Hello guys and sorry for disrupting you from your daily activities , i ecountered a problem today after i opened my laptop (lenovo z51-70 i5 5200-U , 8gb ,Intel HD 5500 and amd r9 m375 4gb).
So the problem is this : yesterday i wanted to install the latest drivers from amd (to crimson ReLive 17.7.1 from radeon crimson 16.10.1) what i did was that first i downloaded latest drivers for intel 5500 (version 15.40.45.5126) and after i installed it i used DDU in safe mode to clean uninstall the amd driver (picked first option in DDU , i made sure that i checked amd drivers to be uninstalled), after that i installed amd catalyst 15.11.1 Beta (to get all the settings available),everything worked good , laptop restarted without any problems and i thought there was no problems whatsoever , until i opened google chrome ,here i realised that the words i was typing werent visible but they were written but after i tried to hit enter everything would fall apart my screen would froze , couldn't do anything and when i tried to press Ctrl+Alt+Delete then my screen would turn black and nothing would've solve it other than a restart , so i decided to turn back to my old drivers (crimson 16.10.1) , i restarted in safe mode used DDU for amd then restarted in normal mode and installed it . Everything was working good , then i decided to go into intel graphicss properties and adjust display , the only thing that i changed in it was ''quantization range'' to full range for a deeper colour , everything seemed to look fine until this morning , i opened my laptop and the first thing that i did i tried to open WOT , it started and after a couple os seconds my screen flicker one time then in the start bar it gave me a message that the driver failed and it was able to recover , i started WOT again but the problem was that from normal 100-120 fps on it , it was playing at 40-60 fps range , i noticed it went to dextop and right click on mouse to try and go to amd panel but there was only 1 amd panel instead of 2 (1: to change to switchable graphics the programs/games i was running ; 2: the usual amd catalyst with other settings like ) the gpu one disappeared and when i went to the regular one theres was nothing other than display resolution and video watching settings.
So i decided to restart computer in safe mode and this time use the 17.4.4 version , i went into safe mode used DDU restarted the computer and when i got back into the windows and tried to install the driver it would give me this error: ''Error 173 - Radeon Software Install cannot proceed as no AMD graphics hardware has been detected in your system configuration'' , after this i tried my old driver and the 17.7.1 but all of them would say the same thing , if i go to device manager to display adapters the only thing there would be the Intel HD 5500 , i checked show hidden devices , scan for hardware changes but with no success.
I even downloaded the amd uninstall program to try to see if it gets the job done but since i used the DDU there was nothing left to unistall , i went to BIOS aswell and made sure the switchable graphics is on and it was , i even checked the windows update to see if i get any update for my problem but with no success.
One thing that i forgot to metion earlier i use a HDMI cable to a 4k monitor(6102 Samsung UHD) but i'm using ''duplicate this displays'' so i can use 1920x1080 and today i encountered at the same time a purple stain appeared in top right corner on the TV screen , does that mean my GPU chipset its fried/dead ? Is there anything that i can do to fix this problem? Can anyone help me with this problem please?.
So the problem is this : yesterday i wanted to install the latest drivers from amd (to crimson ReLive 17.7.1 from radeon crimson 16.10.1) what i did was that first i downloaded latest drivers for intel 5500 (version 15.40.45.5126) and after i installed it i used DDU in safe mode to clean uninstall the amd driver (picked first option in DDU , i made sure that i checked amd drivers to be uninstalled), after that i installed amd catalyst 15.11.1 Beta (to get all the settings available),everything worked good , laptop restarted without any problems and i thought there was no problems whatsoever , until i opened google chrome ,here i realised that the words i was typing werent visible but they were written but after i tried to hit enter everything would fall apart my screen would froze , couldn't do anything and when i tried to press Ctrl+Alt+Delete then my screen would turn black and nothing would've solve it other than a restart , so i decided to turn back to my old drivers (crimson 16.10.1) , i restarted in safe mode used DDU for amd then restarted in normal mode and installed it . Everything was working good , then i decided to go into intel graphicss properties and adjust display , the only thing that i changed in it was ''quantization range'' to full range for a deeper colour , everything seemed to look fine until this morning , i opened my laptop and the first thing that i did i tried to open WOT , it started and after a couple os seconds my screen flicker one time then in the start bar it gave me a message that the driver failed and it was able to recover , i started WOT again but the problem was that from normal 100-120 fps on it , it was playing at 40-60 fps range , i noticed it went to dextop and right click on mouse to try and go to amd panel but there was only 1 amd panel instead of 2 (1: to change to switchable graphics the programs/games i was running ; 2: the usual amd catalyst with other settings like ) the gpu one disappeared and when i went to the regular one theres was nothing other than display resolution and video watching settings.
So i decided to restart computer in safe mode and this time use the 17.4.4 version , i went into safe mode used DDU restarted the computer and when i got back into the windows and tried to install the driver it would give me this error: ''Error 173 - Radeon Software Install cannot proceed as no AMD graphics hardware has been detected in your system configuration'' , after this i tried my old driver and the 17.7.1 but all of them would say the same thing , if i go to device manager to display adapters the only thing there would be the Intel HD 5500 , i checked show hidden devices , scan for hardware changes but with no success.
I even downloaded the amd uninstall program to try to see if it gets the job done but since i used the DDU there was nothing left to unistall , i went to BIOS aswell and made sure the switchable graphics is on and it was , i even checked the windows update to see if i get any update for my problem but with no success.
One thing that i forgot to metion earlier i use a HDMI cable to a 4k monitor(6102 Samsung UHD) but i'm using ''duplicate this displays'' so i can use 1920x1080 and today i encountered at the same time a purple stain appeared in top right corner on the TV screen , does that mean my GPU chipset its fried/dead ? Is there anything that i can do to fix this problem? Can anyone help me with this problem please?.
