random USB issue

[xay]

Recently I have been having issues with my USB ports on my computer where they will randomly disconnect and then reconnect. Sometimes windows will mark this as a windows hardware error in reliability history and other times it just wont flag it at all. When it does get flagged it is marked as a LiveKernelEvent with the code 144 and bucket ID "LKD_0x144_INVALID_TRANSFER_EVENT_PTR_ED_1_USBXHCI!TelemetryData_CreateReport_VEN_1022_DEV_43ee_REV_0000" At first i was thinking that it had to do with my powered USB hub but then found out that plugging in the USBs directly made no difference. I have looked all around the web looking for solutions, but none have worked. I have done the following, update all drivers, reinstall windows, disable the "Allow the computer to turn off this device to save power", uninstalling the USB root hubs via device manager, and have tried going into bios and setting the ports to be USB 3.0 only instead of auto. It should also be noted that recently I have upgraded from integrated graphics to a 4070 ti super and oddly enough the problem seems to happen less frequently when the graphics card is plugged into the second PCIE slot instead of the first, but the problem still happens.


ASUS ROG Strix B550-F Gaming
Corsair iCUE H100i RGB Pro XT, 240mm Radiator
SAMSUNG 980 SSD 1TB M.2
SAMSUNG 980 SSD 1TB M.2
TEAMGROUP T-Force Xtreem ARGB 3600MHz CL14 32GB
Game Max 750W Fully Modular 80+ Gold Certified
Ryzen 7 5700G
Gigabyte GeForce RTX 4070 Ti Super Gaming OC - 2655MHz Core, 16GB GDDR6X

 

[EarthDog]

Ahh, you did start your own thread...

So removing the hub didnt work... did you try the 3rd party ports on your board (does it have any?). What usb devices are plugged in?

Edit: that power supply.... never heard of it... that worries me a bit. Will you take a picture of the label that shows output? Wondering if the 5vsb is crapping out on a cheap psu...

Reddit thread that shares what a POS that psu is...

https://www.reddit.com/r/buildapc/comments/znl7t1/are_gamemax_psus_really_that_bad

One year warranty (where quality units are AT LEAST 5, preferably 10). says a lot... id look there first. Thing is, it may have damaged the board so a new psu may not fix it.

Edit2: the second slot is a pcie 3.0 x4 slot which puts a glass ceiling on the gpu.... likely uses less power so if it's the psu what you said makes sense. 4070ti uses a lot kore power than integrated.

 

[xay]

I’m on vacation right now, but the day before I left I decided to try and use different peripherals and found that when I wasn’t using my Logitech equipment that my pc seemed to be fine. I will have to test this more when I get back, but I will definitely be getting a new pay bc even if it is just drivers I don’t ever want it to be permanent damage to the board. Thanks for bringing that up.