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pejsaboy

Member
Joined
May 1, 2005
Location
nor-cal
I'm going to be working on a computer for a friend of my bro-in-law sometime this week. Apparently his computer is royally infested, and has been for some time. At one point he had it in a 'computer shop' for like 8 months, and it was never fixed. I don't know if they actually tried or not, but it wasn't fixed. The guy really ought to just buy a new one, but he doesn't feel like he got his money's worth out of this one, even though it's prolly 3-5 years old.

Anyhow, I don't know the full extent of the infestation as I haven't sat down with the PC yet. When I sit down with anybody else's PC, I bring a copy of the newest versions of Spybot S&D, Ad-Aware, and Avast! if they don't have an anti-virus solution already. I also bring a copy of the free version of AusLogics disk defragmenter, which is what I use on my own PC as opposed to the windows defragger. My plan is to boot directly into safe mode and install/run all three of these programs along with a full disk defragmenting at some point. I've had enough success in the past with this particular regimen, but I've never really come across any kind of serious infections. From what it sounds like, this guy surfs a lot of porn, so I have no idea what kind of crap might be on his computer in the form of malware. I'm guessing a lot, because his computer is so unstable that he was happy the other day when it was running long enough for him to find some more porn, lol.

Are there any other programs I should consider installing in place of, or in addition to, the ones I'm already planning for? I'm prepared to backup files in case a re-installation of windows is necessary, but if at all possible I'd like to just clean up what he has.
 

TollhouseFrank

Senior Headphone Guru
Joined
Nov 29, 2004
Location
T3h [email protected]!
Combofix is a good fix-em... though it has to be run in safe-mode.

Also, look at portableapps.com lots of good stuff on there you can run off a thumdrive in safemode and regular mode to help clean up the worst of the nasties before putting software on there to finish the job.
 
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pejsaboy

Member
Joined
May 1, 2005
Location
nor-cal
Hey cool, that PortableApps suite looks pretty awesome. Even if I don't use it for the upcoming fix, I'm going to check it out for my own personal use no doubt! Thanks for the suggestion!
 

chop_wood

Member
Joined
Mar 4, 2004
Location
San Diego, CA
Combofix is a good fix-em... though it has to be run in safe-mode.

maybe this has changed? i run it in normal mode all the time - installs recoveryconsole/updates just fine.... just gotta make sure to follow its warnings and disable your antivirus. one of my favorite tools. ive seen it kill a machine or 2
 
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pejsaboy

Member
Joined
May 1, 2005
Location
nor-cal
maybe this has changed? i run it in normal mode all the time - installs recoveryconsole/updates just fine.... just gotta make sure to follow its warnings and disable your antivirus. one of my favorite tools. ive seen it kill a machine or 2

By kill you mean the PC no longer works when you're finished, or... what?
 

TollhouseFrank

Senior Headphone Guru
Joined
Nov 29, 2004
Location
T3h [email protected]!
By kill you mean the PC no longer works when you're finished, or... what?

it will kill a pc. If you don't disable the antivirus (which is why i run it in safemode with networking support to let it download any updates it needs), it will more than likely conflict with the currently installed AV and horribly mess things up.

Safemode just saves a lot of headaches with it.
 

jcraw07

Member
Joined
Jan 20, 2010
If he had it in the shop more than 3 days the shop was royally ****ed or he lien through his teeth. There are a few ways to fix his problem and the programs you listed suck ***. Not trying to be a jerk. If you cant do it try getting him to buy a new comp or a OS. try what you can now if you want to try again post again and I will tell you the tools to use. 2 freebies that i would try before you embarrass yourself would be to run malwarebytes in safe mode and than superantispyware in regular mode. If the viruses wont come off say the registry get registry assassin from malwarebytes and get file assassin they are both very handy. Also for the other programs look up how to torrent and I have 2 other programs in mind. Im a PC Tech at Staples and deal with viruses all the time I know how much of a ***** it can be and by the way I do not represent what staples uses... you would laugh really and its a joke so I do it my way 1-3 day turn around on computer that will loop on start up :)

p.s. again not being a jerk :) also see if you can get a Recovery Disk and just zap that crap some companies like dell and HP can sell you one for like 30 bucks. If he wants to say **** it :p

Cuss words removed - Please watch your mouth.
[email protected]
OCForums Moderator
 
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deadlysyn

Folding Team Content Editor, Who Dolk'd my stars S
Joined
Mar 31, 2005
Location
Stealing your megahurtz at night
Also for the other programs look up how to torrent and I have 2 other programs in mind.

Using something downloaded via torrent to try to get rid of malware is a bit of an oxymoron. Sorry to say it, but the chances of getting a virus or other malware via pirated software are too great, when there are several free apps that are just as good, if not better than the expensive ones.
 

[email protected]

Inactive Moderator
Joined
Sep 27, 2003
Using something downloaded via torrent to try to get rid of malware is a bit of an oxymoron. Sorry to say it, but the chances of getting a virus or other malware via pirated software are too great, when there are several free apps that are just as good, if not better than the expensive ones.

I completely agree.
There are TONS of free options out there:
  • Microsoft Security Essentials (this is M$'s free software - even for viruses)
  • Malwarebytes
  • SUPERAntiSpyware
  • CCleaner (I love this tool as a BONUS after the machine is virus-free, just before I do a defrag - I run the cleaner and then also on the registry)
  • Spybot
  • Adaware
  • ComboFix (never tried this - actually 1st heard of it here)

I'd try running some of these in safe mode, and then in normal mode.

Personally, I would try malwarebytes before the others... only b/c of what I'm used to.

And remember, the last resort (heck sometimes it's my 1st resort on an old computer) is to do a RESET TO FACTORY DEFAULTS or better yet a format and re-installation of windows. Chances are, if the machine is a few years old, it has never been formatted and should be (as long as data is backed up).

Hopefully you have the appropriate media/software to re-install windows.


And jcraw07, watch your mouth!! I'm sure you mean no harm, but no need to keep swearing.

[email protected]
OCForums Moderator
 

deadlysyn

Folding Team Content Editor, Who Dolk'd my stars S
Joined
Mar 31, 2005
Location
Stealing your megahurtz at night
I completely agree.
There are TONS of free options out there:
  • Microsoft Security Essentials (this is M$'s free software - even for viruses)
  • Malwarebytes
  • SUPERAntiSpyware
  • CCleaner (I love this tool as a BONUS after the machine is virus-free, just before I do a defrag - I run the cleaner and then also on the registry)
  • Spybot
  • Adaware
  • ComboFix (never tried this - actually 1st heard of it here)

I'd try running some of these in safe mode, and then in normal mode.

Personally, I would try malwarebytes before the others... only b/c of what I'm used to.

And remember, the last resort (heck sometimes it's my 1st resort on an old computer) is to do a RESET TO FACTORY DEFAULTS or better yet a format and re-installation of windows. Chances are, if the machine is a few years old, it has never been formatted and should be (as long as data is backed up).

Hopefully you have the appropriate media/software to re-install windows.

Keep in mind, sometimes a format and reinstall will take less time, if the infections are that bad. Also, if it is an OEM that came with a recovery partition instead of an install disc, with that kind of infestation I wouldn't trust the recovery partition. I have seen files implant themselves there and reinstall the malware on a fresh install.
 
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pejsaboy

Member
Joined
May 1, 2005
Location
nor-cal
It turns out the PC isn't an OEM, but one that the guy's friend built for him. I'm going to add malwarebytes and superantispyware to my list of tools to bring along though. I'm going to start in safemode by trying to install any of them, and if that goes well I'll see how much junk starts popping up. I'll probably start with Spybot since it's a relatively quick scan.


... and the programs you listed suck ***.

... post again and I will tell you the tools to use.

... before you embarrass yourself...

Hey, I appreciate all the help there :thup:
 

TollhouseFrank

Senior Headphone Guru
Joined
Nov 29, 2004
Location
T3h [email protected]!
pejsa - is it a desktop or a laptop? Depending on the answer, you may be able to make your life even easier. Just pop the HD out, stick it in your machine, run all the scans that way to passively catch all the viruses and about 85% of the spy/adware, then put it back in his machine, boot up, slap on the better/newer anti-malware programs, make sure they are updated, and have away at it.

will make your life easier, it's about 2x the time, but the effort is a lot less.
 

[email protected]

Inactive Moderator
Joined
Sep 27, 2003
pejsa - is it a desktop or a laptop? Depending on the answer, you may be able to make your life even easier. Just pop the HD out, stick it in your machine, run all the scans that way to passively catch all the viruses and about 85% of the spy/adware, then put it back in his machine, boot up, slap on the better/newer anti-malware programs, make sure they are updated, and have away at it.

will make your life easier, it's about 2x the time, but the effort is a lot less.

^GREAT suggestion! I didn't even think of mentioning that. If possible, I'd do what THF said.

Many times, it's SMARTER to take the thorough way out before wasting your time with failure. By this I mean that you could be wasting a ton of time scanning the active computer when you could have a much greater chance at success by following what THF said.

Anyway... I don't mind jobs taking longer when I do them. The longer the machine scans, the more I do another task in the meantime (like doing another job, reading an article, writing an email to a client, playing video games lol... the list goes on)

But... if you're going to be over @ his place, then hopefully he has something good to do to pass time.
 
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pejsaboy

Member
Joined
May 1, 2005
Location
nor-cal
Yeah, unfortunately I'm going to be at this person's place. My basic plan is going to just get a feel for how much crap is going to start popping up after watching the first few minutes of either Spybot if it will install, or the mobile ClamWin AV from the PortableApps suite if not. If I start seeing anything more than generic tracking cookies in large number, I'll probably go straight to the full nuke after saving what I can of any personal documents. I'm not going to spend six hours scanning, rebooting, manually deleting, and re-scanning on anybody's computer. Not even my own. Two to three max.

I'm definitely going to try and keep a mental note of your suggestion TollhouseFrank. Were I bringing the pc to my house, that would absolutely be the key to doing it. You know, it would almost be worth it for me to invest in a low end netbook or laptop with just enough power to run virus and malware scans, along with a handful of adapers and enclosures for hooking up hard drives externally. That would eliminate opening a second case, and allow a little more freedom in work space. Not to mention the extra ease for on-site cleanups :)
 

jcraw07

Member
Joined
Jan 20, 2010
We have some novice in here about torrenting. Cute really, ever heard of I dont know Demonoid? O hey look a site where the torrents are clean and dont do stupid crap cause guess what its private gee that was hard.
 

jcraw07

Member
Joined
Jan 20, 2010
Good stuff on superanti and Malware :) Remeber You can run the malwarebytes in safe mode to get most of the stuff super wont and then run super in normal mode to get the rest.

If you do torrent get,

Winternals
Kaspersky resuce disk
Eset Smart security

Good stuff :)
 

deadlysyn

Folding Team Content Editor, Who Dolk'd my stars S
Joined
Mar 31, 2005
Location
Stealing your megahurtz at night
We have some novice in here about torrenting. Cute really, ever heard of I dont know Demonoid? O hey look a site where the torrents are clean and dont do stupid crap cause guess what its private gee that was hard.

Not at all a novice about torrenting, just smart enough to know better. 90% of what is on Demonoid is pirated, the other 10% is either open source or freeware, which could be downloaded from much safer locations. I have torrented Ubuntu a few times, but definitely not from anywhere but the torrent that came from http://www.ubuntu.com and wouldn't recommend any other means. If you want to be absolutely sure the file is clean, get it directly from the authors page, or spend the money to buy it on a disc.

Edit: Acquiring any commercial software via torrent is breaking not only the law, but also the rules of this forum when mentioned.
 
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pejsaboy

Member
Joined
May 1, 2005
Location
nor-cal
Yeah, I have no desire to do any torrenting whatsoever. If it was a huge file that I was legally downloading, it might be nice. But, I don't need to torrent a couple of small files a few times a year when they release newer versions since I can generally get the program from its own website. And that's basically the only thing I download, newer versions of programs I already have and use if there isn't an auto-update feature.
 

Bobnova

Senior Member
Joined
May 10, 2009
Unless he has specific windows only programs he needs to use, take a linux livecd over there and switch him over. If he can get linux infested with adware/spyware/virii i'll be impressed.