I apologize ahead of time for venting, but I need to share my experience with whoever may read this one day and wanting to buy an OCZ product.
In May 2013 (give or take a month), I purchased an OCZ Vector 128 GB SSD
After 6 weeks, it died. I RMA'd it, and two weeks later my replacement arrived.
This time, the SSD managed to survive a whole 3 months before it died. Please understand, I am a C and PHP programmer by profession, with much of my work done at home. I CANNOT afford to lose hours of work because of garbage products! I do backup regularly, however, when working, I cannot stop every 15 minutes to back up my files. So naturally, I was a bit upset that two drives failed on me in a span of 4 and a half months. I called OCZ, told them I was displeased, and got the specch about how rare it is their products fail and they are sorry, blah blah.
Ten days after shipping the second RMA, I got the replacement drive. They assured me that this drive came with the latest firmware installed (v 2.0 at the time), and I would not have any more drives fail on me.
Sure enough, this third drive lasted a whopping six months, until it died on me.
This time I was furious....I demanded a refund. They said no, they do not do refunds. I asked if they would at least send me a package to ship it back; my previous two returns cost me nearly $20 each for packing and insurance. No, they can't do that either.
So I hung up, called back, and after one hour of being on hold, the line just went dead, as if someone picked up and hung up the phone.
Called a third time, finally got through to a sales manager after 45 minutes. The guy was just a nasty, arrogant prick, telling me that they have a great reputation for reliability and in not so many words implied that I am somehow screwing up the drives.
Eventually, I got him to agree to refund my money and send me a prepaid package....I think he could tell I was utterly frustrated at not just the situation, but the way I feel I was being treated.
Here I am, nearly two months later, and my package for the RMA has not arrived. I have called many times over the past several weeks, and now I just get answering machines and no return phone calls.
I have recieved ONE email, it was in response to my message I left on their answering machine. And it was a two sentence respone:
"We apologize for your troubles with our product. Please visit our website and follow the RMA instructions.
http://ocz.com/consumer/support/tech-support
"
So apparently, I must assume they HAVE NO INTENTION of refunding me or sending me a package as promised....it's not like I get to talk to anyone when I call to verify.
If you are wondering why I just do not mail it in instead of waiting on the pre-paid package, it is a matter of principle. I am a pissed off customer, I was promised that they would make things right, and frankly, I do not feel that I should have to waste my money returning garbage products. I am giving them one final chance to retain me as a customer, and this is how it got handled.
So yeah.....
In May 2013 (give or take a month), I purchased an OCZ Vector 128 GB SSD
After 6 weeks, it died. I RMA'd it, and two weeks later my replacement arrived.
This time, the SSD managed to survive a whole 3 months before it died. Please understand, I am a C and PHP programmer by profession, with much of my work done at home. I CANNOT afford to lose hours of work because of garbage products! I do backup regularly, however, when working, I cannot stop every 15 minutes to back up my files. So naturally, I was a bit upset that two drives failed on me in a span of 4 and a half months. I called OCZ, told them I was displeased, and got the specch about how rare it is their products fail and they are sorry, blah blah.
Ten days after shipping the second RMA, I got the replacement drive. They assured me that this drive came with the latest firmware installed (v 2.0 at the time), and I would not have any more drives fail on me.
Sure enough, this third drive lasted a whopping six months, until it died on me.
This time I was furious....I demanded a refund. They said no, they do not do refunds. I asked if they would at least send me a package to ship it back; my previous two returns cost me nearly $20 each for packing and insurance. No, they can't do that either.
So I hung up, called back, and after one hour of being on hold, the line just went dead, as if someone picked up and hung up the phone.
Called a third time, finally got through to a sales manager after 45 minutes. The guy was just a nasty, arrogant prick, telling me that they have a great reputation for reliability and in not so many words implied that I am somehow screwing up the drives.
Eventually, I got him to agree to refund my money and send me a prepaid package....I think he could tell I was utterly frustrated at not just the situation, but the way I feel I was being treated.
Here I am, nearly two months later, and my package for the RMA has not arrived. I have called many times over the past several weeks, and now I just get answering machines and no return phone calls.
I have recieved ONE email, it was in response to my message I left on their answering machine. And it was a two sentence respone:
"We apologize for your troubles with our product. Please visit our website and follow the RMA instructions.
http://ocz.com/consumer/support/tech-support
"
So apparently, I must assume they HAVE NO INTENTION of refunding me or sending me a package as promised....it's not like I get to talk to anyone when I call to verify.
If you are wondering why I just do not mail it in instead of waiting on the pre-paid package, it is a matter of principle. I am a pissed off customer, I was promised that they would make things right, and frankly, I do not feel that I should have to waste my money returning garbage products. I am giving them one final chance to retain me as a customer, and this is how it got handled.
So yeah.....
