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need help with norton 2004

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Jun 30, 2002
Boise, ID, USA
I installed Norton personal firewall 2004 and when I did the phone activation thing it messed up badly. Here is what went on. I installed and just did activate later, and during this time it worked fine. Then, I decided to do activate by phone, it did its thing, I entered the unlock code I have, and then it suddenly moved some files to I don't know where, I just briefly saw the move box pop up and then vanish. After that, I rebooted and when I click on the personal firewall main program shortcut, the window may appear for a second, then it vanishes, I only see this if i click on it rapidly. And also, when on the internet, I move the mouse over its icon in the system tray and it vanishes there. The program is running, but I can’t get to any of its controls. I can, by going into the program folder, make some of its smaller functions, like network detect, work. But I can’t get the main program window to come up. The same thing will happen with Norton system works if I do it with that, but i am leaving it in trial mode for now. I have been working with this problem for a while and am clueless. The Symantec website doesn’t help, I noticed it’s really a for dummies site that helps no one and they want $30 for phone tech support.


Jul 13, 2004
If you registered over the phone and got a code, can you not uninstall the whole thing, then reinstall it, inputting the code at that point? Maybe that would help.