Jab-tech :: Help zone
Terms & Conditions
General policies.
All items made and/or sold by Jab-tech.com/Jab computers are to be used and bought at your own risk. By purchasing products from this website you agree not to hold Jab computers, its employees, or family members liable for any of the following: Any damage to any equipment or property yours or otherwise, any injury to persons, any loss of data, or any loss of money or other income. By purchasing from Jab computers, you affirm that you have read our shipping and return policies.
We diligently strive to provide as accurate information as possible. However, as manufacturers provide a large proportion of this information, we make no warranty expressed or implied with respect to accuracy of the information, including price, product descriptions or product specifications. Product pictures are for representational use only. Both the product and manufacturer names are used only for the purpose of identification.
We do not have a try it and return it policy, if you buy it you own. We ONLY accept unused unopened returns within 15 days of delivery, used products will not be accepted back. We have a 20 day warrenty for all products, if the product breaks within that time period we will exchange it for the exact same product (in the event we are out of stock of that product we will exchange it for a better product of our choice (does not apply to watercooling products).
USA AND CANADIAN POLICIES.
BREAKABLE ITEMS AND DAMAGED ITEMS
If your package was lost or contents damaged please contact the carrier prior to contacting Jab-tech UPS 800-PICK-UPS (742-5877) USPS (800) 275-8777 In most instances UPS and USPS will contact us for you. All UPS packages are insured and you must report any damage within 48 hours of receipt.
Jab-tech.com carefully packages all items, however some things are very delicate (Cathodes etc). We will not be held responsible for any items damaged in transit unless you use an insured service (UPS and PRIORITY MAIL INSURED). Please read that statement again to avoid confusion !
ITEMS SHIPPED FREE
Light items which have free shipping can be shipped to any USA territories via first class mail. Other items such as case, CPU's, motherboards or memory only ship to the lower 48 states free, if you live outside of this area additional charges will apply.
INTERNATIONAL POLICIES
We are slowing adding addition countries that we ship to. If you country is currently not listed we do not ship there (yet).
ITEMS SHIPPED FREE
Lower 48 states of USA only get free shipping on items such as cases, where applicable. If you wish to purchase a case please contact
[email protected] for shipping information.
Acceptance of orders
Jab-tech reserves the right to refuse or cancel an order at any time, for any reason. In addition, an automated electronic order confirmation does not indicate acceptance of any order by us. In the event of a dispute, any charges will be refunded and the order cancelled.
BREAKABLE ITEMS
Jab-tech.com carefully packages all items, however some things are very delicate (Cathodes etc). We will not be held responsible for any items damaged in transit unless you use an insured service (UPS and PARCEL POST). Please read that statement again to avoid confusion !
Time in Transit
USPS Airmail take 7 - 10 days TO REACH YOUR COUNTRY It is then in the hands of your postal service. In no way do we guarantee delivery times. Parcel post takes a couple days longer.
Local taxes and duty
You are responsible for all local taxes and duty on your order.
Returns, Exchanges and RMA's
15% restock fee applicable for all items requiring refund.
Any items needing replacement or exchange you are responsible for all shipping charges Jab computers from your country and back to you. We will not ship any kind of return (damaged, wrong size etc) without first securing return shipping payment.
RMA POLICIES
All returns or warranty items MUST have a Return Merchandise Authorization (RMA) number issued by jab-tech before they will be accepted back. Any item returned without our RMA number will be refused. Once issued, RMA numbers are valid for twelve (12) business days within which return products must be received by Jab computers. RMA numbers will not be re-issued or extended once one has been generated for a customer.
LIMITED WARRANTY:
The majority of the items we sell come with a twenty (20) day limited warranty that starts from the date of confirmed delivery. This warranty only applies to the original purchaser. Once the 20 day period has passed - the original manufacturer should be contacted directly for repair or replacement options. Our warranty does not apply to any item that have been modified, overclocked, abused, or mis-used.
Defective items will be replaced during our warranty period - but we will not accept them back for return or refund. JAB Computers reserves the right to repair or replace defective items under warranty as we see appropriate. This may include receiving a refurbished replacement. Warranty returns require that all related parts, manuals, etc be returned with the product. If you have thrown these items away or misplaced them - we will not replace them. Warranty items that pass our testing and are in good working order will be held until return shipping arrangements are made at the customer's expense. Please be sure that your warranty return is in fact defective and not incompatible with your system. This will save you considerable expense and time. The customer is responsible for return shipping costs. Warranty replacements will be shipped back to the customer at JAB computers's expense. In the case of international RMAs (CANADA) - the customer is responsible for all shipping costs (return and replacement).
Products are not warrantied as to compatibility with your current components in regards to use, fit, or utility. You are responsible for making sure you order the correct product for your needs.
EXCEPTIONS TO THE 20 DAY WARRANTY:
Items sold "as is" will not be accepted back once sold. These goods carry no warranty.
Water cooling related products will not be accepted back once used. If the item is defective it will be exchanged during the warranty period for the exact same item, New unused watercooling products can be returned for refund. Items that require modification before they can be used will not be accepted back once sold. Sound Dampening material that has to be cut before it can be installed would be an example. Items described on the website as not being eligible for return or refund.
CUSTOM WORK
Custom work is non refundable, for example sleeving a PSU or Fan tail is classed as custom work (but not limited to these products). If for any reason you return a custom product for refund only the cost of the actual product will be refunded minus the 15% restock fee.
Shipping/Billing address
Your billing address and shipping address must be registered to the credit card. We are able to check your billing address and if it isn't a complete match the order will be delayed and possibly cancelled. If you have a different shipping address (work, college etc) the address must be added to the credit card. If it isn't we will either ship to your registered billing address or cancel the order (at our discretion). To speed up your order process its suggested you email your banks 1-800 number to
[email protected] so we can quickly and easily check your shipping address is registered.
Credit Card Chargebacks
We use CHARGEBACKBUREAU.ORG to pre-check for fraudulent charges and chargeback oriented purchasers. Customers having one or more chargebacks for any reason will be required to sign additional paperwork.
It does nothing for us overclocking fools. 
