- Joined
- Jan 9, 2006
I see a lot of complaints about various companies having scammy warranty service. Mostly ASUS but when I searched MSI came up with negative comments as well. I'm not saying those people didn't have a problem but I'm just adding my drop of experience to the bucket in the spirit of fairness. They got my rtx 4090 fixed/replaced in less than a week including the travel time to them and back again and it works fine. I also had a bad ram slot on a z690 tomahawk and it's going to come back today. That one took a little while but it was a couple weeks not months or anything crazy. I didn't get any red tape about bent pins or anything like that. Just an email that lets you check on the progress. The only annoying thing is they don't give you a tracking number unless you ask for it but it only takes a few minutes in live chat. The fact that I had to warranty 2 things by this brand is another story but of course there's always the chance of user error though I'm very careful it could happen. Moral of the story is they didn't give me any crap and just took care of it so add one happy customer to the pile unless the motherboard comes back today screwed up but I doubt it.