- Joined
- Oct 11, 2002
- Location
- Access Denied
I'm having a "discussion" with PNY's tech support named "Bruce" about my NVME drive.
In less than 90 days of having it, the health percentage dropped a point and it has over 3.0TB of writes I don't have anything on the drive aside from the OS. All my proggies, games, music & movies are on separate platter drives. I don't understand how in less than 3 months I've written 3tb of crap on it, not to mention it's already degrading
Here's the convo:
Me:
Hello Bruce,
I'm a little confused about the health level of my PNY NVMe drive. Not 90 days (3months) and already the drive's health level drop a percentile. Now I'm aware of reads & writes take a toll on a mechanical drive/platter drive, but it hasn't been a year and already the NVMe drive is showing signs of degradation so soon. Not only my drive but my colleague's drive as well. Do these drives have a short lifespan? Should we be concerned and start looking for replacement drives?
Attached is a screenshot of HD Sentinel from my drive;
Thank you
Bruce's reply:
You have written 2.77TB to a 240GB hard drive in only 62 days. Yes, I would say which that extreme write through in such a short period of time that you will slowly continue to see drive degradation.
Bruce
Technical Support
Me:
Hi Bruce,
That's extremely odd as all I have on this drive is windows 10 and nothing else. All my programs are on separate Western Digital NAS drives. Not only does it run extremely hot past it's rated safe operating temperatures, but it's degrading an alarming quick rate. I will presume that this drive will fail in less than a year and now I have to purchase a replacement NVMe drive asap which I am not happy about. I will not purchase another PNY product again and will notify my colleagues to avoid.
Thank you for your time.
Bruce's reply:
Your own SSD report does not lie. 2.77TB has been written to this drive in a little over two months and I would imagine constant writes like this are going to make the device pretty hot. That type of write through does not happen to an average user using it for an operating system for years. I would suggest investigating why your system is writing so much to the drive in such a short time period. If you do this to *any* drive you are certainly going to have problems, PNY brand or not.
Bruce
Technical Support
Me:
I'm sorry Bruce, but that is unacceptable. My friend's drive which is the other drive purchased by me at the same time, is even worse. In 48 days it's already 6.08TB written which is not normal. His drive already lost a percentile in 31 days of usage with a new OS install and nothing else. He also surfs the forums & emails. Coincidence?
When I installed the drive with nothing on it, temps were already hitting the 70c mark and I didn't install the OS on it yet. My friend's drive was even worse temp wise. I find it odd that my friend's drive, which is identical and purchased at the same time, yet installed 30 days later, has more writes than mine.
Unsure if this is a fluke, but in all my years of building, benching, voltmoddings, watercooling and gaming computers I have never seen anything like this. That one particular drive will write almost 3TB of data while I'm on forums or checking my emails is ridiculous.
I'm just stating that this is not normal behavior and there is nothing in the backgound of my pc that is writing 3TB in less than 90 days, nor can I find anything doing it. It is my responsibility to voice my dismay and concern about your product.
My 2.5 SSD's (LiteOn, Sandisk Ultra) don't have this much writes on them when I was using them as my OS drives for over 2 years which the NVMe drive has replaced.
Thanks again for your time.
What kind of BS is this guy trying to spoonfeed me?
*Update*
Bruce's rebuttal:
Hello Dino,
We do not even know if the program that you are using is accurate and we do not support or recommend any type of software that checks drive data such as this. If it is accurate however, it looks normal. You are using the drive. You will see degradation over time.
Even at 1% degradation after two+ months you would still have YEARS before the drive would have reached 0%. That is more or less the life expectancy of any flash based drive.
Again, we do not know if your hard drive program is accurately reading the smart data at all. It may not be. But if it is you may want to look into whatever may be running on your (and your friends) system that can be causing so much writing.
Have a good weekend.
Bruce
Technical Support
****************************************************************************************************************************************************************************************
So I'm to believe the programs that I use to verify health levels/performance is not recommended nor supported and I'm supposed to accept that the drive(s) are degrading 1% every 90 days is nominal?! Seriously?
Welp, time for me to save my pocket change and get a replacement. There's a lesson here folks; you get what you pay for
In less than 90 days of having it, the health percentage dropped a point and it has over 3.0TB of writes I don't have anything on the drive aside from the OS. All my proggies, games, music & movies are on separate platter drives. I don't understand how in less than 3 months I've written 3tb of crap on it, not to mention it's already degrading
Here's the convo:
Me:
Hello Bruce,
I'm a little confused about the health level of my PNY NVMe drive. Not 90 days (3months) and already the drive's health level drop a percentile. Now I'm aware of reads & writes take a toll on a mechanical drive/platter drive, but it hasn't been a year and already the NVMe drive is showing signs of degradation so soon. Not only my drive but my colleague's drive as well. Do these drives have a short lifespan? Should we be concerned and start looking for replacement drives?
Attached is a screenshot of HD Sentinel from my drive;
Thank you
Bruce's reply:
You have written 2.77TB to a 240GB hard drive in only 62 days. Yes, I would say which that extreme write through in such a short period of time that you will slowly continue to see drive degradation.
Bruce
Technical Support
Me:
Hi Bruce,
That's extremely odd as all I have on this drive is windows 10 and nothing else. All my programs are on separate Western Digital NAS drives. Not only does it run extremely hot past it's rated safe operating temperatures, but it's degrading an alarming quick rate. I will presume that this drive will fail in less than a year and now I have to purchase a replacement NVMe drive asap which I am not happy about. I will not purchase another PNY product again and will notify my colleagues to avoid.
Thank you for your time.
Bruce's reply:
Your own SSD report does not lie. 2.77TB has been written to this drive in a little over two months and I would imagine constant writes like this are going to make the device pretty hot. That type of write through does not happen to an average user using it for an operating system for years. I would suggest investigating why your system is writing so much to the drive in such a short time period. If you do this to *any* drive you are certainly going to have problems, PNY brand or not.
Bruce
Technical Support
Me:
I'm sorry Bruce, but that is unacceptable. My friend's drive which is the other drive purchased by me at the same time, is even worse. In 48 days it's already 6.08TB written which is not normal. His drive already lost a percentile in 31 days of usage with a new OS install and nothing else. He also surfs the forums & emails. Coincidence?
When I installed the drive with nothing on it, temps were already hitting the 70c mark and I didn't install the OS on it yet. My friend's drive was even worse temp wise. I find it odd that my friend's drive, which is identical and purchased at the same time, yet installed 30 days later, has more writes than mine.
Unsure if this is a fluke, but in all my years of building, benching, voltmoddings, watercooling and gaming computers I have never seen anything like this. That one particular drive will write almost 3TB of data while I'm on forums or checking my emails is ridiculous.
I'm just stating that this is not normal behavior and there is nothing in the backgound of my pc that is writing 3TB in less than 90 days, nor can I find anything doing it. It is my responsibility to voice my dismay and concern about your product.
My 2.5 SSD's (LiteOn, Sandisk Ultra) don't have this much writes on them when I was using them as my OS drives for over 2 years which the NVMe drive has replaced.
Thanks again for your time.
What kind of BS is this guy trying to spoonfeed me?
*Update*
Bruce's rebuttal:
Hello Dino,
We do not even know if the program that you are using is accurate and we do not support or recommend any type of software that checks drive data such as this. If it is accurate however, it looks normal. You are using the drive. You will see degradation over time.
Even at 1% degradation after two+ months you would still have YEARS before the drive would have reached 0%. That is more or less the life expectancy of any flash based drive.
Again, we do not know if your hard drive program is accurately reading the smart data at all. It may not be. But if it is you may want to look into whatever may be running on your (and your friends) system that can be causing so much writing.
Have a good weekend.
Bruce
Technical Support
****************************************************************************************************************************************************************************************
So I'm to believe the programs that I use to verify health levels/performance is not recommended nor supported and I'm supposed to accept that the drive(s) are degrading 1% every 90 days is nominal?! Seriously?
Welp, time for me to save my pocket change and get a replacement. There's a lesson here folks; you get what you pay for
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