supported by Windows 8.1?
What is it using, N Wireless AC Wireless AX wireless 6 etc.
Perhaps this is a fall back to 2.4GHz channel if 5GHz network type is not supported by Windows 8.1? So what is it using?

* * * * * * * * * *

When I upgrade my PC after next gen AMD comes out, I will test on another system, I do not have another PC in the house, and all my PC Laptops are old / not capable of using the 5GHz band.

A frightening thought just occurred to me, what if next gen AM5 does not support Windows 8.1!?! What if Intel Raptor Lake does not?
I would certainly go with AMD vs. Intel based on which still offer Windows 8.1 drivers. I cannot imagine using Win10/11 every day.

 

[EarthDog]

So, judging by their response, is this problem unique to your system and they can't reproduce it or are they seeing the same thing on their side with 8.1 and not sure why?

The specs page for your specific ubiquity device (did you list it in the thread?) will tell you what it supports. FTR, W8.1 supports up to 802.11ac (from a quick google). Devices are supposed to all be backward compatible. So even if it's an ax device (or even 6/6e) it should work. Should being the operative word.

EDIT:

I do not have another PC in the house,

Do you have a spare drive laying around? Unplug all the others, attach that one, install a VIRGIN 8.1 (not one you've modified just in case it's something there), and see if it changes.

A frightening thought just occurred to me, what if next gen AM5 does not support Windows 8.1!?! What if Intel Raptor Lake does not?
I would certainly go with AMD vs. Intel based on which still offer Windows 8.1 drivers. I cannot imagine using Win10/11 every day.

You and ~3% of people are crapping their pants over that, I'm sure (side note - I wonder why there are 3x % more users on 7 than 8/8.1 combined...). Meanwhile, the other 81% already on 10/11........