- Joined
- Apr 29, 2010
- Location
- Central FL
I'm sure everyone here is or has dealt with some terrible customer service over the past year or so but it is time for businesses to wake up and get back to work. I get that production is a little slow right now but since when did the bait and switch become the norm in customer service? I have no problem with waiting for something if I'm told it will take X days to get it because then I can plan for it but when I'm told X days I don't want a call/email when the time expires saying it will be longer. For example, I bought some prescription sunglasses from Framesdirect for my son at the beginning of the month with an estimated shipping the week before we leave. I knew it would be tight so I paid extra for overnight shipping. I call today which is the 14th day of the estimated 12-14 day process time and I'm told it will be another week before they even ship. I explain that will be after we leave so they offer me free overnight shipping but can't say they will ship before the end of the month. Sadly I had to cancel my order so he won't have what we need now.
Again, I understand manufacturing is slow but customer service can still be handled correctly regardless. I work in a customer service business, worked remotely through the entire coronavirus bs and kept our clients happy throughout. The rep did not offer to research where in the process my order is, didn't call anyone and obviously didn't listen to my timeline concerns by offering free shipping after the needed date which is just sad. At this point it seems everyone is so used to making excuses they just don't even try. I think its time as consumers that we start expecting proper customer service again and find businesses that offer it or move to their competitor. /endrant
Again, I understand manufacturing is slow but customer service can still be handled correctly regardless. I work in a customer service business, worked remotely through the entire coronavirus bs and kept our clients happy throughout. The rep did not offer to research where in the process my order is, didn't call anyone and obviously didn't listen to my timeline concerns by offering free shipping after the needed date which is just sad. At this point it seems everyone is so used to making excuses they just don't even try. I think its time as consumers that we start expecting proper customer service again and find businesses that offer it or move to their competitor. /endrant