- Joined
- May 20, 2002
- Location
- Thunder Bay, Ontario
Just thought i'd type this up to let everyone know what happens when you buy from The Future Shop in Thunder Bay, Ontario.
In August i bought a Visiontek GeForce 4 Ti4400 for $369. I bought it because its a kick *** card, with a lifetime warranty.The salesman at the future shop explained to me that Visiontek has an awesome, no-hassle lifetime warranty, and that if i ever had any problems with it, The Future Shop would gladly replace it, no problem. So i decided to buy it right then and there. We discussed the "over the counter replacement deal", wich would have cost an additional $50. I asked the salesman why i should bother with it if the card came with a lifetime warranty.He replied. "i don't know, i'm just supposed to ask you if you want it"
Ok, so fast forward a few months till yesterday.My Ti4400 died.I replaced it with my backup card, and all was well with the system.
So i go down to The Future Shop and explain that i tested the card in 2 different machines, and it failed to display video in either.Both machines work fine with other cards.I am told by Jenn, the customer support girl that the card would have to be tested, and it might take a few hours.I say fine,, and ask what will happen when they find it is a dead card.I am told that i will have to purchase the "over the counter" replacement policy, and that she would back date it. Since they were sold out of Ti4400's i ask her if i would get the 4600 as a replacement.She left for 10 minutes and came back to let me know that i would indeed get a 4600.I say fine, i'll go for that then.
She brings the tech over, and he tells me that i would not get a 4600, but that i would get a Radeon 8500le.I tell them noway, thats BS. They then take all offers of help or support off the table.Now they will do nothing for me.I become angry.Paul, the Tech tells me "what did you expect....Visiontek went under, thats why the card was on a clearance sale" .........I lost it!!! In effect they sold me a card knowing that it would not warrantied, yet they really hyped the warranty. I told them i felt deceived and outraged.
Fast forward 45 minutes.Tech guy tells me that he will give me one option, and i have only a few minutes to decide.They will give me a store credit for $369, to use towards anything in the store, but i have to go for it right now.He walked away to let me think about it.
I tell him that i'm gonna buy a $229 Radeon 9000, and a $170 80 gig hard drive, and i will gladly pay the difference.....he says "noway,dude....its gotta be on a videocard only....if you decide on a $229 card, thats all you get" I lost it again!!.....they are robbing me, with the intent to rape me.....
So in the end, my choices were : 1. Pay $369 for a $229 dollar card or 2. Buy a $530 Ti4600 without any hopes of future support or 3. Fork out the cash for a $650 Radeon 9700 and try to take comfort in knowing i had the best card on the market.
I chose 3.....I had to, it was to only logical choice to make at the time.....
Jenn, the customer support girl was nice, and she did try to help, but Paul, the tech guy, was a real jerk.He was obnoxious.a small guy trying to bully me around.
what do you guys think?
In August i bought a Visiontek GeForce 4 Ti4400 for $369. I bought it because its a kick *** card, with a lifetime warranty.The salesman at the future shop explained to me that Visiontek has an awesome, no-hassle lifetime warranty, and that if i ever had any problems with it, The Future Shop would gladly replace it, no problem. So i decided to buy it right then and there. We discussed the "over the counter replacement deal", wich would have cost an additional $50. I asked the salesman why i should bother with it if the card came with a lifetime warranty.He replied. "i don't know, i'm just supposed to ask you if you want it"
Ok, so fast forward a few months till yesterday.My Ti4400 died.I replaced it with my backup card, and all was well with the system.
So i go down to The Future Shop and explain that i tested the card in 2 different machines, and it failed to display video in either.Both machines work fine with other cards.I am told by Jenn, the customer support girl that the card would have to be tested, and it might take a few hours.I say fine,, and ask what will happen when they find it is a dead card.I am told that i will have to purchase the "over the counter" replacement policy, and that she would back date it. Since they were sold out of Ti4400's i ask her if i would get the 4600 as a replacement.She left for 10 minutes and came back to let me know that i would indeed get a 4600.I say fine, i'll go for that then.
She brings the tech over, and he tells me that i would not get a 4600, but that i would get a Radeon 8500le.I tell them noway, thats BS. They then take all offers of help or support off the table.Now they will do nothing for me.I become angry.Paul, the Tech tells me "what did you expect....Visiontek went under, thats why the card was on a clearance sale" .........I lost it!!! In effect they sold me a card knowing that it would not warrantied, yet they really hyped the warranty. I told them i felt deceived and outraged.
Fast forward 45 minutes.Tech guy tells me that he will give me one option, and i have only a few minutes to decide.They will give me a store credit for $369, to use towards anything in the store, but i have to go for it right now.He walked away to let me think about it.
I tell him that i'm gonna buy a $229 Radeon 9000, and a $170 80 gig hard drive, and i will gladly pay the difference.....he says "noway,dude....its gotta be on a videocard only....if you decide on a $229 card, thats all you get" I lost it again!!.....they are robbing me, with the intent to rape me.....
So in the end, my choices were : 1. Pay $369 for a $229 dollar card or 2. Buy a $530 Ti4600 without any hopes of future support or 3. Fork out the cash for a $650 Radeon 9700 and try to take comfort in knowing i had the best card on the market.
I chose 3.....I had to, it was to only logical choice to make at the time.....
Jenn, the customer support girl was nice, and she did try to help, but Paul, the tech guy, was a real jerk.He was obnoxious.a small guy trying to bully me around.
what do you guys think?
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