Maxtor RMA; not bad! Not bad at all!

[Lancelot]

Last month I RMA'd my 15Gig 7200rpm ATA66 Diamondmax Plus40 drive. It had the click-of-death and was extremely slooooow, no errors or corrupt files though. Today I received the replacement; a 20Gig 7200rmp ATA133(!) DX740 performance with fluid bearings etc. Way to go Maxtor! I understand this is just the 'minimum' size drive they had available but it will have a nice impact on my system performance and bootup time I'm sure. I'm instlling her tonight and will post the results...

 

[AntiHeiss]

Thats nice, thats very nice. That gives me further confidence in the 8 Maxtor drives I have. HAHA. Of course since I did that HDD window mod I talk to a couple boys at Maxtor off and on now...they were a little upset at first.
But I have two new Maxtors I haven't put in yet and I was wondering if they were bad how much of a pain it would be. I'm begining to think that if a computer company wants to last they have to be good at RMAing.

 

[nikhsub1]

Maxtor's RMA does RULE! They will send you a replacement drive BEFORE you send them your bad drive. IBM on the other hand sucks big time. You have to send them your bad drive FIRST, then they take 1 month to send you a new drive. I will never buy IBM again!

 

[thefly]

Yup. I agree. the ibm rma police sinks. I just got my 3 drives back.

But what was nice, is that they sent me gxp 120s to replace my 75s. And I got an extra 20 gigs on one of my drives.

Still, i found Ibm to be rude and difficult to deal with.